Merge tickets

The Merge Tickets feature is useful when you have received multiple or different conversations about the same issue, and you need to combine them into one ticket.

In the case that you have received multiple tickets about the same issue and you want to combine them or you need to associate different tickets in some ways, you can do so with Merge.

The Merge feature allows merging tickets together in order to makes agent’s work easier. This function not only merges the text but also the tags associated with a ticket. By applying the Merge feature, the original ticket will be deleted. Such action is irreversible so make sure you only merge tickets when absolutely necessary.

Knowledgebase resources

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