Need to monitor the quality of your service? Want to improve your agents’ skills?
Use call recording software! It’s the perfect tool for quality assurance, agent training, maintaining transparency, and storing calls for legal purposes.
We offer a free 14-day trial, no credit card required. Put our software to the test today.
A call recording software is a tool that records phone calls and stores the recordings as digital files. Call center recording software generally works through VoIP or through PSTN.
Apart from recording calls, advanced call recording software also have the ability to track and log details about the call and the caller.
Bring transparency to your customer support. By having recordings of every call made, agents can seamlessly hand off tickets. One can easily continue where another left off. The context is all there!
LiveAgent routes incoming calls to appropriate departments and agents by random assignment or by priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
LiveAgent gives you the option to build a custom IVR menu that includes a call back option.
You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.
Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
The call recording software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.
Record and store an unlimited amount of call center recordings. Every single call you make through LiveAgent will be recorded, stored inside a ticket, and available once you need it.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time improved by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
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With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Call recording software is a system usually used in the customer service industry for learning and protective purposes. It can be a stand-alone software or a part of more complex software, such as a help desk solution.
There is no need to set up a call recording since it is already automated if you have added a call button on your website. However, if you wish to turn it off for a specific phone number, you can do that in phone number settings.
Whenever you get a call in LiveAgent, there'll be a call recording inside the ticket afterward.
In LiveAgent, you do not have to worry about the storage since we provide unlimited call center recording storage for our customers. Besides the unlimited amount of recordings, there is no expiration date.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
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