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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Support channel

What is support channel?

Email, Live Chat, Phone, Facebook and Twitter are all Support channels. Support channel is basically a medium through which a communication between you and your customers is done.

Some helpdesk software offer email as support channel only, others focus on live chat mainly. LiveAgent is a multi-channel helpdesk so it integrates all above mentioned support channels in 1 app.

FAQ

How do you define a support channel?

A support channel is a medium through which a customer can contact a company or brand. Customer service can be carried out through one channel, but also in multi-channel.

 

What are the most popular support channels?

The most popular support channels are email, social media, live chat, on-site support widget, forums or newsgroups, phone calls, and a self-service knowledge base.

 

What support channels can you leverage in LiveAgent?

In LiveAgent you can use all the support channels you need: e-mail, live chat, phone, Facebook, Twitter and a self-service knowledge base.

 

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