Assign Ticket

What is an Assign ticket?

Ticket is a communication between an agent and customers. Tickets are created without any ownership. It is necessary to assign tickets to the right customer representative or department and manually change an ownership. Know who is responsible for solving issues and queries and avoid any problems.

In LiveAgent you are able to set up an automatically assigning tickets to a customer representative after reply. Customize your own criteria, rules and conditions in configuration and run it automatically.