The article discusses the importance of customer retention for businesses and suggests using email as a tool for engaging and retaining customers. Tips are given on sending the right emails, making customers feel special, and building customer loyalty. There is also information on LiveAgent, a customer service software that offers various features such as VoIP phone systems, inbound call center software, and email management software. The company has released an updated version and now supports integration with website builder uKit. The article provides an analysis of competitors and information on LiveAgent's demo, pricing, features, integrations, and alternatives, as well as a support portal, company information, and a learning section.
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