Multi knowledge base* gives you the opportunity to create unlimited amount of separate customer portals, where each single one of them can have its own unique design, settings and content. This is very useful for those companies, which want to distinguish their customer support portals and follow their branding guidelines.
How to enable Multi KB
The first step to create your new additional knowledge base portals is head to the LiveAgent settings: Configuration->System->Plugins section of your panel and turn on the feature by clicking on the switcher. Make sure the switcher is green – this will indicate you that it’s active. The second step is to actually create the additional knowledge base. Once you’ll go to “Customer Portal” in your admin panel, you’ll see new button there – “Create”. Clicking on it will initiate the process. Follow our step-by-step guide to have the best possible overview.
Each knowledge base contains the same types of available content: articles, forums, feedback boards, widgets.
*Each additional knowledge base is rated at early bird price, 19$.
Knowledgebase resources