Live chat has the ability to provide convenient answers that customers want, while also adding significant benefits to the staff and the bottom line of your company. Live chat builds customer’s confidence while shopping and increases overall customer experience.
Adding a human factor to your website while real time chatting with your customers can be a game changer.
You can choose a predefined Chat window from 4 style options:
Define size, position and color of your Chat window.
You can also define your custom CSS code to fine tune the look and feel of each contact window.
Chat in agent panel
Place a Chat button anywhere on your website and start answering your customers via live chat. LiveAgent provides various pre-made & customizable Live chat buttons. Haven’t found the right style for your online Chat button? Don’t worry, you can create a custom one by uploading an image or by writing your own HTML code.
To ensure fast and accurate communication, LiveAgent assigns Chats to Agents who’ve had previous communication with chatting customers. Besides random assignment, there are also 3 other options for advanced Chat routing.
While you’re having an active Chat session with a visitor you can invite your colleague to help you, for example, with the issue you are not sure how to solve. You can invite as many Agents as you need to the Chat. (Invited Agents can directly send chat messages or write notes visible only to another Agent).
Agent invited to ongoing chat
You can easily add a Note to your Chat (note is visible only to you and other Agents).
Let customers easily submit files while chatting with your support representatives. Make the whole process easier and faster.
Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Reward your best Agents and support those that are underachieving at the moment. Identify negative trends in your customer support and act accordingly.
The simple system makes it easy to create customized Chat buttons which are easy to integrate into your website by simply copy-pasting small HTML code.
Chat button integration
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