Online support is a web-based form of delivering a customer service. Nowadays, it is a very popular form of contacting company, more popular than visiting a company or a phone call. Online support is also a part of customer relationship management.
The best advantage of an online support is a 24 hour-a-day customer service. Customers or website visitors can easily contact the customer representative, when a problem occurs or when they have some questions about the product or service.
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