Today’s consumers want answers immediately, without having to call customer service, wait hours for an email response, or look through self-service resources. That’s why live chat is no longer a ‘nice to have’ service channel, but rather a must-have.
With LiveAgent’s live chat for WordPress, you can provide instant customer support, improve engagement with proactive triggers, and boost customer satisfaction.
60% of consumers aged 18 – 34 regularly use live chat for customer service. 53% would prefer to use online chat before calling a company for support.
85% of B2B and 74% of B2C companies use live chat for sales, 54% of businesses in the B2B and 31% in the B2C sector use live chat for marketing.
The immediacy and convenience of live chat creates more satisfied customers. The global average customer satisfaction rating for live chat is 83.1%.
Consumers buy more from brands that offer live chat. 52% of customers are more likely to repurchase from a company that provides live chat support.
Looking for the best live chat for your WordPress website? While there are hundreds of chat plugins available, we think that LiveAgent’s live chat for WordPress might be the perfect solution for your business, support team, and your customers. Here’s why:
Modern consumers are impatient and hate waiting. That’s why we’ve built the fastest live chat widget on the market that displays on your website in just 2.5 seconds. Impress your customers with real-time support and show them that you value their time.
Boost engagement rates by inviting your customers or prospects to have a quick chat with you as soon as they land on your website. Enabling proactive chats on pricing and checkout pages has proven to be an extremely effective way to drive sales and convert more visitors into paying customers.
Benefit from the flexibility of advanced chat routing and distribution options. Set up agent priorities, and define the maximum chat loads for your agents. The best part? LiveAgent assigns chats to agents who’ve had previous interactions with chatting customers to ensure fast, accurate, and knowledgeable support.
LiveAgent’s chat tool fosters efficient team collaboration. Not sure how to help the customer you’re chatting with? Transfer the chat to an agent who’s more equipped to help, or instantly connect with your colleagues through an internal chat to get assistance. There’s no need waste time by logging into any third-party apps.
Enhance your support with real-time website monitoring: see all your online visitors, check how they’re moving across your website, and track how much time they’ve spent on each page. Having this type of contextual information at hand – such as visitor’s referral source, country, or current timezone – can make your proactive chat invitations more personalized.
With a real-time typing view, you can truly wow your customers with blazing fast support and make them feel like you literally read their minds. See what customers are typing into chat before they even hit send, anticipate customer needs, and have your answers prepared before the questions are actually asked.
LiveAgent was built to save your valuable time. A simple (copy & paste) integration connects you with your customers within seconds. LiveAgent routes new incoming chats to the right members in your team and dynamically adapts chat availability as you agents log in and log out during their shift.
LiveAgent isn’t just a live chat widget, it’s an all-in-one multichannel help desk solution that is packed with 180+ features, 40+ integrations, and nearly endless customization options.
Need a powerful ticketing system with automation, a virtual call center, a social media support tool, or a customer self-service portal software? LiveAgent’s got it all.
Looking for a free live chat tool for your WordPress website? Start your fully-functional, 14-day, hassle-free trial, and take a closer look at how it all works and can benefit your business.
No messy download required, the software is totally cloud-based. Alternatively, request a one-on-one demo with someone from our team to get a better idea of why LiveAgent has been the most reviewed and #1 rated live chat software for SMB in 2020.
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