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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Merge tickets

The Merge Tickets feature is useful when you have received multiple or different conversations about the same issue, and you need to combine them into one ticket.

In the case that you have received multiple tickets about the same issue and you want to combine them or you need to associate different tickets in some ways, you can do so with Merge.

The Merge feature allows merging tickets together in order to makes agent’s work easier. This function not only merges the text but also the tags associated with a ticket. By applying the Merge feature, the original ticket will be deleted. Such action is irreversible so make sure you only merge tickets when absolutely necessary.

Save time with the merge feature

Received multiple tickets about the same issue? Merge them into one to eliminate duplicate work. Try it today. No credit card required.

Start free 14-day trial

Knowledgebase resources

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