What is Multi-channel support?
Give your customers wide range of options to reach you by integrating a number of different communication channels.
You can choose from a wide range of social media platforms like Facebook or Twitter to reach wider audience and attract new potential customers.
Similarly, try to spread your business to more kinds of devices and become easily reachable wherever and whenever. You may expand your business to mobile phones, email providers or start using chat services for immediate connection with customers.