Your customer communication management software at first glance.
Keep track of all customer interactions from one dashboard.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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What should you know?
Companies need to communicate with their customers for a variety of reasons. To keep their audience informed and engaged, organizations use a wide range of communication channels and methods such as emails, text messaging, live chat, voice calls, social media and more.
Innovative communication solutions are cloud based platforms that offer tightly integrated capabilities, which in turn enable you to provide strong, consistent, positive customer experiences. Providing these consistent experiences is a challenge for most businesses as customers get more tech savvy and less forgiving of subpar interactions.
Why should you use a customer communication management software?
Nowadays, customers expect personalized, quick, and knowledgeable service. Let’s take a look at some key e-commerce stats and trends from 2019:
Bigger spending
48% of customers spend more when their experience is personalized.
Irrelevant content
74% of people hate being shown irrelevant content.
Why CCM software?
To summarize, effective customer management communication implies delivering highly customer-specific, relevant communications through channels that customers prefer. To provide such personalized, centralized, and streamlined experiences, teams involved in customer communications need advanced tools.
Customer communication management software is a communication and collaboration application that enables companies to manage a high volume of outbound and inbound customer communications across a range of channels. It is a significant part of customer service software systems that ensures customer-facing communications are relevant, responsive, consistent, and based on data gathered from past experiences.
Advanced customer communication management platform
LiveAgent’s fully-featured customer communications management software is designed to unify numerous contact channels and ensure cross-channel consistency. LiveAgent’s all-in-one help desk solution provides companies with a single view of customer interactions, maintains a clear record of all relevant data, and integrates seamlessly with existing enterprise applications and systems to ensure highly personalized customer experiences.
Who uses CCM software?
According to a recent Market Guide for CCM by Gartner, CCM solutions are primarily used by industries like insurance, banking, healthcare, and utilities to generate communications such as invoices, statements, correspondence, or alerts/notifications.
Customer communication management is widely used by organizations for marketing and billing purposes, so as a rule of thumb, customer communications management software is owned by product marketing, sales, and support teams.
Key features of the best customer communication management software
When choosing a customer communications management software, it’s important to take note of the key features it offers. The free customer management software should enable you to personalize the way your company engages with its customers and deliver the right message through the right channel at the right time.
Cross and multi-channel consolidation
When looking for the best customer communication management solution, expect it to deliver clear, flawless, and consistent customer experiences across all channels (via phone, live chat, email, and social media.)
Shifting over to cloud based services
Another important requirement of modern business is functionality designed with process optimization in mind. Platforms that are based on cloud or hybrid solutions solve this challenge and reduce high maintenance costs of legacy and homegrown CCM systems.
Two way communication
Modern CCM software should support inbound and outbound communication, with all customer records stored in one place. Companies expect to view and manage all customer data in a single, easily accessible, and convenient location.
LiveAgent’s advanced CCM solution
LiveAgent provides a fully-featured solution designed to manage customer communications. Using LiveAgent, your team will be well equipped to generate, distribute, and track communications. The high tech customer communications management platform provides a highly tailored experience that integrates seamlessly with existing enterprise applications and systems. If you are looking for the top ccm software to improve brand recognition and increase customer retention, give LiveAgent a try. With its powerful feature package designed to maximize call center operational efficiency, LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020.
Check out more key features
In addition to the features above, a great customer communication management software should also include powerful authoring tools and customer engagement analytics. Check out more key features that a powerful CCM software should include by clicking the button below.
Powerful authoring tools
More and more businesses choose to use a dedicated CCM solution with built-in functionality to create and manage key content elements within their communications. Most advanced CCM solutions today provide a highly powerful authoring or editing experience and enable nontechnical business users to update communications with no compromise on quality and time.
Customer engagement analytics
Data analytics is an essential feature for customer communications management software because it lets companies gather metrics for key business functions (most responsive channels, ticket volume, resolution rates, cost per touch). This information provides businesses with intelligent data-driven insights to support revenue growth and profitability.
Customer communication management software FAQs
What is a customer communication management software?
Customer communication management software or shortly ccm software enables your business to effectively deal with any customer inquiries. How? Well, the customer communication management platform unifies all your communication in one interface. For instance, Email, Live Chat, Calls, Forum, SoMe, Knowledge base inquiries, etc. Moreover, the customer service features help your agents provide a seamless CX. As a result, it can lead to improved customer relationships, revenue, and overall customer satisfaction.
How do you communicate with customers?
Nowadays, customers communicate on multiple channels. Therefore, it is important to be present and respond on each platform. For example, Live Chat, Email, or Calls. But, how do you effectively communicate with them? Besides having a help desk solution, which benefits your business to a great extent, you should always greet the customer, introduce yourself, let the customer speak/write without interruption, apologize if needed, and please be polite.
Why is customer communication important?
Successful customer communication can be a huge differentiator for your business. It can literally make you stand out from your competitors. Customers want to feel heard and want to be appreciated. Having effective and efficient communication can build long-term relationships, which results in higher sales too. Using a reliable customer engagement software allows you to stay consistent in your customer interactions.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Service desk software for a better customer experience
LiveAgent offers service desk software that streamlines customer interactions and helps teams deliver exceptional customer service experiences. The software uses a ticketing system to combine all service desk processes, making it easier for teams to collaborate and build lasting relationships with customers. LiveAgent also offers a free trial with no setup fee, 24/7 customer service, and the option to cancel at any time.
Keep it clear with customer interaction software
LiveAgent is a highly recommended customer support platform that provides quick solutions and improves communication with customers. It helps categorize tickets, tracks client needs, empowers agents, and increases customer satisfaction and sales. Many businesses have had positive experiences with LiveAgent, reporting faster response times and improved support experiences. It is also reasonably priced and easy to use, with great functionality and reporting features.
Looking for a free customer management software?
LiveAgent offers free customer management software for businesses with 24/7 customer service and no setup fee. They are the most reviewed and #1 rated help desk software for SMB in 2020, allowing businesses to provide excellent customer support and management. Sign up for a free account with essential features and stay closer to your customers.
LiveAgent's customer portal software can reduce costs and help manage customer inquiries. The software includes features such as articles, forums, FAQs and more. Customers are empowered with effective self-service, while businesses can maintain the best quality of customer service. A free trial is available for 7 or 30 days, with no setup fees and 24/7 customer service.
This text provides an overview of 13 different help desk ticketing systems, each with unique features and pricing options. The systems range from small business-focused options like KB Support and Vision Helpdesk to more comprehensive solutions like Zendesk and Freshdesk, which are geared towards larger corporations. Features range from basic ticket routing and messaging to AI automation, collaboration tools, and integrations with other apps. Prices vary depending on the level of service required, and most systems offer a free tier or trial period. Overall, businesses of all sizes can find a solution within this list to meet their customer service needs.
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