Channel report

See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights of every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built in!

Individual entries can be sorted by Department, Agent, Tags, and Date. Channel reports can be exported to a CSV file.

Channel report display options (columns):

• Channel
• Answers
• New answer avg. time
• Open answer avg. time
• Calls
• Missed Calls
• Call minutes
• Chat messages
• Chats
• Missed Chats
• Chat pickup avg. time
• Chat avg. time
• Not ranked
• Not ranked %
• Rewards
• Rewards %
• Rebukes
• Rebukes %
• Incoming messages
• Incoming Calls
• Finished Calls
• Incoming Chats
• Finished Chats
• Created tickets
• Resolved tickets

Channel report can show your data in these types of charts:

• Area chart

• Line chart

• Bar chart

• Pie chart

Use Channel reports with API

Use LiveAgent REST API to call values from Channels reports.