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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Support channel

What is support channel?

Email, Live Chat, Phone, Facebook and Twitter are all Support channels. Support channel is basically a medium through which a communication between you and your customers is done.

Some helpdesk software offer email as support channel only, others focus on live chat mainly. LiveAgent is a multi-channel helpdesk so it integrates all above mentioned support channels in 1 app.

FAQ

How do you define a support channel?

A support channel is a medium through which a customer can contact a company or brand. Customer service can be carried out not only through one channel, but also in multi-channel.

 

What are the most popular support channels?

The most popular support channels are email, social media, live chat, on-site support widget, forums or newsgroups, phone calls, and a self-service knowledge base.

 

What support channels can you leverage in LiveAgent?

In LiveAgent you can use all the support channels you need: e-mail, live chat, phone, Facebook, Twitter and a self-service knowledge base.

 

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