See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built-in!
Channel report display options (columns):
- New answer avg. time
- Open answer avg. time
- Missed Calls
- Call minutes
- Chat messages
- Missed Chats
- Chat pickup avg. time
- Chat avg. time
- Not ranked
- Not ranked %
- Rewards %
- Rebukes %
- Incoming messages
- Incoming Calls
- Finished Calls
- Incoming Chats
- Finished Chats
- Created tickets
- Resolved tickets
Channel report can show your data in these types of charts:
Use Channel reports with API
Use LiveAgent REST API to call values from Channels reports.
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LiveAgent is a customer support software that offers features like ticketing and live chat. It emphasizes the importance of understanding key features and settings. Email notifications play a crucial role in customer support, providing updates and improving communication. In LiveAgent, agents can set up various email notifications to stay organized and informed.
LiveAgent is a customer support software with features like ticketing and live chat. It emphasizes starting with the basics and highlights the benefits of help desk ticketing and direct customer communication. LiveAgent also offers customizable ticket fields and is used by well-known companies.
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
Improve ticket organization and agent productivity with LiveAgent's tag system. Enhance customer satisfaction and revenue while gaining insights into ticket types. LiveAgent also offers private notes, effective product update emails, and customizable helpdesk portals. Additionally, LiveAgent provides customer service software solutions and multiple integration options.