What is a support channel?
Email, Live Chat, Phone, Facebook, and Twitter are all Support channels. A support channel is basically a medium through which communication between you and your customers is done.
The best support ticketing system a company can opt for is one that combines multiple support channels. For example, LiveAgent is a multi-channel helpdesk so it integrates all live chat, email, social media, phone calls, and more support channels in one app.
Frequently Asked Questions
How do you define a support channel?
A support channel is a medium through which a customer can contact a company or brand. Customer service can be carried out not only through one channel, but also in multi-channel.
What are the most popular support channels?
The most popular support channels are email, social media, live chat, on-site support widget, forums or newsgroups, phone calls, and a self-service knowledge base.
What support channels can you leverage in LiveAgent?
In LiveAgent you can use all the support channels you need: e-mail, live chat, phone, Facebook, Twitter and a self-service knowledge base.
Expert note
A multi-channel support system can significantly improve response times, decrease cart abandonment, and enhance customer satisfaction. LiveAgent integrates all support channels in one app for optimal customer service.
LiveAgent offers customer service software such as VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. They provide a demo, pricing, features, integration, and alternative options. Sales contacts and socials are available. Quality Unit, LLC holds the copyright of LiveAgent and their website uses cookies.
