See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built-in!
Individual entries can be sorted by Department, Agent, Tags, and Date. Channel reports can be exported to a CSV file.
Channel report display options (columns):
- Channel
- Answers
- New answer avg. time
- Open answer avg. time
- Calls
- Missed Calls
- Call minutes
- Chat messages
- Chats
- Missed Chats
- Chat pickup avg. time
- Chat avg. time
- Not ranked
- Not ranked %
- Rewards
- Rewards %
- Rebukes
- Rebukes %
- Incoming messages
- Incoming Calls
- Finished Calls
- Incoming Chats
- Finished Chats
- Created tickets
- Resolved tickets
Channel report can show your data in these types of charts:
Use Channel reports with API
Use LiveAgent REST API to call values from Channels reports.
Identify the hardest working departments
Generate department reports to get an overview of how many tickets, calls, and chats each department answered. Try it today. No credit card required.
LiveAgent is a customer support software that offers features like ticketing and live chat. It emphasizes the importance of understanding key features and settings. Email notifications play a crucial role in customer support, providing updates and improving communication. In LiveAgent, agents can set up various email notifications to stay organized and informed.
Learn all about LiveAgent with webinars
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
Improve ticket organization and agent productivity with LiveAgent's tag system. Enhance customer satisfaction and revenue while gaining insights into ticket types. LiveAgent also offers private notes, effective product update emails, and customizable helpdesk portals. Additionally, LiveAgent provides customer service software solutions and multiple integration options.
