LiveAgent Academy
The only resource about customer service you will ever need.
List of articles
(2017)
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Bad customer service and how to avoid it
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Customer service quotes, sayings, and slogans
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The role of customer service in customer experience
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What makes customer service great?
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Customer centric culture
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Customer psychology
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Customer segmentation
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Customer service vs customer support
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How to build a steady and loyal customer base
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The goal of customer satisfaction with best practices
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Customer service skills
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Empathy in customer service
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How to turn unhappy customers into brand advocates
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How to use customer incentives
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Introduction to customer interactions
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Customer appreciation gifts
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Customer thank you cards and notes
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How to create a customer loyalty program
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Thank you emails
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Thank you letters
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How to apologize to a customer
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How to handle customer complaints
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How to politely decline
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How to respond to a customer request
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How to collect reviews
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How to collect testimonials
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How to conduct a customer survey
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How to conduct customer interview
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Computer vs. phone customer service
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Customer service conferences and their impact on education
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Customer service duties
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Customer service education
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Customer service interview
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Customer service resume
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Customer Service Roles
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On-site vs Remote customer service
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Features of help desk software
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In-house vs outsourced customer service
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Free helpdesk ticketing system
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Help desk best practices
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Help desk vs Service desk
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Customer service – User onboarding
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Customer service queue
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Customer service templates
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Customer service processes
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Free customer management software
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Social media customer service
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Free support ticketing software
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Ticketing system best practices
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Why do you need a ticketing system?
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Free live chat software for your website
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How to add a live chat button to your website
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Live chat etiquette for customer support
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Customer portal features
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How to Create a Forum
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How to Create Feedback and Suggestions Board
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How to design FAQ page
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Call center audit checklist
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Call Center Compliance
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Call center duties
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Call center equipment
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Call Center Management
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Call Center Setup – Design & Structure
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Free Call Center Software
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What is a Contact Center?
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How a Call Center Works
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Inbound vs Outbound Call Center
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Top 20 Customer Metrics To Measure
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Top Call Center Industry Standard Metrics
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What is Customer Value?
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Call center automation
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Email automation
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Sales automation
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Support automation
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