See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built-in!
Individual entries can be sorted by Department, Agent, Tags, and Date. Channel reports can be exported to a CSV file.
Channel report display options (columns):
- Channel
- Answers
- New answer avg. time
- Open answer avg. time
- Calls
- Missed Calls
- Call minutes
- Chat messages
- Chats
- Missed Chats
- Chat pickup avg. time
- Chat avg. time
- Not ranked
- Not ranked %
- Rewards
- Rewards %
- Rebukes
- Rebukes %
- Incoming messages
- Incoming Calls
- Finished Calls
- Incoming Chats
- Finished Chats
- Created tickets
- Resolved tickets
Channel report can show your data in these types of charts:
Use Channel reports with API
Use LiveAgent REST API to call values from Channels reports.
Identify the hardest working departments
Generate department reports to get an overview of how many tickets, calls, and chats each department answered. Try it today. No credit card required.
LiveAgent offers various features for businesses to track and improve their customer support performance. This includes agent ranking, agent reports, and channel reports. The platform also offers a comprehensive glossary and resources on customer service benchmarks and email management. A free trial is available, and LiveAgent integrates with other project management and help desk software. Overall, LiveAgent can improve customer support and sales for businesses.
Videos - Liveagent Product Tour
LiveAgent Help is a software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. It offers a native live chat for customer engagement and monitoring of website behavior to convert visitors into paying customers. LiveAgent Help also provides a virtual call center with advanced features such as attended call transfers, unlimited call recordings, and IVR. A customer portal can also be built and customized with a knowledge base and community forums. The platform has been trusted by companies such as NASCAR and Forbes and offers a free trial.
The given text provides contact information for Adform's customer service team, as well as information about LiveAgent's help desk contacts feature for storing essential information about customers. Adform offers digital marketing technology solutions and services for media agencies, advertisers, and publishers, with customer support available via email, phone, social media, and online tutorials. LiveAgent's highly recommended solution for managing customer support requests via different channels includes the ability to store custom contact fields such as gender, job position, IP address, and browser information, leading to better customer service and improved satisfaction.
Videos - How To Create Chat Buttons In Liveagent
LiveAgent offers chat buttons that businesses can use to provide real-time communication and support to customers. The user-friendly process allows businesses to customize the button's color, placement, and text to match their website's branding. Both online and offline chat buttons can be set up, with the online button appearing only when agents are available to answer inquiries. LiveAgent also offers integrations and 24/7 customer service, making it a viable option for those looking to switch from other chat platforms. Video tutorials and a free trial are available for those interested in setting up chat buttons.
