Professional call recording software

Enjoy crystal clear sounds and unlimited call recordings starting today.

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Call center in help desk software - LiveAgent
Call Center Software

Need a call recording software ASAP?

Need to monitor the quality of your service? Want to improve your agents’ skills?

Use call recording software! It’s the perfect tool for quality assurance, agent training, maintaining transparency, and storing calls for legal purposes.

 We offer a free 30-day trial, no credit card required. Put our software to the test today.

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LiveAgent streamlines multiple customer service channels into one piece of software
Call Center Software Demo | LiveAgent | Live Agent04:40Youtube video: Call Center Software Demo | LiveAgent
Live Agent

What is a call recording software?

A call recording software is a tool that records phone calls and stores the recordings as digital files. Call center recording software generally works through VoIP or through PSTN.

Apart from recording calls, advanced call recording software also have the ability to track and log details about the call and the caller.

Why do businesses use call recording software?

Agent training

Call center recordings can be used for agent training and onboarding. Pick the best call examples and have your new agents study and learn from the best practices they hear in the call recordings. 

Call recordings can protect your business when it comes down to legal matters. Prove due diligence by storing all calls you make and receive. LiveAgent offers unlimited call center recording storage.

Business transparency

Bring transparency to your customer support. By having recordings of every call made, agents can seamlessly hand off tickets. One can easily continue where another left off. The context is all there!

More than just a call recording software

LiveAgent is your one-stop-shop for all things customer service. It’s the most reviewed and #1 rated help desk software for small to medium-sized businesses that offers ticketing, live chat, call center, and knowledge base capabilities.

Smart call routing

LiveAgent routes incoming calls to appropriate departments and agents by random assignment or by priority assignment.

Calls are only routed to agents that are currently online, and available to pick up calls.

Benefits of attended call transfers
IVR & CALLBACK FEATURE DEMO | LiveAgent | Live Agent03:38Youtube video: IVR & CALLBACK FEATURE DEMO | LiveAgent
Live Agent

IVR & call back options

LiveAgent gives you the option to build a custom IVR menu that includes a call back option.

You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.

Internal calls amongst colleagues

LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications. 

Start chatting today!

 

Inbound and Outbound Call Center Software by LiveAgent
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Personalized service with video calls

Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.

Get personal today!

Call tracking, logs, and reports

Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.

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Why is LiveAgent's call recording software the right choice for you?

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Easy to use cloud-based technology

LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.

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All-in-one multichannel platform

The call recording software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.

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Unlimited recording storage

Record and store an unlimited amount of call center recordings. Every single call you make through LiveAgent will be recorded, stored inside a ticket, and available once you need it.

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Trusted by over 21,000 businesses

LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses. 

What do our clients have to say?

We’ve gathered more than 3,000 user reviews on software review sites like Capterra, G2, Trust Pilot, GetApp, and Software Advice.

  • Partly

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • HostingAdvice.com

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

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    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required
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Experience seamless communication with Intercom alternatives. Transform your business with innovative chat solutions for exceptional support.

Need an Intercom Alternative?

A platform that offers segmentation, targeting, analytics, and reporting is crucial for businesses to personalize their approach, measure customer communication efforts, and optimize engagement. LiveAgent is an affordable alternative to Intercom, with a user-friendly interface and various features like live chat, ticketing system, and customer service reporting. Other alternatives include Zoho Desk and Freshdesk, which provide tools for multi-channel communication, integrations, and customization options. Businesses should compare pricing, value, and user reviews to choose the best option for world-class customer service within their budget.

LiveAgent is a customer service solution with channel coverage, reliable tickets, affordable pricing, 175+ features, 40+ integrations.

Looking for a Zopim alternative?

LiveAgent is a popular help desk system that offers advanced automation, integrations, and features like email attachments and chat capabilities. It has received positive user reviews and offers good value for money.

LiveAgent is the ultimate customer support solution with 175+ features and fastest chat widget on the market (2.5s display speed).

Looking for a Verloop alternative?

LiveAgent offers a range of features including self-service portals, social media integrations, knowledge bases, automation, and unlimited support. Verloop offers similar features but lacks Viber integration and certain call features.

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