The right help desk software
for any startup
desk software suitable for companies of any size.
Used by
Free 6 months of our Large plan
Additional 6 months for 50% off
The right customer service software for your startup
Provide the best customer experience with LiveAgent – a multi-channel customer support platform. Increase customer satisfaction with email, live chat, social media, calls, or a self-service portal.
Qualification conditions for our special startup deal:
- New to LiveAgent's growing family of customers
- In the funding stages of Angel, Pre-seed, Seed, or Series A rounds
- An online startup with a team of no more than 40 employees
- Generating an Annual Recurring Revenue (ARR) of up to $1 million
- Committed to ethical and socially responsible business practices
Manage your communication
from one place
Our ticketing system handles everything – emails, live chat, call center, social media, messaging apps, and a customer portal with a knowledge base
Advantages of using LiveAgent
for your startup
An excellent help desk software offers a variety of tools for easier customer support interactions
Customer happiness
Improved customer interaction
Our ticketing system can help you manage all customer service channels from one dashboard so you can provide effective support. Solve customer queries faster, make customers happier, and grow a loyal customer base for your startup. LiveAgent offers many features to help you improve productivity and automate tasks to save your time.
Business success
Accelerated growth
Providing amazing customer support from an early start can help you get better customer feedback, gain customer loyalty, and become successful. Streamline your sales and go above customer expectations with our live chat widget and use it to give advice. Providing relevant information can encourage customers to make a purchase.
Brand awareness
Wider reach and smarter marketing
LiveAgent can help you with all sides of marketing communication. Send newsletters easily thanks to email templates and customer segmentation, or use our social media integrations to handle customer service requests. Integrate Facebook, Instagram, Twitter, Viber, or WhatsApp, and grow your online community.
Agent productivity
Efficient agent workflow
You don’t have to extend your work day to handle individual customers after business hours. LiveAgent’s effective tools help you deal with incoming tickets and save your precious time. Streamline the customer journey offline thanks to the self-service portal and solve simple issues with predefined answers.
What can LiveAgent offer for your business?
Take a look at what you get when you decide to use LiveAgent as a dedicated help desk solution for your startup.
Multi-channel
help desk
Ticketing with emails, chats, calls, customer portal, and social media – Facebook, Twitter, Instagram, and Viber
Features and
integrations
Take advantage of more than 130 productivity features and over 190 integrations with other useful software
24/7
Customer support
Contact us 24/7 via email, call, or live chat whenever you need help. You can also browse our customer portal
Fair pricing
plans
Our pricing won’t ruin your budget. Choose one of our three plans and get the right toolset for your business
Get our exclusive offer for startups
Qualification conditions for our special startup deal:
- You must be a new LiveAgent customer
- Angel, Pre-seed, Seed, and Series A rounds funding only
- Your company has up to 40 employees
- Your company has up to $1 million ARR
- You must be an online/digital service startup
Here’s what you get in our special deal:
- Free 6 months of our Large plan for up to 40 agents
- A discount for one of our plans for the next six months
Most popular
$49
month
Large business
Everything in Medium plan, plus:
- Call center support
- Video call
- IVR
- Call routing and transfers
- Hardware IP phone
- Unlimited call recordings
Special offer for Startups
$0
for 6 months
Large plan
Over 190 CMS & Payment Gateways integrations with LiveAgent
Integrate, Automate, Innovate
Use cases
Ideal for any use and occasion
LiveAgent is an excellent startup customer service software for any type of niche. Whether you need to improve response times, give more communication options to your sales teams, or simply grow your business, LiveAgent is here for you. Take a look at how you can use LiveAgent to improve various areas of your business.
Common reasons why companies switch to
help desk software
Take a look at some of the most beneficial reasons why companies switch to help desk software.
More customers
Better customer support leads to more customers through word-of-mouth. Most customers would recommend a company to a friend after a positive experience. Grow your customer base thanks to positive recommendations from your loyal customers.
- Provide positive experiences and get better customer feedback
- Grow your customer base thanks to awesome support with LiveAgent
77 %
recommend businesses with great support
Grow your customer base with LiveAgent. Most customers would recommend a company to a friend after having a positive experience with customer support.
Better earnings
Use your platform to increase sales by providing great customer support, purchasing advice, and choice recommendations Your customers will be thankful for your quality service and much more willing to send money your way when they feel supported.
- Streamline the customer journeys and improve your support
- Sell more to your customers and increase your earnings
86 %
of customers pay more for great support
LiveAgent can help you improve your earnings. Most customers are willing to spend more money if they get a great customer experience in return.
Increased retention
Happy customers who receive reliable support from their favorite companies are more likely to buy from them again. LiveAgent can help you improve your customer retention and build strong customer loyalty across every convenient customer channel available to you.
- Get into a strong position on the market and stay ahead of your competition
- Help customers find solutions and build a strong sense of loyalty toward your brand
96 %
of customers think customer service is important
Build customer loyalty thanks to great support with LiveAgent features. Almost all customers consider customer service important when choosing loyalty to a brand.
Start using LiveAgent now!
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Save more without compromise
Don’t overpay for key features to increase your agent productivity. Compare LiveAgent help desk software with alternative
options and find out how you can save more regardless of company size.
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It’s a pleasure to have a great portal that improves our customer service.Roman Bosch![Partly]()
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LiveAgent empowers our agents to provide better, faster, and more accurate support.Christine Preusler![HostingAdvice]()
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LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.Karl Dieterich![Covomo]()
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We have been using LiveAgent since August and we are really satisfied with it.Hendrik Henze![HEWO Internetmarketing]()
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Since we are using LiveAgent our response time improved by 60%.Razvan Sava![Webmaster Deals]()
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Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.Taras Baca![XperienceHR]()
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I have to say, I have never experienced such a professional customer approach.Andrej Ftomin![TAZAR Group]()
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We find LiveAgent to be the best live chat solution by far.Matt Janaway![The Workplace Depot]()
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We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.Viviane Carter![CSI Products]()
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With LiveAgent we’re able to give our customers support wherever they are.Christian Lange![Lucky-Bike]()
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I can recommend LiveAgent to anyone interested in making their customer service better and more effective.Jens Malmqvist![Projure]()
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I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.Catana Alexandru![Websignal]()
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With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.Jan Wienk![All British Casino]()
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LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!Allan Bjerkan![Norske Automaten]()
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We like it because it is easy to use and offers great functionality, such as useful reporting features.Sissy Böttcher![Study Portals]()
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We love LiveAgent - it makes supporting our customers easy.Peter Koning![TypoAssassin]()
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We like to offer our customers the best support experience. That’s why we chose LiveAgent.Aranzazu F![Factorchic]()
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![Rick Nuske]()
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.Rick Nuske![MyFutureBusiness]()
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LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.Vojtech Kelecsenyi![123-Nakup]()
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![Rafael Kobalyan]()
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.Rafael Kobalyan![Betconstruct]()
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We’ve been using LiveAgent since 2013. We can't imagine working without it.Martin Drugaj![Atomer]()
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It's a cost-effective solution that can help you with a large amount of support requests via different channels.Ivan Golubović![AVMarket]()
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Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.Rustem Gimaev![Antalya Consulting Language Center]()
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LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...Randy Bryan![tekRESCUE]()
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I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.Timothy G. Keys![Marietta Corporation]()
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The support team always responded promptly with quick to implement solutions.Mihaela Teodorescu![eFortuna]()
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It helps us categorize the nature of the tickets and statistically track what our clients need most.Hilda Andrejkovičová![TrustPay]()
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We see LiveAgent as a great tool for communicating with customers.Alexandra Danišová![Nay]()
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LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.Samuel Smahel![m:zone]()
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Simply put - LiveAgent beats everything out there at this, or even higher, price-points.David Chandler![Volterman]()
The best value for your money
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Special offer for Startups
$0
for 6 months
Large plan
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
Frequently asked questions
Looking for some answers? Browse through the most frequently asked questions about our help desk software for startups.
What is help desk software for startups?
Help desk software for startups is a help desk solution that aims to provide the right types of tools, features, services, and pricing models for startup businesses. In general, help desk software for startups works the same way as other regular software solutions, but they might differ in available features and pricing.
What are the benefits of using help desk software for startups?
The main benefit is that your customer communication will become more efficient. Help desk software is known for its productivity features that help you communicate faster, automate many tasks, and streamline all of your communication from every channel into one place so you can stay on top of every customer message.
What is the best help desk software for startups?
LiveAgent is affordable, scalable, and provides every important tool for any type of business - including startups. Its multi-channel capabilities can handle email conversations, live chat messaging, call center connections, and social media management, as well as help you build your own customer portal with a knowledge base and other features. LiveAgent can therefore offer everything necessary for a startup business to manage its customer support without going over budget.
Do startups need help desk software?
Not every startup can benefit from help desk software. Some businesses can do well without dedicated help desk software. That’s why it’s important to consider how often you need to engage with your customers in online or phone communication and what types of customer communication channels you need to cover. However, even businesses that handle only basic customer communication can benefit from LiveAgent’s free plan, which includes basic features that help you manage customer emails more efficiently.
How much does help desk software for startups cost?
LiveAgent has affordable pricing plans that start from $9 per user per month. You can choose more advanced plans as you scale up your business and gain more revenue. However, if you’re in a tight spot, you can always count on the free LiveAgent plan that provides basic help desk features. There are no hidden fees, and we won’t forcibly push you into upgrading to a paid plan. LiveAgent is the best help desk alternative out there.
What are the essential features of good help desk software for startups?
The essential features are email inbox integration and a ticketing system that gathers all communication from your email inbox (or other channels!) and turns them into tickets. Tickets can be distributed between support agents, solved, tagged, or otherwise managed. You won’t find these features in a basic inbox.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions on the market.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
At LiveAgent, we believe that working with startups is more than just a business transaction, it’s about creating a community of like-minded individuals who share the same passion for innovation, ethics, and forward-thinking. We truly value our partnerships and are dedicated to ensuring that our relationships are built on mutual trust and respect. We understand that not all business practices align with our values, and it’s with a heavy heart that we must decline applications from startups involved in activities like crypto, casino, betting, adult websites, or anything that may be deemed questionable or unethical. We hope that by upholding our high standards, we can create a positive impact in the world and inspire others to do the same.
The LiveAgent support portal offers a wide range of features for customer support, including a ticketing system, live chat, social helpdesk, and voice helpdesk. The portal includes resources such as technical support, video tutorials, customization options, and billing and payment information. Popular articles cover REST calls, external forwarding, API references, Facebook integration, and creating chat buttons. LiveAgent is accessible from anywhere in the cloud with SSL safety, and offers a free trial.
Feature-rich free help desk software.
LiveAgent offers feature-rich help desk software with ticketing, knowledge base, call center, and live chat capabilities. They provide a free plan with unlimited agents, emails, live chats, calls, and contact forms, as well as a universal inbox for organizing communication from multiple support channels. There are no setup fees, and customer service is available 24/7. Additionally, LiveAgent's IT help desk software offers an account that is free forever, and users can create a subdomain to fit their company or team name.
Videos - Liveagent Product Tour
LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.
One help desk solution for different industries
LiveAgent is a versatile help desk solution that can be used in various industries. It offers benefits such as no setup fee and 24/7 customer service. With LiveAgent, businesses can improve their customer experience, cut down response times, and decrease ticket volume. It is adaptable to the needs of different industries, with use cases and testimonials available. A free trial is available for 7 or 30 days, and no credit card is required.
Valuable in every single industry
LiveAgent is a highly rated help desk software for SMBs that aims to improve customer satisfaction through faster response times and reduced ticket volume. It offers a free trial and no setup fees with customer service available 24/7. LiveAgent can boost advocacy by creating a positive customer experience with its knowledge base and automated ticket routing. Overall, it is valuable for any industry looking for a better helpdesk software solution.
LiveAgent is a highly rated help desk software for SMB in 2023 with over 130 features and 200+ integrations. It offers a free 14-day trial and provides multiple support options. Clockify, a web time tracker and timesheet app, can be seamlessly integrated with the LiveAgent system. Additionally, ProjectManager.com offers integration for managing agents, departments, and creating new tasks/projects/timesheets. LiveAgent is also positioned as the best alternative to Olark for those looking for more than just live chat. Contact and support information is available, and LiveAgent can improve customer relationships and communication without draining your budget.
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