Live chat video is a LiveAgent feature that enables you to communicate with your customers through a built-in live chat video. It’s all browser-based, so there’s no need to download any external, third-party applications. As the name of the feature implies, you can send messages and attachments through the chat while you’re video calling with your customer. This makes problem resolution easier, as everything is done in real-time.
Providing assistance through live chat video calls can boost your customer service satisfaction, as it can make things easier to understand and provide a unique personal touch to your service at the same time. Using live chat video communication is most helpful when a customer requires assistance with a highly technical issue that they need to be walked through step-by-step. To learn more about live chat video, check out this link.
Thanks to LiveAgent’s advanced live chat feature, you’ll have the option of placing a video call widget/button on your website. It works exactly in the same way that a live chat button would — a customer clicks on the button and waits to connect with a customer support representative.
Live chat is a communication tool that allows you to assist your customers and website visitors in real-time. By placing a live chat button on your website, you’re giving your customers a faster option of contacting you, as live chat communication is essentially instant, in comparison to email or other communication channels. To learn more about live chat, and its benefits check out this link.
Live video chat is a real-time conversation through the video feature, with the help of webcams and video chat software.They can be run via a computer, but also via mobile devices. It allows for quick communication between the client and the customer service agent.
The benefits of live video chat are, above all, real-time customer service, a significant improvement in customer service, but also thanks to seeing the face, it means faster identification of problems, the ability to better understand what the customer is struggling with, as well as better relationships with customers.
Live video chat is important to business because it ensures greater customer satisfaction with customer service. It is convenient because it allows real-time communication, but also more complete communication than just in writing or by phone. This allows for increased conversion at low expenses.
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