Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Channel report

See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built-in!

Individual entries can be sorted by DepartmentAgentTags, and Date. Channel reports can be exported to a CSV file.

Channel-report-LiveAgent
Channel report

Channel report display options (columns):

  • Channel
  • Answers
  • New answer avg. time
  • Open answer avg. time
  • Calls
  • Missed Calls
  • Call minutes
  • Chat messages
  • Chats
  • Missed Chats
  • Chat pickup avg. time
  • Chat avg. time
  • Not ranked
  • Not ranked %
  • Rewards
  • Rewards %
  • Rebukes
  • Rebukes %
  • Incoming messages
  • Incoming Calls
  • Finished Calls
  • Incoming Chats
  • Finished Chats
  • Created tickets
  • Resolved tickets

Channel report can show your data in these types of charts:

Use Channel reports with API

Use LiveAgent REST API to call values from Channels reports.

Identify the hardest working departments

Generate department reports to get an overview of how many tickets, calls, and chats each department answered. Try it today. No credit card required.

Start free 14-day trial

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo