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Need to monitor the quality of your service? Want to improve your agents’ skills?

Use call recording software! It’s the perfect tool for quality assurance, agent training, maintaining transparency, and storing calls for legal purposes.

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What is a call recording software?

A call recording software is a tool that records phone calls and stores the recordings as digital files. Call center recording software generally works through VoIP or through PSTN.

Apart from recording calls, advanced call recording software also have the ability to track and log details about the call and the caller.

Why do businesses use call recording software?

Better service

When customer service representatives know that they’re being recorded, they’re on their best behavior. As a result, the service they provide is more personalized, knowledgable, and helpful.

Agent training

Call center recordings can be used for agent training and onboarding. Pick the best call examples and have your new agents study and learn from the best practices they hear in the call recordings.

Legal protection

Call recordings can protect your business when it comes down to legal matters. Prove due diligence by storing all calls you make and receive. LiveAgent offers unlimited call center recording storage.

Business transparency

Bring transparency to your customer support. By having recordings of every call made, agents can seamlessly hand off tickets. One can easily continue where another left off. The context is all there!

More than just a call recording software

LiveAgent is your one-stop-shop for all things customer service. It’s the most reviewed and #1 rated help desk software for small to medium-sized businesses that offers ticketing, live chat, call center, and knowledge base capabilities.

Smart call routing

LiveAgent routes incoming calls to appropriate departments and agents by random assignment or by priority assignment.

Calls are only routed to agents that are currently online, and available to pick up calls.

IVR & call back options

LiveAgent gives you the option to build a custom IVR menu that includes a call back option.

You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.

Internal calls amongst colleagues

LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.

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Personalized service with video calls

Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.

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Call tracking, logs, and reports

Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.

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Why is LiveAgent's call recording software the right choice for you?

Easy to use cloud-based technology

LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.

All-in-one multichannel platform

The call recording software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.

Unlimited recording storage

Record and store an unlimited amount of call center recordings. Every single call you make through LiveAgent will be recorded, stored inside a ticket, and available once you need it.

Trusted by over 21,000 businesses

LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.

What do our clients have to say?

We’ve gathered more than 3,000 user reviews on software review sites like Capterra, G2, Trust Pilot, GetApp, and Software Advice.

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.
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LiveAgent empowers our agents to provide better, faster, and more accurate support.
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LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
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We have been using LiveAgent since August and we are really satisfied with it.
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Since we are using LiveAgent our response time increased by 60%.
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Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
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I have to say, I have never experienced such a professional customer approach.
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We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
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Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.
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We like to offer our customers the best support experience. That’s why we chose LiveAgent.
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Betconstruct

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Atomer

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TrustPay

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Nay

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Volterman

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FAQ

What is Call Recording Software?

Call recording software is a system usually used in the customer service industry for learning and protective purposes. It can be a stand-alone software or a part of more complex software, such as a help desk solution.

How do I set up call recording in LiveAgent?

There is no need to set up a call recording since it is already automated if you have added a call button on your website. However, if you wish to turn it off for a specific phone number, you can do that in phone number settings.

How does automatic call recording work in LiveAgent?

Whenever you get a call in LiveAgent, there'll be a call recording inside the ticket afterward.

How many recordings are stored, and how long are they saved?

In LiveAgent, you do not have to worry about the storage since we provide unlimited call center recording storage for our customers. Besides the unlimited amount of recordings, there is no expiration date.

Related Resources to Call recording software

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