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Feature-rich, lightning fast live chat for WordPress
Today’s consumers want answers immediately, without having to call customer service, wait hours for an email response, or look through self-service resources. That’s why live chat is no longer a ‘nice to have’ service channel, but rather a must-have.
With LiveAgent’s live chat for WordPress, you can provide instant customer support, improve engagement with proactive triggers, and boost customer satisfaction.
Live chat software benefits you can’t ignore
Expected & preferred by consumers
60% of consumers aged 18 – 34 regularly use live chat for customer service. 53% would prefer to use online chat before calling a company for support.
Not only for customer support
85% of B2B and 74% of B2C companies use live chat for sales, 54% of businesses in the B2B and 31% in the B2C sector use live chat for marketing.
More sales from repeat customers
Consumers buy more from brands that offer live chat. 52% of customers are more likely to repurchase from a company that provides live chat support.
Is LiveAgent the right live chat plugin for my WordPress website?
Looking for the best live chat for your WordPress website? While there are hundreds of chat plugins available, we think that LiveAgent’s live chat for WordPress might be the perfect solution for your business, support team, and your customers. Here’s why:
Impress with the fastest chat widget on the market
Modern consumers are impatient and hate waiting. That’s why we’ve built the fastest live chat widget on the market that displays on your website in just 2.5 seconds. Impress your customers with real-time support and show them that you value their time.
Improve engagement and conversions with proactive chat
Boost engagement rates by inviting your customers or prospects to have a quick chat with you as soon as they land on your website. Enabling proactive chats on pricing and checkout pages has proven to be an extremely effective way to drive sales and convert more visitors into paying customers.
Enable smart chat distribution between available agents
Benefit from the flexibility of advanced chat routing and distribution options. Set up agent priorities, and define the maximum chat loads for your agents. The best part? LiveAgent assigns chats to agents who’ve had previous interactions with chatting customers to ensure fast, accurate, and knowledgeable support.
Connect and chat with your colleagues
LiveAgent’s chat tool fosters efficient team collaboration. Not sure how to help the customer you’re chatting with? Transfer the chat to an agent who’s more equipped to help, or instantly connect with your colleagues through an internal chat to get assistance. There’s no need waste time by logging into any third-party apps.
Track your visitor behavior and chime in at the right time
Enhance your support with real-time website monitoring: see all your online visitors, check how they’re moving across your website, and track how much time they’ve spent on each page. Having this type of contextual information at hand – such as visitor’s referral source, country, or current timezone – can make your proactive chat invitations more personalized.
Get a sneak-peek of what your customers are typing
With a real-time typing view, you can truly wow your customers with blazing fast support and make them feel like you literally read their minds. See what customers are typing into chat before they even hit send, anticipate customer needs, and have your answers prepared before the questions are actually asked.
Integrate with WordPress in seconds
LiveAgent was built to save your valuable time. A simple (copy & paste) integration connects you with your customers within seconds. LiveAgent routes new incoming chats to the right members in your team and dynamically adapts chat availability as you agents log in and log out during their shift.
More than just live chat
LiveAgent isn’t just a live chat widget, it’s an all-in-one multichannel help desk solution that is packed with 180+ features, 40+ integrations, and nearly endless customization options.
Need a powerful ticketing system with automation, a virtual call center, a social media support tool, or a customer self-service portal software? LiveAgent’s got it all.
Take your customer support to the next level with LiveAgent’s live chat software
Looking for a free live chat tool for your WordPress website? Start your fully-functional, 14-day, hassle-free trial, and take a closer look at how it all works and can benefit your business.
No messy download required, the software is totally cloud-based. Alternatively, request a one-on-one demo with someone from our team to get a better idea of why LiveAgent has been the most reviewed and #1 rated live chat software for SMB in 2020.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What is live chat for WordPress?
Live chat for WordPress is simply a chat button displayed on your WordPress website. As a result, you can provide immediate customer service to your website visitors/potential customers.
How Do I Add LiveAgent's Live Chat to my WordPress website?
To add live chat for WordPress customize/create a chat button inside LiveAgent, then simply copy the HTML code and paste it into your WordPress website.
Does LiveAgent live chat software support other languages?
Absolutely, LiveAgent´s free live chat software is currently available in 43 languages. Check out LiveAgent's Multilingual features for specific details. Live chat for website implementation has never been easier thanks to LiveAgent.
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