What is a support channel?
Email, Live Chat, Phone, Facebook, and Twitter are all Support channels. A support channel is basically a medium through which communication between you and your customers is done.
The best support ticketing system a company can opt for is one that combines multiple support channels. For example, LiveAgent is a multi-channel helpdesk so it integrates all live chat, email, social media, phone calls, and more support channels in one app.
Frequently Asked Questions
How do you define a support channel?
A support channel is a medium through which a customer can contact a company or brand. Customer service can be carried out not only through one channel, but also in multi-channel.
What are the most popular support channels?
The most popular support channels are email, social media, live chat, on-site support widget, forums or newsgroups, phone calls, and a self-service knowledge base.
What support channels can you leverage in LiveAgent?
In LiveAgent you can use all the support channels you need: e-mail, live chat, phone, Facebook, Twitter and a self-service knowledge base.
A multi-channel support system can significantly improve response times, decrease cart abandonment, and enhance customer satisfaction. LiveAgent integrates all support channels in one app for optimal customer service.
LiveAgent offers live chat software with customizable features and fast response time, improving customer experience and boosting conversions.
LiveAgent is a customer support software that offers features like ticketing and live chat to streamline customer support and improve response times.
Kajabi is an all-in-one platform for online courses and marketing campaigns. It offers support through live chat, email, social media, and a knowledge base.