Live chat is one of the tools of a help desk software that enables customers to contact you through your website.
When choosing the right help desk solution complete with a native live chat application, it is important to consider the speed of the live chat widget, as well as the functionality. The faster the chat button widget loads, the faster you can convert your website visitors into paying customers. To learn more about live chat, check out this link.
Customers can communicate with customer support agents in real-time by utilizing a chat widget that is placed on the business’s website.
Both customers and businesses love live chat support because it’s quick, efficient, and cost-effective. With live chat, customers can get answers to their questions in a matter of minutes. Although the average response time for live chat queries varies from business to business and from industry to industry, it is a universally accepted notion that live chat queries should be answered significantly faster than emails and phone calls.
If you’re ready to discover how you can improve your customer service with live chat, try LiveAgent’s free 14-day live chat trial.Back to Glossary
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