Channel report

LiveAgent's Channel Report provides insights into customer communication channels like email, live chat, and social media. It helps analyze data by department and agent, offers visualization tools, and integrates with their API. Try it free for 14 days.

See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built-in!

Individual entries can be sorted by Department, Agent, Tags, and Date. Channel reports can be exported to a CSV file.

Channel-report-LiveAgent — Channel report

Not ranked %
Rewards
Rewards %
Rebukes
Rebukes %
Incoming messages
Incoming Calls
Finished Calls
Incoming Chats
Finished Chats
Created tickets
Resolved tickets

Channel report can show your data in these types of charts:

Channel-report-area-chart-LiveAgent — Area chart

Channel-report-line-chart-LiveAgent — Area chart

Channel-report-bar-chart-LiveAgent — Bar chart

Channel-report-pie-chart-LiveAgent — Bar chart

Use Channel reports with API

Use LiveAgent REST API to call values from Channels reports.

Identify the hardest working departments

Generate department reports to get an overview of how many tickets, calls, and chats each department answered. Try it today. No credit card required.

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