Why should you use a video call chat?
Video live chat software enables you to get more personal with your customers. It can be useful especially during the times when your customers need to show you something directly so your customer service/support can provide better help. Start chat video call and benefit from both chats and calls at the same time.
Business benefits:
- improved KPIs
- better customer relationships
- higher customer satisfaction
- resolving customer inquiries promptly
- providing better customer support (technical)
- improving the customer experience
- easy product/service demos
How does Video call work?
Live video call works just like a regular Skype call. So, if you need a more personal way of communicating with your customers, a live video call chat is very convenient.
Moreover, LiveAgent’s video call is completely browser-based. Therefore, you do not need any 3rd party application – just like your LiveAgent account. Your agents can also have a video chat with your customers without using phones. Your customer support/service can simply receive video chats directly on their computers.
In addition, they can simultaneously chat with your customers, no need to spell anything over the phone anymore. Your conversations and online webchats will be kept in one Ticket. Build automated call routing schemes with an unlimited number of support Agents and Departments.
Sum-up of the core functions:
- Real-time video call
- Video call and chat simultaneously (often called chat video call)
- Browser-based – doesn’t need any 3rd party app
- The customizable live video chat button
- Video call and chat through the computer (no need for using phones)
How do you set up a live video chat in LiveAgent?
In order to start video chatting via computer, you need to place a live video chat button somewhere on your website. Thus, your customers are able to call you from their computer immediately. You can utilize and customize the video call button to the max with LiveAgent. For instance, you can;
- Customize the design of the button
- Choose the language of the button
- Name the button
- Set the placement of the button; (Side, Corner, Inline, or Custom one)
- Choose a department that will handle these types of customer inquiries
If you would like to learn more, head to LiveAgent – How to create a video chat button for a step by step guide.
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Live chat support provides numerous benefits for businesses, including increased sales, improved customer loyalty, and a more favorable brand image. Offering proactive support through live chat can lead to significant increases in revenue and conversion rates. Customers also prefer live chat as a customer service channel and are more likely to return to a website that offers it. Implementing live chat can be a cost-effective solution compared to traditional call centers and help desks. Social media service can also benefit from live chat integration.
Live chat support is a must-have feature for businesses looking to improve customer satisfaction and increase conversions. LiveAgent offers 15 features, including customizable chat buttons and real-time chat, to help businesses automate customer service and communicate with customers more easily through emoticons, video sharing, and voice messages. LiveAgent's free online live chat software is fast and flexible and includes a ticket sales system. Live support, a method of providing customer service through live chat on a company's website, requires special software for real-time communications, traffic analysis, and secure administration controls. LiveAgent enables live support with the ability to adapt the chat to the user's view.
The power of video in the field of customer service
Using video in customer service can lead to improved satisfaction, reduced call center volumes, and greater retention rates. Videos can be personalized and interactive to provide customers with the information they need without the need for human support. Videos can be used in a variety of ways, from customer portal support to personalized follow-ups and interactive help videos. Incorporating video into customer service strategies is a no-brainer for businesses looking to enhance customer experience and reduce costs.
First contact call center templates
According to studies, phone support is still preferred by most customers over chat or other channels, despite predictions that live chat will become more popular. LiveAgent offers a range of options to provide excellent customer support. The text also provides two templates for first contact with customers reporting an issue, including questions to help agents provide effective solutions. A problem report may be created with a unique ticket number that can be tracked by customers.
