Customer portal

The customer portal stores your Knowledge base articles, Forum posts, and feedbacks from your customers. It supports your customers even when your Agents are not online. The look & feel can be fully customized to match your business.

Business Benefits of Customer Portal:

  • Customer portal reduces your customer support costs and workload
  • Support your customers even when you are offline
  • Build a community with your customers and let them interact together
  • Encourage customers to send you new ideas and feedback for future development
  • Collect important feedback and know what your customers like and dislike

Example of customer portal

Knowledgebase resources

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