Email, Live Chat, Phone, Facebook and Twitter are all Support channels. Support channel is basically a medium through which a communication between you and your customers is done.
Some helpdesk software offer email as support channel only, others focus on live chat mainly. LiveAgent is a multi-channel helpdesk so it integrates all above mentioned support channels in 1 app.
A support channel is a medium through which a customer can contact a company or brand. Customer service can be carried out through one channel, but also in multi-channel.
The most popular support channels are email, social media, live chat, on-site support widget, forums or newsgroups, phone calls, and a self-service knowledge base.
In LiveAgent you can use all the support channels you need: e-mail, live chat, phone, Facebook, Twitter and a self-service knowledge base.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.