Customer portal

If you were wondering how to help your customers even when you’re offline, customer portal gives you the answer. Not every help desk can always afford to be online 24/7 so it’s vital to have some way how to help customers outside your business hours. Customer portal solves this issue easily. Your customers can look up anything they need in your knowledge base, as long as you provide them with an article. Or they can search forums for the answer. 

The customer portal stores your Knowledge base articles, Forum posts, and feedbacks from your customers. It supports your customers even when your Agents are not online. The look & feel can be fully customized to match your business.

Customer portal

Business Benefits of Customer Portal:

  • Customer portal reduces your customer support costs and workload
  • Support your customers even when you are offline
  • Build a community with your customers and let them interact together
  • Encourage customers to send you new ideas and feedback for future development
  • Collect important feedback and know what your customers like and dislike

Customer portalExample of customer portal

Knowledgebase resources

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