Today’s digital-savvy consumers use multiple platforms to reach out to companies, and expect a unified experience across all of them. That is why most customer-facing businesses have already adopted contact center solutions to meet their customers’ demand for a seamless omni-channel experience.
Whatever channels your customers use – with LiveAgent’s contact center software you can easily, conveniently and effectively manage all your customer interactions from a single place.
Contact center software is a tool that allows companies to streamline customer communications across all potential touchpoints and channels. These can include voice, VoIP, email, live chat, text, and social media platforms.
With a growing number of businesses implementing contact center solutions, the global contact center system market size is expected to reach USD 47.76 billion by 2025.
Cloud-based contact center software removes the need to rely on traditional on-premise solutions. That means being able to set up and run a powerful contact center system with robust features no longer requires expensive hardware, infrastructure, and professional IT teams to manage it.
Cloud-based solutions are suited for both small businesses and large organizations alike, as they provide great scalability, flexibility, offer enhanced security, and are highly cost-efficient.
Reporting and analytics capabilities of contact center system tools make it easy for managers to monitor and manage every aspect of their service operations, track critical service metrics and gain insights on how agents are performing.
Contact center software solutions provide advanced security features including data encryption and data backup to protect sensitive customer information.
Contact center system platforms are packed with a rich set of features that enable agents to keep track of customer information and allow them to resolve issues quickly and professionally while maintaining high productivity levels.
Streamlining, automating and optimizing your support processes means shorter response times, quicker resolutions and fewer repeat calls – all contributing to increased support efficiency and lower operational costs.
With instant access to comprehensive customer data, ranging from personal info to each customers’ purchase and service history, agents can cross-sell and up-sell relevant products or services when appropriate.
LiveAgent’s contact center system is a multi-channel, feature-rich solution that makes your support more efficient and your customers happier.
LiveAgent’s contact center software offers a full range of ticketing features including smart ticket distribution, workflow automation, easy responsibility management, canned responses and templates, SLA management, splitting and merging tickets, team collaboration tools, reporting and much more for quick and efficient ticket resolution.
Live chat is one of the core functionalities of LiveAgent’s contact center platform that allows you to provide the instant support that today’s consumers are expecting from brands.
LiveAgent’s live chat is packed with dozens of both common and unique live chat features including multiple chat routing options, proactive chat invitations, online visitor monitoring, real-time typing view, and more.
A cloud-based call center is an integral component of LiveAgent’s complex contact center solution. It enables you to receive calls from landline phones or from your website, design even the most complicated and personalized IVR trees, define rules to automate call routing and call transfers, make unlimited call recordings and much more.
65% of people aged 18-34 believe social media is an effective channel for customer service. LiveAgent integrates with the most popular social media channels like Facebook, Twitter and Instagram to help you monitor and reply to all your social media messages, comments and brand mentions from a single dashboard. With LiveAgent there’s no need to be switching between different social accounts or to be monitoring multiple devices.
70% of consumers prefer to use a company’s website to get answers to their questions rather than use phone or email to contact companies. With LiveAgent you can extend your support capabilities by enabling a fully customizable self-service portal with a knowledge base, FAQs and customer forums, which empower customers to resolve issues on their own without getting your agents involved.
With a variety of contact center software providers on the market, selecting one might be complicated. Once you know the type of contact center software you are looking for, consider creating a list of must-have features that are essential for your customer support team. While some offer basic contact center functionality, others include advanced capabilities. Our software is among the top cloud-based contact center solutions that offer a seamless experience and a fast response time to customer inquiries. At LiveAgent, we’ve built a multichannel contact center solution with more than 179+ features available at the moment and over 40 integrations included. Live Agent is a call center suitable for small businesses, start-ups, solopreneurs, and even enterprises that offers scalability and adaptability to fit all your business needs.
Enjoy quick deployment, ease of use, advanced security and other benefits of cloud-based technology.
Over 30,000 businesses across various industries have chosen LiveAgent as their customer support tool.
The contact center software can be easily scaled and customized according to your specific requirements.
The best contact center software is one that perfectly aligns with your business goals, your customer support needs, and your budget.
LiveAgent offers 4 different plans – including a totally free one – with no contracts or hidden fees, with fully transparent and fair pricing, billed only for real usage every month. You can also downgrade and upgrade your plan, and add or remove agents at any point in time.
Chatting apps are simple, fast, and easy to use tools for real-time communication with customers. They are cost-effective and improve customer service.
Real-time chat is essential for businesses, providing quick communication, reducing costs, and improving customer satisfaction. LiveAgent offers personalized support and advanced chat tools. It is crucial for customer engagement and can increase sales and loyalty.
LiveAgent's chat apps offer real-time communication, personalized support, and improved customer satisfaction. It is a cost-effective solution for businesses to foster customer relationships and provide efficient support.
Live chat software like LiveAgent offers advanced chat tools and personalized support to improve customer engagement and satisfaction. It helps businesses capture leads and provide efficient customer support for better sales and retention.
Ask these questions during a demo call to determine if live chat software is right for your business. Implementation is straightforward, and costs vary.
LiveAgent offers real-time chat tools for businesses to improve customer engagement and satisfaction. Free online chat tools are available for personalized experiences. Strengthen customer relationships and streamline sales processes.
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