In LiveAgent, calls can be handled on multiple call devices. Each agent can choose between different devices to answer from.
See the possible device options below:
Headset
If you’re used to using just a classic headset with your computer, no problem. It’s fully supported.
Browser
You don’t even need to purchase any special equipment to start using call center. Use your current PC’s built-in microphone.
We recommend using the latest version of your Internet browser.
Mobile apps
LiveAgent offers mobile apps, so you can also provide customer service on the go.
- iOS
- Android
Hardware phones
Connect any hardware phone to the LiveAgent call center. All brands are supported.
Most popular hardware phone brands:
- Cisco
- Gigaset
- Grandstream
- Yealink
- Mitel
Knowledgebase resources:
Use a SIP phone with LiveAgent
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IVR (Interactive Voice Response)
The Interactive Voice Response (IVR) system enables callers to navigate a phone system before speaking to a customer support representative, play custom recordings, and execute actions like routing the caller to the correct agent or department. It can be set up separately for each number through a YAML script in LiveAgent and involves 3 mandatory sections: online, queue, and offline. IVR examples are available, and all recordings needed have to be added to LiveAgent accounts. Other features offered by LiveAgent include integrated customer support through various channels and safety measures like SSL.
IVR (Interactive Voice Response)
Interactive Voice Response (IVR) allows customers to navigate through a phone system before speaking with a customer support representative. LiveAgent's IVR is set up using a YAML script and can be configured for each number connected to the account. IVR includes custom recordings, information gathering, and appropriate actions such as routing calls to the correct agent or issuing a callback. LiveAgent offers IVR examples and sample recordings for use. Additionally, LiveAgent is an integrated customer support software with features such as ticketing, live chat, social helpdesk, and voice helpdesk.
LiveAgent offers help desk solutions with mobile apps for Android and iOS, providing chat support, ticket resolution, and push notifications. The company also offers plugins, templates, and tips for customer service resources. LiveAgent has received high ratings for its services and provides a free trial for software migration from LiveHelpNow. The company is trusted by users and connects multiple channels in one interface for social media and email management. Finally, LiveAgent offers a demo for interested parties. Please accept cookies before contacting the LiveAgent team.
Videos - How To Chat On The Go With Liveagent Android App
The article discusses how to use the LiveAgent Android app for chat on-the-go. It also provides related videos on how to set up LiveAgent and create chat buttons. The article mentions building a LiveAgent dashboard and sending login details to access an account. The website uses cookies, and there is a schedule for a one-on-one call to learn more about LiveAgent. Contact form and live chat options are available, but permission for cookies is required.
