Live chat is a tool for immediate communication with your website visitors. Real-time chat can provide convenient answers that customers want, while also adding significant benefits to the staff and the bottom line of your company. Live Customer Chat builds customer’s confidence while shopping and increases overall customer experience.
Did you know that: ” 63% of customers are more likely to return to a website that provides Live chat? ”
Adding a human factor to your website while real-time chatting with your customers can be a game-changer.
While you’re having an active Chat session with a visitor you can invite your colleague to help you. For example, with an issue, you are not sure how to solve it. You can invite as many Agents as you need to the Chat. Invited Agents can directly send chat messages or write notes visible only to another Agent.
Easily switch between tabs in customer service software and effectively deal with customer inquires.
Another great feature of LiveAgent’s online chat is that you can easily provide live chat support on the go. LiveAgent has both Android and iOS live chat mobile app. Always be available to chat through LiveAgent’s live chat mobile and gain an advantage over competitors.
You can easily add a Note to your Chat (note is visible only to you and other Agents).
Let customers easily submit files while chatting with your support representatives. Make the whole process easier and faster.
Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Reward your best agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly.
Engage your website visitors by inviting them to real-time chat with your Agents. Setup Chat invitations for custom URLs on your website (e.g. your pricing page).
If you would like to learn more, read Proactive chat invitations.
The simple system makes it easy to create customized Chat buttons that are easy to integrate into your website. Simply, Copy&Paste a small HTML code.
LiveAgent provides various pre-made & customizable live chat buttons. Haven’t found the right style for your online chat button? Don’t worry, you can create a custom one by uploading an image or by writing your HTML code.
Check out all LiveAgent’s customizable buttons – Live chat button gallery.
Try out LiveAgent's Live Chat Free Trial
Handle all customer inquiries from one interface. Start improving your live chat support with a 14-day free trial right away!
FREE TRIALYou can choose a predefined Chat window from 4 style options:
Define the size, position, and color of your Chat window.
Furthermore, you can also define your custom CSS code to fine-tune the look and feel of each contact window.
To ensure fast and accurate communication, LiveAgent assigns Chats to Agents who’ve had previous communication with chatting customers.
Besides random assignment, there are also 3 other options for advanced chat routing.
New Chats will be assigned randomly to one of the Agents available for Chat. This strategy helps you to assign the same amount of Chats to each Agent.
New Chats will be assigned to the Agent with the lowest number of running chats to keep the same utilization of all available Agents. This strategy helps you to load a balanced number of concurrent Chats between all available Agents.
New Chats will be assigned to the Agent with the highest number of running chats to keep his utilization on maximum. Once the agent has no free Chat slots, a new chat request will be routed to the next available Agent. This strategy helps you to maximize the load of chatting Agents and let other Agents work on offline Tickets.
New Chats requests will notify all Agents available for Chat until one of them will pick it up.
LiveAgent offers a couple of subscriptions to choose from. If you are unsure which one is right for you, here is a 14-day free trial.
Live chat costs can differ based on how many agents your company has. LiveAgent is a complex solution, therefore includes more than a live chat. Find out more about LiveAgent’s live chat pricing here.
Live Chat costs are displayed down below:
Would you like to implement live chat support for your website?
Here is a step-by-step guide to integrate a Live Chat button into your website.
Would you like to know more?
Read 10 reasons to implement a live chat button.
Try out LiveAgent's Live Chat Free Trial
Handle all customer inquiries from one interface. Start improving your live chat support with a 14-day free trial right away!
FREE TRIALBe the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.