What is customer care?
Customers are very important people for every company. The way how company cares about their customers is very meaningful for building a good image and name of the company.
Customer care means the work of looking after customers and meeting their expectations. Customers share their problems, questions and queries to customer representatives and they are responsible for resolving them. It is also a process of giving them more then they request for and it can highly raise the customer’s satisfaction.
Frequently asked questions
What does the term customer care mean?
Customer care is the work of taking care of the customer's needs and expectations, as well as giving more than they expect. The customer service team is primarily responsible for this.
Why is customer care important?
Customer service is one of the most important areas in the sales process. Thanks to this, the brand builds lasting relationships with the client, it can get to know their problems and expectations in detail. Customer service is also the first point of contact with the customer, so it has a chance to quickly respond to their needs.
What are 3 principles of customer care?
The first and foremost principle is that customer service must listen to the customer. Thanks to this, the company can be up to date with whether it meets customer needs and receives feedback on what it can improve in the functioning of the entire brand.
The second rule is an individual approach to the client. The client must feel that he is being treated as a specific entity and not as one of many.
The third principle is being empathetic. Customer service should try to understand why the customer is behaving the way they do.
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