Merge Tickets is useful when you have received multiple or different conversations about the same issue, and you need to combine them into one ticket.
The Merge Tickets feature is useful when you have received multiple or different conversations about the same issue, and you need to combine them into one ticket.
In the case that you have received multiple tickets about the same issue and you want to combine them or you need to associate different tickets in some ways, you can do so with Merge.
The Merge feature allows merging tickets together in order to makes agent’s work easier. This function not only merges the text but also the tags associated with a ticket. By applying the Merge feature, the original ticket will be deleted. Such action is irreversible so make sure you only merge tickets when absolutely necessary.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.