Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based call center software is all you’ll ever need to provide reliable and personalized service to your customers.
Our VoIP (voice over internet protocol) call center phone system is equipped with advanced features such as IVR, call back requests, ACD, smart call routing, call transfers, unlimited call recording, and HD video calls — and that’s just the beginning.
Call center software is a system that allows your business to deal with both incoming and outgoing calls successfully. The term call center software is often used interchangeably with contact center software.
The main difference is that the contact center software allows the business to connect multiple channels into one interface. Thus, your customers can contact you through phone, email, forum, social media, live chat, etc.
The benefits of using call center software include quality assurance, reduced call abandonment rate, improved agent efficiency, better customer experience, and increased sales.
Call center software solution allows your agents to deal with all customer support calls effectively. The key features that create superior customer experiences are automatic call distribution, IVR, and internal calls.
Every business should strive to improve the customer experience (CX), as positive experiences are memorable and often result in prolonged customer loyalty and an increase sales for businesses of all sizes.
There are two main call center capabilities that can help you enhance your agents’ productivity. One of them is IVR, and the other is skill-based routing which allows your business to immediately connect a customer to the correct agent or a department.
The IVR solution creates a better customer journey since your customers are less likely to be transferred unsuccessfully. As a result, customer service agents can solve more inquiries effectively and efficiently.
One standard feature that is quite underused but really beneficial is the unlimited call recording feature. A lot of businesses assume it is only used as a prevention tool against legal actions. However, this is also a great way to pinpoint areas of improvement.
Real-time analytics of customer support calls allows you to recognize the strengths and weaknesses of your agent’s performance, which can help you create an ultimate plan for continuous improvement. Additionally, it can represent a form of training for new customer service agents since it is a great way to learn the company processes from examples.
Overall, all of these actions can drastically improve customer satisfaction since your business will be able to provide better support.
LiveAgent’s call center software is directly integrated with every communication channel you use to communicate with your customers and prospects
LiveAgent’s web based call center is a cost-effective solution for local and international inbound and outbound calling. There are no hidden usage fees or extra charges. We continuously add new features and improve our software, so your virtual call center will always be equipped with the latest technology — free of charge.
Set up your virtual call center and start providing professional voice support in a matter of minutes. Choose your VoIP provider from our partners’ list, set up unlimited agent devices, and start answering phone calls directly from your browser.
Ensure your telephone call center is being used properly and that your customers are receiving the best service possible by monitoring call statistics, usage, agent availability, and agent ratings through a unified reporting dashboard in LiveAgent’s advanced analytics features.
Identify gaps in performance by reviewing all call center metrics and improve your service performance from the actionable insights that you find.
LiveAgent offers a built-in CRM but also integrates seamlessly with other major CRM (customer relationship management) providers. Save, edit, and view your customer’s data in real-time to ensure the best customer experience possible.
LiveAgent integrates with multiple customer relationship management software including SharpSpring, SalesFlare, PipeDrive, Vectera, and Highrise. Don’t see your preferred CRM on the list? Reach out to us and we’ll be more than happy to add it.
LiveAgent’s omnichannel call center software is packed with powerful automation features that can boost your agent’s productivity. Automate task distribution (including calls using ACD), mundane and repetitive tasks, and give your contact center agents the flexibility to focus on more important tasks that improve customer satisfaction and loyalty while leading to more sales opportunities.
Nowadays, remote work is the new normal. You need to have business tools to accommodate these new conditions. LiveAgent provides a cloud call center for the best remote workforce optimization so you can automate processes, view data, and do more for each remote agent.
LiveAgent’s call center software is GDPR compliant, HTTPS encrypted, and successfully passed the Google OAuth API verification audit.
Our cloud-based contact center solution runs on a secure connection using HTTPS protocol. All communication between your browser and the cloud contact center is encrypted, including your live chats, call center calls, and email communication.
LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Our data center facilities are in a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification, and more.
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
We offer concierge migration services from most popular help desk solutions.
LiveAgent call center software is easy to use, but powerful enough to impress professionals. We offer an intuitive UI with a unified agent desktop in the form of a centralized universal inbox. Every customer interaction is neatly organized in the omnichannel system and can be easily located through tags, special filters, or the search bar.
By providing your contact center agents with a holistic overview of each ticket and each customer’s problem resolution journey, your agents can ensure your customers have a seamless, personalized customer support experience across all service channels.
LiveAgent call center software is flexible, scalable, fully customizable, and easy to manage. Whether your business is in the e-commerce, healthcare, education, automotive, or SaaS industry, our contact center’s advanced technology like IVR and ACD can streamline your support process by directing callers to the appropriate departments or agents.
Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.
LiveAgent call center software was built with flexibility, scalability, and team collaboration in mind. Because every business (regardless of its size or the industry it’s in) has different needs, our contact center is fully customizable.
Our software can be scaled for operations of any size and any purpose, whether your contact center specializes in inbound customer service, outbound sales, or both. Our professional consultants or technical staff can assist you in creating the most efficient, effective software solution to fit your needs.
Whether you’re in the healthcare industry, SaaS, automotive, or have in-house or remote teams, LiveAgent can be tailored to fit your needs.
LiveAgent is a cloud based call center solution. Access your contact center’s powerful features with ease every single day.
Give your customers the option to contact you through the support channels they prefer. Whether it’s through live chat, email, voice, video, social media, or web chat, LiveAgent is ready to deliver the seamless omnichannel customer experience that your clients expect.
Deliver highly personalized, knowledgeable, and context-rich service with our contact center solution and enjoy improved long-lasting customer relationships, higher customer satisfaction, improved customer loyalty, and more sales opportunities.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
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Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
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We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
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I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
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LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
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From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
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It's a cost-effective solution that can help you with a large amount of support requests via different channels.
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Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
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I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
LiveAgent’s call center software integrates with multiple communication channels and offers nearly 200 features.
Call center software is a solution that helps businesses manage inbound phone calls from their customers. It can have a multitude of features such as centralized phone calls from landlines or websites, intelligent routing, auto dialer, or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information, and previous tickets.
A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.
IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback. Therefore, it is a great solution for businesses.
The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.
The price depends on the quality of the software you choose. LiveAgent is an all-in-one help desk solution that also includes a call center. The price is derived based on how many agents your company needs per month. Our All-inclusive subscription contains a full-stack call center, which is $39 a month per agent.
Call center software benefits include improved agent efficiency, customer engagement, customer experience, and increased sales.
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