Support Channel
What is Support channel?
Email, Live Chat, Phone, Facebook and Twitter are all Support channels. Support channel is basically a medium through which a communication between you and your customers is done.
Some helpdesk software offer email as support channel only, others focus on live chat mainly. LiveAgent is a multi-channel helpdesk so it integrates all above mentioned support channels in 1 app.
How to close more deals with live chat?
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