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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Assign ticket

What is an assign ticket?

Ticket is a communication between an agent and customers. Tickets are created without any ownership. It is necessary to assign tickets to the right customer representative or department and manually change an ownership. Know who is responsible for solving issues and queries and avoid any problems.

In LiveAgent you are able to set up an automatically assigning tickets to a customer representative after reply. Customize your own criteria, rules and conditions in configuration and run it automatically.

Assign ticket

FAQ

What does assignt ticket mean?

Ticket is the main tool for communication between the agent and clients. Assigning a ticket means that the ticket must be assigned to the appropriate agent or department in order to be able to act on it.

How can you assing tickets using LiveAgent?

In LiveAgent, you can assign tickets to the appropriate agent. It can also happen automatically after the agent replies to the client. The owner of a given notification can also be changed.

Is assigning tickets automated?

LiveAgent has the option to assign tickets automatically. This happens when the agent in question replies to the client. You can also customize your own criteria, rules and conditions in the configuration.

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