Slack is a free cloud-based team collaboration tool that allows users to exchange text messages and files in real-time. It basically acts as a company messenger with additional features that enable users to search for messages, connect third party applications, or conduct phone and video calls.
Using Slack is very beneficial because:
By connecting your LiveAgent account with Slack, you’ll be able to receive automatic notifications inside a designated Slack channel for:
Therefore, by connecting Slack with LiveAgent, you can receive notifications about new tickets or changed ticket statuses even when you don’t have your LiveAgent dashboard open. Slack will remind you in your designated channel, and you’ll know it’s time to answer some customer service questions.
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We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.