Multi-channel support

Multi-channel support means multi-channel customer service conducted in more than two different channels. It refers to the situation when a company offers support through many channels and customers can choose the most convenient one. This way, companies can support customers on their preferred channel.

There are several rules for multi-channel operation. The first is understanding your target audience. Thanks to this, you know where more representatives of your potential clients are and what they will most want to contact. Another is planning services, not channels. It is important to have a goal in mind, not just a road. Another rule is that it rarely happens that the customer goes from point A to point B. You have to take into account that he often runs away from the chosen path. Another rule is that the customer experience knows no boundaries, therefore the language of communication of the entire brand and employees about the brand should be consistent. Finally, it's important to try different solutions.

With LiveAgent you can provide multi-channel support. LiveAgent is a multi-channel helpdesk. Integrates Email, Live Chat, Phone, Facebook and Twitter in one application. Thanks to this, your brand's customer service can be carried out on a multi-channel and high level.