Channel report

See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built-in!

Individual entries can be sorted by DepartmentAgentTags, and Date. Channel reports can be exported to a CSV file.

Channel report

Channel report display options (columns):

  • Channel
  • Answers
  • New answer avg. time
  • Open answer avg. time
  • Calls
  • Missed Calls
  • Call minutes
  • Chat messages
  • Chats
  • Missed Chats
  • Chat pickup avg. time
  • Chat avg. time
  • Not ranked
  • Not ranked %
  • Rewards
  • Rewards %
  • Rebukes
  • Rebukes %
  • Incoming messages
  • Incoming Calls
  • Finished Calls
  • Incoming Chats
  • Finished Chats
  • Created tickets
  • Resolved tickets

Channel report can show your data in these types of charts:

Use Channel reports with API

Use LiveAgent REST API to call values from Channels reports.

Identify the hardest working departments

Generate department reports to get an overview of how many tickets, calls, and chats each department answered. Try it today. No credit card required.

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