Ticket is a communication between an agent and customers. Tickets are created without any ownership. It is necessary to assign tickets to the right customer representative or department and manually change an ownership. Know who is responsible for solving issues and queries and avoid any problems.
In LiveAgent you are able to set up an automatically assigning tickets to a customer representative after reply. Customize your own criteria, rules and conditions in configuration and run it automatically.
Ticket is the main tool for communication between the agent and clients. Assigning a ticket means that the ticket must be assigned to the appropriate agent or department in order to be able to act on it.
In LiveAgent, you can assign tickets to the appropriate agent. It can also happen automatically after the agent replies to the client. The owner of a given notification can also be changed.
LiveAgent has the option to assign tickets automatically. This happens when the agent in question replies to the client. You can also customize your own criteria, rules and conditions in the configuration.
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