Need to monitor the quality of your service? Want to improve your agents’ skills?
Use call recording software! It’s the perfect tool for quality assurance, agent training, maintaining transparency, and storing calls for legal purposes.
We offer a free 14-day trial, no credit card required. Put our software to the test today.
Passing data through the machine...
A call recording software is a tool that records phone calls and stores the recordings as digital files. Call center recording software generally works through VoIP or through PSTN.
Apart from recording calls, advanced call recording software also have the ability to track and log details about the call and the caller.
Call center recordings can be used for agent training and onboarding. Pick the best call examples and have your new agents study and learn from the best practices they hear in the call recordings.
Call recordings can protect your business when it comes down to legal matters. Prove due diligence by storing all calls you make and receive. LiveAgent offers unlimited call center recording storage.
Bring transparency to your customer support. By having recordings of every call made, agents can seamlessly hand off tickets. One can easily continue where another left off. The context is all there!
LiveAgent is your one-stop-shop for all things customer service. It’s the most reviewed and #1 rated help desk software for small to medium-sized businesses that offers ticketing, live chat, call center, and knowledge base capabilities.
LiveAgent routes incoming calls to appropriate departments and agents by random assignment or by priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
LiveAgent gives you the option to build a custom IVR menu that includes a call back option.
You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.
LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.
Start chatting today!
Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.
Get personal today!
Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
The call recording software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.
Record and store an unlimited amount of call center recordings. Every single call you make through LiveAgent will be recorded, stored inside a ticket, and available once you need it.
LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.
We’ve gathered more than 3,000 user reviews on software review sites like Capterra, G2, Trust Pilot, GetApp, and Software Advice.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time improved by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
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With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Call recording software is a system usually found in contact center software in the customer service industry for learning and protective purposes. It can be a stand-alone software or a part of more complex software, such as a help desk solution.
There is no need to set up a call recording since it is already automated if you have added a call button on your website. However, if you wish to turn it off for a specific phone number, you can do that in phone number settings.
Whenever you get a call in LiveAgent´s inbound call center software, there'll be a call recording inside the ticket afterward.
In LiveAgent, you do not have to worry about the storage since we provide unlimited call center recording storage for our customers. Besides the unlimited amount of recordings, there is no expiration date.
Migrate your data from CallHub to LiveAgent
LiveAgent offers a call center solution with features such as email, live chat, customer portal, and social media integration. By migrating from CallHub to LiveAgent, users can gain access to state-of-the-art ticketing systems and experience the benefits of using LiveAgent. A free trial is available for 7 or 30 days with no setup fee, customer service available 24/7, and no credit card required.
Moving from CallPage to LiveAgent?
LiveAgent is a customer support software that offers a call center solution with features such as email, live chat, customer portal, and social media integration. Users can easily migrate their data from various software to LiveAgent's fully featured customer support solution, including CallPage, CallHub, LiveCall, Channels, Pure Chat, AirCall, and Gorgias. LiveAgent offers a free trial for 7 or 30 days, with no setup fee and customer service available 24/7. Users can choose a name for their LiveAgent subdomain and sign up with their company email to receive the trial.
Service desk software for a better customer experience
LiveAgent offers service desk software that streamlines customer interactions and helps teams deliver exceptional customer service experiences. The software uses a ticketing system to combine all service desk processes, making it easier for teams to collaborate and build lasting relationships with customers. LiveAgent also offers a free trial with no setup fee, 24/7 customer service, and the option to cancel at any time.
Moving from Novocall to LiveAgent?
LiveAgent offers a comprehensive social media help desk software with integrated Facebook, Twitter, Instagram, Viber, and WhatsApp channels for excellent customer service. The software also features a knowledge base, customer forum, automation, unlimited history, unlimited websites, unlimited chats, unlimited tickets/mails, and unlimited call recording. Customer support is available 24/7 via multiple channels, and migration to the software is encouraged. Novocall provides some similar features but lacks several options available in LiveAgent.
This article provides a guide to the best call center software, including the benefits and types available. Reliable software options are discussed and evaluated based on user ratings and features, from hosted to cloud-based call center solutions. The article emphasizes the importance of good call center software in improving customer service and increasing conversions. Tips are provided for choosing the best software, including focusing on support, security, scalability, and ability to integrate with other business applications.
Leading softphone software for B2B & B2C businesses
The article discusses the benefits of using LiveAgent's SIP-based VoIP phone support for call centers. They offer a free trial, no setup fees, and customer service available 24/7. LiveAgent can be accessed from anywhere with their native app, and there is no credit card required to sign up. Overall, LiveAgent aims to improve call center support with custom IVR trees and automatic callbacks.
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