The right help desk software
for any startup

LiveAgent is a dedicated multi-channel help
desk software suitable for companies of any size.

Used by

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The right help desk software for any startup
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The right help desk software for any startup

Manage your communication
from one place

Our ticketing system handles everything – emails, live chat, call center, social media, messaging apps, and a customer portal with a knowledge base

LiveAgent - multichannel help desk
Manage your communication from one place

Advantages of using LiveAgent
for your startup

An excellent help desk software offers a variety of tools for easier customer support interactions

Customer happiness

Improved customer interaction

Our ticketing system can help you manage all customer service channels from one dashboard so you can provide effective support. Solve customer queries faster, make customers happier, and grow a loyal customer base for your startup. LiveAgent offers many features to help you improve productivity and automate tasks to save your time. 

Improved customer interaction
Improved customer interaction

Business success

Accelerated growth

Providing amazing customer support from an early start can help you get better customer feedback, gain customer loyalty, and become successful. Streamline your sales and go above customer expectations with our live chat widget and use it to give advice. Providing relevant information can encourage customers to make a purchase.

Brand awareness

Wider reach and smarter marketing

LiveAgent can help you with all sides of marketing communication. Send newsletters easily thanks to email templates and customer segmentation, or use our social media integrations to handle customer service requests. Integrate Facebook, Instagram, Twitter, Viber, or WhatsApp, and grow your online community.

Wider reach and smarter marketing
Wider reach and smarter marketing

Agent productivity

Efficient agent workflow

You don’t have to extend your work day to handle individual customers after business hours. LiveAgent’s effective tools help you deal with incoming tickets and save your precious time. Streamline the customer journey offline thanks to the self-service portal and solve simple issues with predefined answers.

What can LiveAgent offer for your business?

Take a look at what you get when you decide to use LiveAgent as a dedicated help desk solution for your startup.

What can LiveAgent offer for your business?

Multi-channel
help desk

Ticketing with emails, chats, calls, customer portal, and social media – Facebook, Twitter, Instagram, and Viber

Multi-channel help desk

Features and
integrations

Take advantage of more than 130 productivity features and over 190 integrations with other useful software

Features and integrations

24/7
Customer support

Contact us 24/7 via email, call, or live chat whenever you need help. You can also browse our customer portal

24/7 Customer support

Fair pricing
plans

Our pricing won’t ruin your budget. Choose one of our three plans and get the right toolset for your business

Fair pricing plans

Get our exclusive offer for startups

Qualification conditions for our special startup deal:

  • You must be a new LiveAgent customer
  • Angel, Pre-seed, Seed, and Series A rounds funding only
  • Your company has up to 40 employees
  • Your company has up to $1 million ARR
  • You must be an online/digital service startup

Here’s what you get in our special deal:

  • Free 6 months of our All-inclusive plan for 40 agents
  • A discount for one of our plans for the next six months
Get our exclusive offer for startups

$49

month

All-Inclusive

Everything in Ticket + chat, plus:

  • Call center support
  • Video call
  • IVR
  • Call routing and transfers
  • Hardware IP phone
  • Unlimited call recordings

Special offer for Startups

$0

for 6 months

All-Inclusive plan

$0

Over 190 CMS & Payment Gateways integrations with LiveAgent

Integrate, Automate, Innovate

Over 190  CMS & Payment
Gateways integrations
with LiveAgent
Over 190  CMS & Payment
Gateways integrations
with LiveAgent

Use cases

Ideal for any use and occasion

LiveAgent is an excellent startup customer service software for any type of niche. Whether you need to improve response times, give more communication options to your sales teams, or simply grow your business, LiveAgent is here for you. Take a look at how you can use LiveAgent to improve various areas of your business.

Common reasons why companies switch to
help desk software

Take a look at some of the most beneficial reasons why companies switch to help desk software.

More customers

Better customer support leads to more customers through word-of-mouth. Most customers would recommend a company to a friend after a positive experience. Grow your customer base thanks to positive recommendations from your loyal customers.

  • Provide positive experiences and get better customer feedback
  • Grow your customer base thanks to awesome support with LiveAgent
Chart

77 %

recommend businesses with great support

Grow your customer base with LiveAgent. Most customers would recommend a company to a friend after having a positive experience with customer support.

Better earnings

Use your platform to increase sales by providing great customer support, purchasing advice, and choice recommendations Your customers will be thankful for your quality service and much more willing to send money your way when they feel supported.

  • Streamline the customer journeys and improve your support
  • Sell more to your customers and increase your earnings
Chart

86 %

of customers pay more for great support

LiveAgent can help you improve your earnings. Most customers are willing to spend more money if they get a great customer experience in return.

Increased retention

Happy customers who receive reliable support from their favorite companies are more likely to buy from them again. LiveAgent can help you improve your customer retention and build strong customer loyalty across every convenient customer channel available to you.

  • Get into a strong position on the market and stay ahead of your competition
  • Help customers find solutions and build a strong sense of loyalty toward your brand
Chart

96 %

of customers think customer service is important

Build customer loyalty thanks to great support with LiveAgent features. Almost all customers consider customer service important when choosing loyalty to a brand.

Medal

Start using LiveAgent now!

Try all that we have to offer with a free 14-day trial
  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time

Save more without compromise

Don’t overpay for key features to increase your agent productivity. Compare LiveAgent help desk software with alternative
options and find out how you can save more regardless of company size.

Testimonials

Get LiveAgent and join 7000 happy clients

  • Roman Bosch
    It’s a pleasure to have a great portal that improves our customer service.
    Roman Bosch Partly
  • Christine Preusler
    LiveAgent empowers our agents to provide better, faster, and more accurate support.
    Christine Preusler HostingAdvice
  • Karl Dieterich
    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
    Karl Dieterich Covomo
  • Hendrik Henze
    We have been using LiveAgent since August and we are really satisfied with it.
    Hendrik Henze HEWO Internetmarketing
  • Razvan Sava
    Since we are using LiveAgent our response time improved by 60%.
    Razvan Sava Webmaster Deals
  • Taras Baca
    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
    Taras Baca XperienceHR
  • Andrej Ftomin
    I have to say, I have never experienced such a professional customer approach.
    Andrej Ftomin TAZAR Group
  • Matt Janaway
    We find LiveAgent to be the best live chat solution by far.
    Matt Janaway The Workplace Depot
  • Viviane Carter
    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
    Viviane Carter CSI Products
  • Christian Lange
    With LiveAgent we’re able to give our customers support wherever they are.
    Christian Lange Lucky-Bike
  • Jens Malmqvist
    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
    Jens Malmqvist Projure
  • Catana Alexandru
    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
    Catana Alexandru Websignal
  • Jan Wienk
    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
    Jan Wienk All British Casino
  • Allan Bjerkan
    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
    Allan Bjerkan Norske Automaten
  • Sissy Böttcher
    We like it because it is easy to use and offers great functionality, such as useful reporting features.
    Sissy Böttcher Study Portals
  • Peter Koning
    We love LiveAgent - it makes supporting our customers easy.
    Peter Koning TypoAssassin
  • Aranzazu F
    We like to offer our customers the best support experience. That’s why we chose LiveAgent.
    Aranzazu F Factorchic
  • Rick Nuske
    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
    Rick Nuske MyFutureBusiness
  • Vojtech Kelecsenyi
    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
    Vojtech Kelecsenyi 123-Nakup
  • Rafael Kobalyan
    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
    Rafael Kobalyan Betconstruct
  • Martin Drugaj
    We’ve been using LiveAgent since 2013. We can't imagine working without it.
    Martin Drugaj Atomer
  • Ivan Golubović
    It's a cost-effective solution that can help you with a large amount of support requests via different channels.
    Ivan Golubović AVMarket
  • Rustem Gimaev
    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
    Rustem Gimaev Antalya Consulting Language Center
  • Randy Bryan
    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
    Randy Bryan tekRESCUE
  • Timothy G. Keys
    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
    Timothy G. Keys Marietta Corporation
  • Mihaela Teodorescu
    The support team always responded promptly with quick to implement solutions.
    Mihaela Teodorescu eFortuna
  • Hilda Andrejkovičová
    It helps us categorize the nature of the tickets and statistically track what our clients need most.
    Hilda Andrejkovičová TrustPay
  • Alexandra Danišová
    We see LiveAgent as a great tool for communicating with customers.
    Alexandra Danišová Nay
  • Samuel Smahel
    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
    Samuel Smahel m:zone
  • David Chandler
    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
    David Chandler Volterman

The best value for your money

We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.

14 Day Trial
No Credit Card required
and many more
$15 month

Ticket

  • Unlimited ticket history
  • Unlimited email addresses
  • Advanced reporting
  • Customer portal + forum
$29 month

Ticket+chat

  • Everything in Ticket, plus:
  • Unlimited chat buttons
  • Feedback management
  • Real time visitors monitor

Special offer for Startups

$0

for 6 months

All-Inclusive plan

$0 month

Free

  • 7 days ticket history
  • 1 chat button
  • 1 phone number
  • 1 email address

Frequently asked questions

Looking for some answers? Browse through the most frequently asked questions about our help desk software for startups.

What is help desk software for startups?

Help desk software for startups is a help desk solution that aims to provide the right types of tools, features, services, and pricing models for startup businesses. In general, help desk software for startups works the same way as other regular software solutions, but they might differ in available features and pricing.

What are the benefits of using help desk software for startups?

The main benefit is that your customer communication will become more efficient. Help desk software is known for its productivity features that help you communicate faster, automate many tasks, and streamline all of your communication from every channel into one place so you can stay on top of every customer message.

What is the best help desk software for startups?

LiveAgent is affordable, scalable, and provides every important tool for any type of business - including startups. Its multi-channel capabilities can handle email conversations, live chat messaging, call center connections, and social media management, as well as help you build your own customer portal with a knowledge base and other features. LiveAgent can therefore offer everything necessary for a startup business to manage its customer support without going over budget.

Do startups need help desk software?

Not every startup can benefit from help desk software. Some businesses can do well without dedicated help desk software. That’s why it’s important to consider how often you need to engage with your customers in online or phone communication and what types of customer communication channels you need to cover. However, even businesses that handle only basic customer communication can benefit from LiveAgent’s free plan, which includes basic features that help you manage customer emails more efficiently.

How much does help desk software for startups cost?

LiveAgent has affordable pricing plans that start from $15 per user per month. You can choose more advanced plans as you scale up your business and gain more revenue. However, if you’re in a tight spot, you can always count on the free LiveAgent plan that provides basic help desk features. There are no hidden fees, and we won’t forcibly push you into upgrading to a paid plan.

What are the essential features of good help desk software for startups?

The essential features are email inbox integration and a ticketing system that gathers all communication from your email inbox (or other channels!) and turns them into tickets. Tickets can be distributed between support agents, solved, tagged, or otherwise managed. You won’t find these features in a basic inbox.

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions on the market.

Happy customers are the best customers​

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required
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