View what your customers are typing on Live chat in real-time. Have your answers prepared before the customer submits his questions.
Before the customer clicks the “Send message” button, you have a chance to see in real time what the customer is typing. This gives you more time to prepare an answer or solution to the customer’s problem. Customers will appreciate your quick and precise answers.
In the picture above you can see an Agent asking the visitor: “Hi there, how can I help you?” In real time you can see what the visitor is typing: “Please, could you help me to choose the best plan for me?” Meanwhile, the Agent can prepare his answer.