Accessing online ticket history is made easy with the help of a reliable ticketing tool, like the one provided by LiveAgent. By incorporating an online ticket history link in your sent emails, ticketing software simplifies the process of retrieving past ticket information, which allows agents to quickly access and review all relevant details from previous interactions. It’s an important feature of ticketing software for it support, customer service help desks, and call centers, among others.
Online ticket history authentication:
- If switched on, the user will need to be logged in to read ticket history.
- If not switched on, everybody can read online ticket history.
How online ticket history looks:
Share ticket updates with a URL
Send your colleagues a clickable link that shows them the contents of the ticket without having to log into LiveAgent. Try it today. No credit card required.
LiveAgent is a customer support software that offers ticketing, live chat, and call center features. It prioritizes streamlined communication and provides customizable ticket fields for improved customer service.
LiveAgent is a customer service solution that saves time and improves communication. It offers various features and is cost-effective, making it a recommended choice for businesses. It helps organize and categorize customer inquiries effectively. LiveAgent also provides customizable ticket fields for better service and customer satisfaction.
LiveAgent is a comprehensive customer service software that offers various features and integrations, prioritizing efficient communication and resolution for increased customer satisfaction. It provides options for creating multiple knowledge bases and offers pricing information and setup details in a webinar. The software is highly recommended as an alternative to Kayako, providing better customer support with improved response time and cost-effectiveness. It emphasizes personalized support, social media integration, and email marketing strategies to enhance customer engagement and satisfaction.