Get more personal with your customers with video chat. Video chats can be especially useful during the times when your customers needs to show you something directly so you can provide better help. Same goes for software issues, where your customer can simply share their screen and you can have a direct look and solve their problem.
Video chat works just like a regular Skype call, so if you need a more personal way of communicating with your customers, video call is very convenient. Even better, LiveAgent’s video call is completely browser based and there is no need for any 3rd party application – just like your LiveAgent account.
Have a video chat with your customers. No need to buy phones for your Agents, you can receive video chats directly on your computer.
Simultaneously Chat with your customers, no need to spell anything over the phone anymore. Your conversations (there is no record video option yet) and Chats will be kept in one Ticket . Build automated call routing schemes with an unlimited number of support Agents and Departments.
Place a Video Chat button anywhere on your website and have customers call you from their computer. Video call buttons are customizable and can be placed anywhere in your website.
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