Need to monitor the quality of your service? Want to improve your agents’ skills?
Use call recording software! It’s the perfect tool for quality assurance, agent training, maintaining transparency, and storing calls for legal purposes.
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A call recording software is a tool that records phone calls and stores the recordings as digital files. Call center recording software generally works through VoIP or through PSTN.
Apart from recording calls, advanced call recording software also have the ability to track and log details about the call and the caller.
Call center recordings can be used for agent training and onboarding. Pick the best call examples and have your new agents study and learn from the best practices they hear in the call recordings.
Call recordings can protect your business when it comes down to legal matters. Prove due diligence by storing all calls you make and receive. LiveAgent offers unlimited call center recording storage.
Bring transparency to your customer support. By having recordings of every call made, agents can seamlessly hand off tickets. One can easily continue where another left off. The context is all there!
LiveAgent is your one-stop-shop for all things customer service. It’s the most reviewed and #1 rated help desk software for small to medium-sized businesses that offers ticketing, live chat, call center, and knowledge base capabilities.
LiveAgent routes incoming calls to appropriate departments and agents by random assignment or by priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
LiveAgent gives you the option to build a custom IVR menu that includes a call back option.
You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.
LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.
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Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.
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Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
The call recording software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.
Record and store an unlimited amount of call center recordings. Every single call you make through LiveAgent will be recorded, stored inside a ticket, and available once you need it.
LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.
We’ve gathered more than 3,000 user reviews on software review sites like Capterra, G2, Trust Pilot, GetApp, and Software Advice.
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Partly
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Webmaster Deals
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CSI Products
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Projure
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Websignal
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Norske Automaten
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Study Portals
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TypoAssassin
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Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
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MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
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123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
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Betconstruct
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Atomer
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AVMarket
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Antalya Consulting Language Center
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Marietta Corporation
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eFortuna
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TrustPay
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Nay
We see LiveAgent as a great tool for communicating with customers.
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m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
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Volterman
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Call recording software is a system usually used in the customer service industry for learning and protective purposes. It can be a stand-alone software or a part of more complex software, such as a help desk solution.
There is no need to set up a call recording since it is already automated if you have added a call button on your website. However, if you wish to turn it off for a specific phone number, you can do that in phone number settings.
Whenever you get a call in LiveAgent, there'll be a call recording inside the ticket afterward.
In LiveAgent, you do not have to worry about the storage since we provide unlimited call center recording storage for our customers. Besides the unlimited amount of recordings, there is no expiration date.
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