Your full-stack call center software awaits
Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based contact center solution is all you’ll ever need to provide reliable and personalized service to your customers.
Our VoIP (voice over internet protocol) call center phone system is equipped with advanced features such as IVR, call back requests, ACD, smart call routing, call transfers, unlimited call recording, and HD video calls — and that’s just the beginning.
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All support channels under one roof
LiveAgent’s call center software integrates with multiple communication channels and offers nearly 200 features.
Cloud-based call center software
Unparalleled savings
LiveAgent’s web based call center is a cost-effective solution for local and international inbound and outbound calling. There are no hidden usage fees or extra charges. We continuously add new features and improve our software, so your virtual call center will always be equipped with the latest technology — free of charge.
Reliable, professional call center
LiveAgent’s call center software is reliable and scalable, which makes it the perfect call center solution for small businesses and large enterprises alike. We offer 24/7 support across multiple communication channels, 365 days a year, and in multiple languages.
Simple, yet powerful call center
Set up your virtual call center and start providing professional voice support in a matter of minutes. Choose your VoIP provider from our partners’ list, set up unlimited agent devices, and start answering phone calls directly from your browser.
LiveAgent call center software highlights
Birdseed
Bitrix24
CallHub
CallPage
Carrot
Chaport
CrazyCall
Crisp
Customerly
Desk.com
Drift
Extend
Front
Gist
Gmail
Gorgias
Groove
HappyFox
HelpShift
Helprace
HelpScout
HelpCrunch
HubSpot Service Hub
Intercom
Jira
Kayako
LeadDesk
LiveCall
LiveChat
LiveHelpNow
LivePerson
Lucep
Novocall
Olark
osTicket
PureChat
Qonvo
Samange
SmartsUpp
SolorWinds
SupportBee
Tawk
TeamSupport
Verloop
Vision
Vocalcom
Zendesk
Zendesk Talk
Zoho Desk
Zopim
Complete overview of your contact center solution
Ensure your telephone call center is being used properly and that your customers are receiving the best service possible by monitoring call statistics, usage, agent availability, and agent ratings through a unified reporting dashboard.
Identify gaps in performance by reviewing all call center metrics and improve your service performance from the actionable insights that you find.
Use our native CRM or integrate your own
LiveAgent offers a built-in CRM but also integrates seamlessly with other major CRM (customer relationship management) providers. Save, edit, and view your customer’s data in real-time to ensure the best customer experience possible.
LiveAgent integrates with multiple customer relationship management software including SharpSpring, SalesFlare, PipeDrive, Vectera, and Highrise. Don’t see your preferred CRM on the list? Reach out to us and we’ll be more than happy to add it.
Whether you’re using our built-in call center CRM or your existing customer relationship management software, you’ll be able to view, add, and modify existing deals from your sales pipeline directly inside your LiveAgent dashboard.
Powerful automation for workflow management
LiveAgent’s omnichannel call center software is packed with powerful automation features that can boost your agent’s productivity. Automate task distribution (including calls using ACD), mundane and repetitive tasks, and give your contact center agents the flexibility to focus on more important tasks that improve customer satisfaction and loyalty while leading to more sales opportunities.
Top-notch data privacy and security
LiveAgent’s call center software is GDPR compliant, HTTPS encrypted, and successfully passed the Google OAuth API verification audit.
Product security
Our cloud-based contact center solution runs on a secure connection using HTTPS protocol. All communication between your browser and the cloud contact center is encrypted, including your live chats, call center calls, and email communication.
Data center security
LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Our data center facilities are in a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification, and more.
Network security
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
GDPR Compliance & Google OAuth API Verification
LiveAgent is a fully GDPR compliant call center software that adheres to all GDPR guidelines. Our contact center software also successfully passed Google’s OAuth API verification audit in January of 2020.
Call center software features
Omnichannel help desk software
Our omnichannel contact center software collects customer messages from multiple communication channels, including our call center software, Facebook, Instagram, Viber, Twitter, live chat, customer portal, and email. Staying connected with your customers and providing them with impeccable support across multiple channels has never been easier.
Inbound call center software
There’s no need to stress or continually monitor multiple devices for incoming phone calls. Our inbound call center software is a reliable tool that will notify you in-app whenever a customer is trying to contact you on one of your connected devices or phone numbers.
Outbound call center software
Support your customers proactively by reaching out to them with our outbound call center software. Improve customer relations, optimize outbound customer interactions, and generate more sales opportunities.
Video call software
Our web based call center software enables contact center agents to video chat with customers. Deliver more personalized support to strengthen your customer relationships and enhance your customer’s experience.
Internal calls
LiveAgent call center software supports unlimited free calls amongst all contact center agents. Empower your call center agents to help each other resolve customer queries in real-time.
Computer telephony integration (CTI)
Integrate your desktop computers, laptops, and hardware phones with LiveAgent call center software. Answer and make calls with ease, while providing your customers with impeccable customer support.
VoIP call center phone system
LiveAgent call center software integrates with over 99% of VoIP providers. Don’t see your preferred VoIP partner on the list? Contact us and we’ll be happy to add it to our list.
Automatic call distribution (ACD)
Our call center app automatically routes and distributes calls according to agent priority or random assignment. Choose which setting suits you most, as well as other custom settings such as pause times in between calls.
Call transfers
LiveAgent call center software offers attended call transfers. Attended transfers boost customer satisfaction, as they ensure that the caller is connected to another call center agent before the call is terminated.
Multiple supported call devices and phone numbers
Connect unlimited call devices and phone numbers with your call center solution. LiveAgent is compatible with both hardware and virtual call devices such as softphones.
Softphones
LiveAgent call center software is compatible with all softphone providers, including Bria, ZoiPer, and, Linphone. Turn any desktop computer, laptop, mobile phone, or tablet into a remote call center software device for customer support on the go.
Interactive voice response (IVR)
LiveAgent call center software can support complex IVR trees. Record your own IVR messages or upload pre-recorded files and place them into your LiveAgent voice response system to route callers to appropriate departments or agents.
Call back features
Increase customer satisfaction by empowering customers to request callbacks when your contact center agents are unavailable to pick up calls.
Call logs
Review your call logs to find data about calls that have been made, received, answered, or missed by your contact center agents in a specific period of time. Studying your call center software logs can help you improve the quality of your service by helping you identify performance gaps amongst different departments and agent groups.
Call recording
LiveAgent contact center software has unlimited call recording capabilities. Every phone call that’s made, received, or answered through LiveAgent is automatically recorded and stored. It can be played back at any time. Use call recording for quality assurance, training, or legal purposes.
Historical reports
Use our historical reports to continuously improve your customer service. Create bar graphs, line charts, pie charts, or area graphs and segment the data by week, month, year, or a custom date range to find out how each agent, channel, team, or department is performing. See how many calls have been made, missed, answered, and how long each call took. LiveAgent offers endless reporting capabilities.
Click-to-call and mail-to capability
Our web based call center has the ability to call any phone number on the web. Simply click the number you’d like to call, and LiveAgent will do the rest. LiveAgent can also utilize mail-to protocols.
Omnichannel agent desktop
LiveAgent’s contact center offers a context-rich omnichannel agent desktop. Empower your contact center agents with seamless transitions between answering calls and finding important customer data. LiveAgent makes it easy to find all contextual information about a customer’s problem resolution journey from start to finish.
In-app push notifications
Enable desktop push notifications, and your contact center software will alert you with a push notification every time there’s a rining chat, call, or incoming ticket.
Native and third-party CRM integrations
Ensure your agents provide knowledgeable and personalized service at all times by integrating your favorite CRM with our web based call center. If you don’t have a preferred CRM software, feel free to use our native customer relationship management tool that’s accessible directly inside the ticket info/details panel.
Built-in knowledge base
Improve customer satisfaction and loyalty by providing your customers with 24/7 support, even when your contact center agents are offline. Offering a self-service solution such as a knowledge base filled with helpful how-to-articles, FAQs, and a community forum is a must for any modern business.
Happy customers are the best customers
We offer concierge migration services from most popular help desk solutions.
Stay organized with a unified agent desktop
LiveAgent call center software is easy to use, but powerful enough to impress professionals. We offer an intuitive UI with a unified agent desktop in the form of a centralized universal inbox. Every customer interaction is neatly organized in the omnichannel system and can be easily located through tags, special filters, or the search bar.
By providing your contact center agents with a holistic overview of each ticket and each customer’s problem resolution journey, your agents can ensure your customers have a seamless, personalized customer support experience across all service channels.
Contact center that's easy to manage
LiveAgent call center software is flexible, scalable, fully customizable, and easy to manage. Whether your business is in the e-commerce, healthcare, education, automotive, or SaaS industry, our contact center’s advanced technology like IVR and ACD can streamline your support process by directing callers to the appropriate departments or agents.
All-in-one call center solution for small businesses and large organizations
LiveAgent helpdesk software boasts the fastest live chat widget on the market. Convert website visitors to customers in a matter of seconds. Reach out proactively, offer personalized and knowledgeable help, and enjoy improved customer satisfaction while generating more sales.
Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.
Connect all your social media accounts with our contact center software to improve agent productivity and keep your customer’s data secure. LiveAgent help desk software integrates with Instagram, Twitter, Facebook, Facebook Messenger, and Viber.
Create and stylize your very own knowledge base using our WYSIWYG (What You See Is What You Get) editor. Improve customer satisfaction by providing your customers with self-help tools such as how-to-articles, FAQs, or community forums.
Countless customization options
LiveAgent call center software was built with flexibility, scalability, and team collaboration in mind. Because every business (regardless of its size or the industry it’s in) has different needs, our contact center is fully customizable.
Our software can be scaled for operations of any size and any purpose, whether your contact center specializes in inbound customer service, outbound sales, or both. Our professional consultants or technical staff can assist you in creating the most efficient, effective software solution to fit your needs.
Whether you’re in the healthcare industry, SaaS, automotive, or have in-house or remote teams, LiveAgent can be tailored to fit your needs.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Advanced, affordable, easy to use, omnichannel call center software
Award-winning
Our omnichannel call center software has won over 20 awards in 2020 alone, due to its omnichannel capabilities, powerful native CRM, and advanced CRM integrations. Discover how LiveAgent creates seamless transitions from one channel to another today.
Top-notch security
LiveAgent contact center software is GDPR compliant, Google OAuth Verified, HTTPS encrypted, and stores customer data in Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities.
Affordable software
LiveAgent call center software is offered at a freemium pricing model. We offer free call center software as well as an advanced paid version that’s offered for an affordable price.
Cloud-based SaaS
LiveAgent call center software is completely cloud-based. Access your contact center’s powerful features with ease every single day.
Omnichannel, personalized experiences
Give your customers the option to contact you through the support channels they prefer. Whether it’s through live chat, email, voice, video, social media, or web chat, LiveAgent is ready to deliver the seamless omnichannel customer experience that your clients expect.
Deliver highly personalized, knowledgeable, and context-rich service with our contact center solution and enjoy improved long-lasting customer relationships, higher customer satisfaction, improved customer loyalty, and more sales opportunities.
What do our customers think?
Start using our call center software today
Your call center setup doesn’t need to be nightmare. With LiveAgent you can get started with just a few clicks.
Deliver unparalleled service with LiveAgent call center software
Take our award-winning omnichannel call center software for a spin. Test our powerful CRM integrations and discover how you can deliver seamless customer experiences across all service channels. Request a demo, or create a free 14-day trial to see all that LiveAgent call center software has to offer.
Call center software FAQ
A call center software is a solution that helps businesses manage inbound phone calls from their customers. A call center software can have a multitude of features such as centralizing phone calls from landlines or websites, routing calls or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information and previous tickets.
A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.
IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback.
The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.
Related Resources to Call center software
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