LiveAgent Academy
The only resource about customer service you will ever need.
List of articles
(2046)
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![Introducing a new member]()
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![Sad customer with several questions]()
Bad customer service and how to avoid it
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![Quote of agent in customer support]()
Customer service quotes, sayings, and slogans
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![Winner steps with flag on top]()
The role of customer service in customer experience
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![Achievement badge awarded to the best customer support representative]()
What makes customer service great?
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![What makes customer service great? - Customer service has evolved a lot since using only emails to communicate. Businesses have to cover multiple communication channels to make the customers choose them over competitors. There are more customer service aspects your business should be aware of these days.]()
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![Arrows pointing towards customer to show customer centric culture]()
Customer centric culture
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![An effort to understand customer psychology and actions of customers]()
Customer psychology
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![Pie chart with a segment point to specific data]()
Customer segmentation
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![Two agents from providing customer support and customer service]()
Customer service vs customer support
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![Graph with stagnation trend in customer support]()
How to build a steady and loyal customer base
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![A senior customer support agent sharing his strategies for customers satisfation]()
The goal of customer satisfaction with best practices
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![Soft skills of customer service agent]()
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![Customer service skills every agent should develop to provide the best customer experience]()
Customer service skills
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![Academy]()
Empathy in customer service
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![Best practices on how to turn unhappy customers to brand advocates]()
How to turn unhappy customers into brand advocates
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![Increase your customer loyalty through providing customer incentives]()
How to use customer incentives
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![Open book with pages about customer interaction]()
Introduction to customer interactions
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![Introduction to customer interactions - Customer appreciation can be defined as a measure of a company’s efforts towards its customers. A Rockefeller Corporation study found that 68% of the entire customer base leaves due to perceived indifference.]()
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![Customer appreciation gifts showcasing the best ideas]()
Customer appreciation gifts
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![Notes and thank you cards with samples and templates]()
Customer thank you cards and notes
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![Ribbon award with star in center]()
How to create a customer loyalty program
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![Tips to write and send customer appreciation emails for their loyalty]()
Thank you emails
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![Thank you letter sent to customers for their loyalty with best practices and examples]()
Thank you letters
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![Customer communication illustration]()
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![Opened gift with a discount inside of it]()
How to apologize to a customer
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![Sad face and a happy face]()
How to handle customer complaints
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![Tag with a sorry written on it]()
How to politely decline
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![Open email with a tick]()
How to respond to a customer request
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![Customer feeedback illustration]()
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![Hand with 3 stars giving rating]()
How to collect reviews
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![Chat bubble with a star on top right corner]()
How to collect testimonials
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![Pen and notepad]()
How to conduct a customer survey
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![Chat and communication bubbles]()
How to conduct customer interview
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![How to conduct customer interview - Set your customer service department up for success with these tips. The chances are that the customer service representative assisting you didn’t receive the level of training required to give customers a pleasant experience. Carefully read each section below to see how your company can improve.]()
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![Arrows pointing to different directions from central point]()
Computer vs. phone customer service
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![Conference site]()
Customer service conferences and their impact on education
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![Letter with picture of agent and duties]()
Customer service duties
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![School building]()
Customer service education
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![Open notebook with pens on sides and light bulb in the middle]()
Customer service interview
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![Communication bubbles]()
Customer service resume
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![open letter to customers]()
Customer Service Roles
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![Tablet in the background and smartphone in front]()
On-site vs Remote customer service
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![On-site vs Remote customer service - Help desk is a service that provides information and helps people, especially those using a computer network. Agents should be able to provide technical advice for almost any type of computer system.]()
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![Gear wheel]()
Features of help desk software
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![Tall building on the left and small house on the right side]()
In-house vs outsourced customer service
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![Person asking question via live chat]()
Free helpdesk ticketing system
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![Winning steps with flag on the first place]()
Help desk best practices
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![Customer service agent providing help]()
Help desk vs Service desk
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![Help desk vs Service desk - Businesses lose more than $75 billion a year due to poor customer service. Customers worldwide say that customer service is “critical in their choice of loyalty to a brand”]()
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![Open book with blank pages]()
Customer service – User onboarding
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![Queue of customers waiting in line]()
Customer service queue
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![Premade template]()
Customer service templates
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![Gear wheel in the middle of repeat symbol]()
Customer service processes
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![Light bulb inside of the gear]()
Free customer management software
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![Thumbs up icon and a chat bubble]()
Social media customer service
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![Social media customer service - Ticketing system technology has revolutionized the way businesses deal with customer service. The system enables teams to handle the daily influx of support queries from a single interface effectively. Unlike email, the ticketing system doesn't require multiple folder structures to track customer queries.]()
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![Ticket]()
Free support ticketing software
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![Number one on the pedestal]()
Ticketing system best practices
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![Question mark on top of the hand]()
Why do you need a ticketing system?
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![Why do you need a ticketing system? - Live chat software is a system that enables immediate customer support. Consumers can simply click on a live chat button, usually placed at the lower right corner of a website. Businesses can utilize the chat widget to; support existing customers, interact with potential clients, and initiate conversations with first-time website visitors.]()
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![Chat bubbles]()
Free live chat software for your website
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![Plus button]()
How to add a live chat button to your website
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![Roles]()
Live chat etiquette for customer support
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![Live chat etiquette for customer support - A customer portal is a self-service option, which provides customers a single point of access to company/product information. For consumers, a customer portal allows them to get information and solve product/service issues on their own at any time.]()
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![Star and a checkmark]()
Customer portal features
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![Chat bubbles and cloud in the background]()
How to Create a Forum
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![Feedback bubble]()
How to Create Feedback and Suggestions Board
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![FAQ section]()
How to design FAQ page
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![Call center software]()
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![Checklist]()
Call center audit checklist
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![Lock]()
Call Center Compliance
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![Legacy agent in help desk system]()
Call center duties
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![call center icon]()
Call center equipment
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![Blank sheet and ruler]()
Call Center Management
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![Ruler]()
Call Center Setup – Design & Structure
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![Headset with microphone]()
Free Call Center Software
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![Phone icon]()
What is a Contact Center?
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![Question mark and a phone icon]()
How a Call Center Works
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![Customer service reporting]()
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![Two arrows pointing at the same direction]()
Inbound vs Outbound Call Center
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![Chart with stagnating trend]()
Top 20 Customer Metrics To Measure
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![Light bulb and a gear]()
Top Call Center Industry Standard Metrics
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![Open hand collecting the diamond]()
What is Customer Value?
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![Automated customer service]()
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![Academy]()
Call center automation
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![Academy]()
Email automation
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![Academy]()
Sales automation
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![Academy]()
Support automation
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