Internal calls feature provides you the opportunity to switch internal chat for a much more convenient way of communicating with your colleagues, voice chat. A feature directly built into the LiveAgent with the rest of the call center enables you to quickly solve any issues you might face or get the right answer in a very short time. Creating an internal call is a very easy task.
Simply click on the plus button in the top corner and select “New internal call” from the list of options.
This will open a new part of LiveAgent, where you can select the person you would like to speak with. Clicking on the call button will immediately open a new ticket with its own ID and an interface similar to the rest of the LiveAgent.
Similar to the internal chat, you have the opportunity to insert a note containing Ticket ID (which is clickable and will direct you to that ticket).
In case you need help with a specific ticket or customer’s request, you can also initiate the internal call directly from the interface of that ticket. Clicking on the 3 dots will show you the list of available options and the internal call is part of them. The process to start a call is the same as with the previous method. Select your preferred colleague and hit the call button.
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Encourage communication between sales and marketing teams to improve lead handoff. Hold weekly meetings and use data to validate claims and drive alignment. Implement a service level agreement (SLA) to define goals and contributions. Define MQLs and SQLs based on customer behavior. Consider implementing a lead scoring system. Utilize sales and marketing software for better collaboration and prospect tracking. Aligning sales and marketing improves lead conversion and business success.
Engagement rates on social media are important for brands. Small businesses benefit from inbound marketing strategies, including analyzing the market, designing a conversion funnel, and implementing SEO. Social media engagement can be improved through quality content, videos, authenticity, and user engagement. Frequency, tracking, and analysis help determine the best approach. Having a strategy, setting goals, and using content buckets can enhance engagement and reach on platforms like Facebook and Instagram. Authenticity and personal connections are key.
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Engagement rates on social media platforms like Facebook and TikTok vary significantly. Creating quality content, using videos, and engaging with users can improve engagement. Regular postings, strategic timing, and calls to action also help. Experimenting and analyzing results are essential for brand success.