Looking for a better helpdesk software?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.
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4 reasons why companies
switch from Desk.com
Your customers and business deserve better customer service. Deliver it with LiveAgent.
Free auto migration
You don't need to worry about the migration of your existing data through 3rd party apps as we offer completely free automated migration.
24/7 customer service
Issues might occur anytime, leaving you totally unprepared. Don't limit the opportunity to solve them, get in touch with customer support 24/7.
Multi-channel approach
From the beginning, LiveAgent was built with multi-channel approach in mind. Stop focusing only on emails and provide support also via live chat or call center.
Help desk since 2011
Our history dates back all the way to the 2011 with the first release of LiveAgent. We've been through some ups&downs and learnt to listen to customers.
Meet LiveAgent, your true
multi-channel help desk software
Your customer support department should use the right kind of communication platform. Platform, that is robust and feature rich while at the same time easy to use and navigate. Platform, that scales with your business and doesn't cost thousands of bucks. Get to know LiveAgent and reach your customers anywhere. No matter if the communication starts via email, live chat or calls, LiveAgent has got you covered.
- Ticketing
- Live Chat
- Call Center
- Self service
- Trends report give you a comprehensive overview of how your campaigns are performing.
- Filter out performance by campaign, by affiliate or other criteria and discover who's performing well.
- Use the quick filters to easily navigate and see performance based on presets.
LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.
Eva Kianickova, Head of Customer Service
Desk.com
Products sent to software graveyard have usually limited technical and customer support. Unfortunately, issues can occur anytime and you are simply left in the dark. Services also do not receive any important software updates which would enhance their functionality. Possibilities to stay on top of the customer support are outdated and considerably limited.
LiveAgent
LiveAgent, as a stable multi-channel help desk solution, receives new product updates on regular basis every 2-3 weeks. New features are constantly implemented, improving both stability and functionality. Our vision is simple - help desk software should be the 1st step towards better customer service. Don't limit yourself, grow rapidly with us.
The best value for your money
Help desk software doesn't have to cost a fortune. LiveAgent offer you a fair and transparent pricing. Pay as you go model ties you to no contracts.
Ticket
For Small Businesses and Freelance Marketers
Ticket+Chat
For Medium Businesses and Professional Agencies
White Glove Migration
Let us take care of the switch between Desk and LiveAgent so you can focus on more important things like running your support department. The white glove migration service is completely free and automated - no tickets will stay behind!
The data migration runs on the background so you can keep working in your old help desk until its done. In the meantime, we can run a demo for your support representatives and show them around LiveAgent.
If you wish to migrate your Desk.com account to LiveAgent, contact us.
Why LiveAgent?
LiveAgent offers you the right portion of features including powerful ticketing software, live chat with real-time typing view and built-in cloud based call center software. These three core parts of multi-channel help desk are even more enhanced by more than 40 integrations and plugins, 39 available language translations and dozens of reports and insights. You'll get all of this for an average price of a dinner for 2 people.
Tied to an annual contract with Desk?
Migrate now and run LiveAgent for free until your annual contract is up. Contact us for more details about the offer.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!
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