Need to monitor the quality of your service? Want to improve your agents’ skills?
Use call recording software! It’s the perfect tool for quality assurance, agent training, maintaining transparency, and storing calls for legal purposes.
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A call recording software is a tool that records phone calls and stores the recordings as digital files. Call center recording software generally works through VoIP or through PSTN.
Apart from recording calls, advanced call recording software also have the ability to track and log details about the call and the caller.
When customer service representatives know that they’re being recorded, they’re on their best behavior. As a result, the service they provide is more personalized, knowledgable, and helpful.
Call center recordings can be used for agent training and onboarding. Pick the best call examples and have your new agents study and learn from the best practices they hear in the call recordings.
Bring transparency to your customer support. By having recordings of every call made, agents can seamlessly hand off tickets. One can easily continue where another left off. The context is all there!
LiveAgent is your one-stop-shop for all things customer service. It’s the most reviewed and #1 rated help desk software for small to medium-sized businesses that offers ticketing, live chat, call center, and knowledge base capabilities.
LiveAgent routes incoming calls to appropriate departments and agents by random assignment or by priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
LiveAgent gives you the option to build a custom IVR menu that includes a call back option.
You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
The call recording software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.
Record and store an unlimited amount of call center recordings. Every single call you make through LiveAgent will be recorded, stored inside a ticket, and available once you need it.
LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.
It’s a pleasure to have a great portal that improves our customer service.
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We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time increased by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
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From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
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Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
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I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
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Call recording software is a system usually used in the customer service industry for learning and protective purposes. It can be a stand-alone software or a part of more complex software, such as a help desk solution.
There is no need to set up a call recording since it is already automated if you have added a call button on your website. However, if you wish to turn it off for a specific phone number, you can do that in phone number settings.
Whenever you get a call in LiveAgent, there'll be a call recording inside the ticket afterward.
In LiveAgent, you do not have to worry about the storage since we provide unlimited call center recording storage for our customers. Besides the unlimited amount of recordings, there is no expiration date.
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