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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Internal calls

Internal calls feature provides you the opportunity to switch internal chat for a much more convenient way of communicating with your colleagues, voice chat. A feature directly built into the LiveAgent with the rest of the call center enables you to quickly solve any issues you might face or get the right answer in a very short time. Creating an internal call is a very easy task.

Simply click on the plus button in the top corner and select “New internal call” from the list of options.

Internal call

This will open a new part of LiveAgent, where you can select the person you would like to speak with. Clicking on the call button will immediately open a new ticket with its own ID and an interface similar to the rest of the LiveAgent. 

Similar to the internal chat, you have the opportunity to insert a note containing Ticket ID (which is clickable and will direct you to that ticket).

In case you need help with a specific ticket or customer’s request, you can also initiate the internal call directly from the interface of that ticket. Clicking on the 3 dots will show you the list of available options and the internal call is part of them. The process to start a call is the same as with the previous method. Select your preferred colleague and hit the call button.

Feeling stuck? Hit up a colleague

LiveAgent enables you to call your online colleagues for free, without the need for any third-party software. Try it today. No credit card required.

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