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Channel report

See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built-in!

Individual entries can be sorted by DepartmentAgentTags, and Date. Channel reports can be exported to a CSV file.

Channel-report-LiveAgent
Channel report

Channel report display options (columns):

  • Channel
  • Answers
  • New answer avg. time
  • Open answer avg. time
  • Calls
  • Missed Calls
  • Call minutes
  • Chat messages
  • Chats
  • Missed Chats
  • Chat pickup avg. time
  • Chat avg. time
  • Not ranked
  • Not ranked %
  • Rewards
  • Rewards %
  • Rebukes
  • Rebukes %
  • Incoming messages
  • Incoming Calls
  • Finished Calls
  • Incoming Chats
  • Finished Chats
  • Created tickets
  • Resolved tickets

Channel report can show your data in these types of charts:

Use Channel reports with API

Use LiveAgent REST API to call values from Channels reports.

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