Customer service is a process of an interaction between customer and product or service provider. Customer service helps people solve their problems or queries and it builds relationship with customers.
A great customer service can add a big value to products or services. So, it is very important part of every company. The main target is a satisfied customer. Customer service representatives should be skilled and have a great knowledge about product and services. They should be also patient, positive and have communication skills.Back to Glossary
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