Looking for a better helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

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4 reasons why companies switch from Desk.com

Your customers and business deserve better customer service. Deliver it with LiveAgent.

Free help desk software migration

Free auto migration

You don’t need to worry about the migration of your existing data through 3rd party apps as we offer completely free automated migration.

Customer support provided 24/7

24/7 customer service

Issues might occur anytime, leaving you totally unprepared. Don’t limit the opportunity to solve them, get in touch with customer support 24/7.

Three different ways

Multi-channel approach

From the beginning, LiveAgent was built with multi-channel approach in mind. Stop focusing only on emails and provide support also via live chat or call center.

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Help desk since 2011

Our history dates back all the way to the 2011 with the first release of LiveAgent. We’ve been through some ups&downs and learnt to listen to customers.

Meet LiveAgent, your true multi-channel help desk software

Your customer support department should use the right kind of communication platform. Platform, that is robust and feature rich while at the same time easy to use and navigate. Platform, that scales with your business and doesn’t cost thousands of bucks. Get to know LiveAgent and reach your customers anywhere. No matter if the communication starts via email, live chat or calls, LiveAgent has got you covered.

 

LiveAgent Tickets Overview inside the application

 

Ongoing real-time typing view chat

 

Call center overview LiveAgent

 

multi knowledge base portal

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

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Data migration from one solution to another

White glove migration

Let us take care of the switch between Desk and LiveAgent so you can focus on more important things like running your support department. The white glove migration service is completely free and automated – no tickets will stay behind!

The data migration runs on the background so you can keep working in your old help desk until its done. In the meantime, we can run a demo for your support representatives and show them around LiveAgent.

If you wish to migrate your Desk.com account to LiveAgent, contact us.

Why LiveAgent?

LiveAgent offers you the right portion of features including powerful ticketing software, live chat with real-time typing view and built-in cloud based call center software. These three core parts of multi-channel help desk are even more enhanced by more than 40+ integrations and plugins, 40+ available language translations and dozens of reports and insights. You’ll get all of this for an average price of a dinner for 2 people.

Ready to switch to LiveAgent

Desk vs LiveAgent comparison

mitigate losses

Desk.com

Products sent to software graveyard have usually limited technical and customer support. Unfortunately, issues can occur anytime and you are simply left in the dark. Services also do not receive any important software updates which would enhance their functionality. Possibilities to stay on top of the customer support are outdated and considerably limited.

Right tools to increase sales

LiveAgent

LiveAgent, as a stable multi-channel help desk solution, receives new product updates on regular basis every 2-3 weeks. New features are constantly implemented, improving both stability and functionality. Our vision is simple – help desk software should be the 1st step towards better customer service. Don’t limit yourself, grow rapidly with us.

The best value for your money

Help desk software doesn’t have to cost a fortune. LiveAgent offers you a fair and transparent pricing. Pay as you go model ties you to no contracts.

Package Name

Ticket

For small businesses and freelance marketers

$15 /mo
Package Name

Ticket+Chat

For medium businesses and professional agencies

$29 /mo

Reasons why companies made a switch to LiveAgent

“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!

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