Every business has to deal with angry and complaining customers every once in a while. Whatever the reason for customer dissatisfaction, proper and timely response can make a difference between keeping a frustrated customer loyal or completely losing their business. Considering that 95% of unhappy customers tend to share bad experiences with others – either personally or through social media/ review sites – knowing how to deal with angry customers and how to respond in a professional way is an absolute ‘must-have’ for anyone working on customer-facing positions.
When replying to an angry customer email, there are a few key points to remember and include in your message:
To handle customer frustrations and complaints smoothly and effortlessly, you may use the following email response templates for some of the most common issues that can occur. Make sure however to personalize every message taking into account each customer’s unique situation.
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