Real time chat

What is Real time chat?

Real time chat, also known as a live chat, is a type of online communication. It is a live transmission of a text messages between an organization and their customers. Customer representatives are able to help customers during they decide about a product and they can provide them additional information. After the purchase, customers can use a real time chat when they have some problem or questions. It is an easy way of providing information and raising a customer satisfaction.