Slack

How To Integrate Slack With LiveAgent

To integrate Slack with LiveAgent, please follow the integration instructions below.

  • The first step is to activate the Slack feature which you can find in the list of Features in your LiveAgent admin panel (Configuration -> Slack).
Slack integration with LiveAgent | Obsidian theme
  • After the activation, you have to click the Add to Slack Button which will appear again in the Slack configuration section. A standard authorization window pops up.
Slack integration with LiveAgent | Obsidian theme
  • After successful integration, you can setup a new rule action “Send Slack message”. All agents have also available option to set Slack notification in “Edit profile” section (after setting their Slack user a confirmation of test message in Slack is required).
Slack integration with LiveAgent | Obsidian theme

Notification templates can be also customized in Slack configuration section after successful integration.

All messages from LiveAgent are send via LiveAgent Bot user in your Slack workspace, this bot however will not respond to any messages yet.

In case you need any help with the setup, feel free to contact us.

What is Slack?

Slack is a free cloud-based team collaboration tool packed with native apps for iOS and Android.

How can you use it?

The integration plugin we offer will give you an option to automatically receive a notification in a selected Slack channel for:

  • New ticket
  • Open ticket (answer from a customer)
  • Closed ticket
  • Setting rules

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