Video chat

Why should you use a video chat?

Video live chat software enables you to get more personal with your customers. It can be especially useful during the times when your customers need to show you something directly so your customer service/support can provide better help.

For instance, if the customer has software issues, your customer support can simply ask the customer to share their screen. Therefore, your agents can have a direct look and solve their problems quickly and effectively.

Business benefits:

• improved KPIs
• better customer relationships
• higher customer satisfaction
• resolving customer inquiries promptly
• providing better customer support (technical)
• improving the customer experience
• easy product/service demos

How does the Video chat work?

Live video call works just like a regular Skype call. So, if you need a more personal way of communicating with your customers, a live video call is very convenient.

Moreover, LiveAgent’s video call is completely browser-based. Therefore, you do not need any 3rd party application – just like your LiveAgent account. You agents can also have a video chat with your customers without using phones. Your customer support/service can simply receive video chats directly on their computers.

In addition, they can simultaneously chat with your customers, no need to spell anything over the phone anymore. Your conversations and online webchats will be kept in one Ticket. Build automated call routing schemes with an unlimited number of support Agents and Departments.

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Sum-up of the core functions:

• real-time video call
• video call and chat simultaneously 
• browser-based – doesn’t need any 3rd party app
• a customizable video chat button
• video call and chat through the computer (no need for using phones)

How do you set it up in LiveAgent?

In order to start video chatting via computer, you need to place a live video chat button somewhere on your website. Thus, your customers are able to call you from their computer immediately. You can utilize and customize the video call button to the max with LiveAgent. For instance, you can;

• customize the design of the button
• choose the language of the button
• name the button
• set the placement of the button; (Side, Corner, Inline, or Custom one)
• choose a department that will handle these types of customer inquiries

If you would like to learn more, head to LiveAgent – How to create a video chat button for a step by step guide. 

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