Accessing online ticket history is made easy with the help of a reliable ticketing tool, like the one provided by LiveAgent. By incorporating an online ticket history link in your sent emails, ticketing software simplifies the process of retrieving past ticket information, which allows agents to quickly access and review all relevant details from previous interactions. It’s an important feature of ticketing software for it support, customer service help desks, and call centers, among others.
Online ticket history authentication:
- If switched on, the user will need to be logged in to read ticket history.
- If not switched on, everybody can read online ticket history.
How online ticket history looks:
Share ticket updates with a URL
Send your colleagues a clickable link that shows them the contents of the ticket without having to log into LiveAgent. Try it today. No credit card required.
Share previous conversations and inquiries of your customers with Online Ticket History. You can switch this feature on and off if you want to.
LiveAgent offers customer service software with customizable ticketing, VoIP systems, and call center software. Its ease of use, reliability, and cost-effectiveness have received high praise. It provides a 14-day free trial, one-on-one demos, and the option to export tickets in HTML or PDF format. Customers praise it for prompt support, categorization of tickets, and ease of use. Overall, it's considered a reliable and cost-effective solution for efficient customer service.
Create internal tickets with ease with LiveAgent help desk software. Discover just how easily you can resolve internal issues today.
Gather more information about your customers' tickets with LiveAgent's ticket fields feature. Create unlimited custom fields today.