Online support is a web-based form of delivering a customer service. Nowadays, it is a very popular form of contacting company, more popular than visiting a company or a phone call. Online support is also a part of customer relationship management.
The best advantage of an online support is a 24 hour-a-day customer service. Customers or website visitors can easily contact the customer representative, when a problem occurs or when they have some questions about the product or service.
Online support is an online form of providing customer service and helping customers resolve various issues. It can be implemented, for example, via e-mail, social media or live chat. It also allows you to gain customer opinions and supports building relationships with them.
If you want your company to count on the market, you need to provide online support. Customers are now more likely to use online communication channels than telephone communication. To meet their expectations, it is good to provide as many communication channels as possible, also online.
Yes, of course. LiveAgent is software that supports all types of customer service. Thanks to it, you can manage all communication channels in one place, i.e. e-mail, social media, video chat and live chat. It also offers the creation of a knowledge base. You have access to reports and conversation histories that help you run effective online support.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.