Live chat video is a LiveAgent feature that enables you to communicate with your customers through a built-in live chat video. It’s all browser-based, so there’s no need to download any external, third-party applications. As the name of the feature implies, you can send messages and attachments through the chat while you’re video calling with your customer. This makes problem resolution easier, as everything is done in real-time.
Providing assistance through live chat video calls can boost your customer service satisfaction, as it can make things easier to understand and provide a unique personal touch to your service at the same time. Using live chat video communication is most helpful when a customer requires assistance with a highly technical issue that they need to be walked through step-by-step. To learn more about live chat video, check out this link.
Thanks to LiveAgent’s advanced live chat feature, you’ll have the option of placing a video call widget/button on your website. It works exactly in the same way that a live chat button would — a customer clicks on the button and waits to connect with a customer support representative.
Live chat is a communication tool that allows you to assist your customers and website visitors in real-time. By placing a live chat button on your website, you’re giving your customers a faster option of contacting you, as live chat communication is essentially instant, in comparison to email or other communication channels. To learn more about live chat, and its benefits check out this link.
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