Real-time typing view

View what your customers are typing on Live chat in real-time. Have your answers prepared before the customer submits his questions.

Real-time typing view
Real-time typing view

Before the customer clicks the “Send message” button, you have a chance to see in real time what the customer is typing. This gives you more time to prepare an answer or solution to the customer’s problem. Customers will appreciate your quick and precise answers.

Real-time typing view example
Real-time typing view close up

Example

In the picture above you can see an Agent asking the visitor: “Hi there, how can I help you?” In real time you can see what the visitor is typing: “Please, could you help me to choose the best plan for me?” Meanwhile, the Agent can prepare his answer.

Knowledgebase resources

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