Surveys filled out by customers after their experience with the support staff are known as customer satisfaction surveys.
These surveys question the customer about how they were treated while dealing with the support staff. Not all customers fill the form. Some people see it as a waste of time and not worth it so they skip filling it. It is valuable information for the company.
All agents try their best to make sure that the customer has a good experience. Sometimes, the customer is so frustrated with the product that he/she may will the survey form incorrectly. This is due to misinterpretation of the customer.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.