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Need a call recording software ASAP?

Need to monitor the quality of your service? Want to improve your agents’ skills?

Use call recording software! It’s the perfect tool for quality assurance, agent training, maintaining transparency, and storing calls for legal purposes.

We offer a free 30-day trial, no credit card required. Put our software to the test today.

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14 or 30 days free trial No Credit Card required

Call Center Software Demo | LiveAgent | Live Agent04:40

Youtube video: Call Center Software Demo | LiveAgent

Live AgentSeptember 25, 2020

What is a call recording software?

A call recording software is a tool that records phone calls and stores the recordings as digital files. Call center recording software generally works through VoIP or through PSTN.

Apart from recording calls, advanced call recording software also have the ability to track and log details about the call and the caller.

Why do businesses use call recording software?

Agent training

Call center recordings can be used for agent training and onboarding. Pick the best call examples and have your new agents study and learn from the best practices they hear in the call recordings.

Legal protection

Call recordings can protect your business when it comes down to legal matters. Prove due diligence by storing all calls you make and receive. LiveAgent offers unlimited call center recording storage.

Business transparency

Bring transparency to your customer support. By having recordings of every call made, agents can seamlessly hand off tickets. One can easily continue where another left off. The context is all there!

More than just a call recording software

LiveAgent is your one-stop-shop for all things customer service. It’s the most reviewed and #1 rated help desk software for small to medium-sized businesses that offers ticketing, live chat, call center, and knowledge base capabilities.

Smart call routing

LiveAgent routes incoming calls to appropriate departments and agents by random assignment or by priority assignment.

Calls are only routed to agents that are currently online, and available to pick up calls.

IVR & CALLBACK FEATURE DEMO | LiveAgent | Live Agent03:38

Youtube video: IVR & CALLBACK FEATURE DEMO | LiveAgent

Live AgentJune 3, 2020

IVR & call back options

LiveAgent gives you the option to build a custom IVR menu that includes a call back option.

You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.

Internal calls amongst colleagues

LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.

Start chatting today!

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Personalized service with video calls

Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.

Get personal today!

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Call tracking, logs, and reports

Monitor the number of incoming and outgoing calls, see which agent answers most calls, how long each call takes, and many more metrics that will help you understand how you’re doing and how you can improve your customer service.

Learn more about customer service reports

Why is LiveAgent's call recording software the right choice for you?

Easy to use cloud-based technology

LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.

All-in-one multichannel platform

The call recording software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.

Unlimited recording storage

Record and store an unlimited amount of call center recordings. Every single call you make through LiveAgent will be recorded, stored inside a ticket, and available once you need it.

Trusted by over 21,000 businesses

LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.

Related Articles to Call recording software

Considering LiveAgent as your call recording software? Take a look at our review and see how it performed during our general test.

Liveagent call recording software review

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This article discusses 10 different self-service customer service providers, outlining their key features and pricing options. Each provider has its own unique offerings, such as Document360's knowledge base software trusted by Harvard, Teamsupport's ability to track additional information on a ticket, or Replicant's use of AI voice support to automate customer service. Prices range from free to a few hundred dollars per month, with some providers offering a free trial version. Overall, these providers are recommended for small to large-sized businesses looking to automate operations and improve customer satisfaction.

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