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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Notes

Notes are a useful feature for all agents who want to keep their tickets more organized and keep reminders about specific tickets or clients. 

LiveAgent offers you the ability to add private notes to a ticket that are only visible to agents, not to the ticket requester or any other end-users that may have been CC’d on the ticket. This enables you to share progress internally, or log your updates for future reference. You can even transfer the ticket with an internal note to another agent.

Example

Your customer explained an issue in six long emails, you can summarize this issue in a note and transfer it to the developers who will handle and solve it. They don’t have to read all the emails from the customer (that would be time-wasting), your summary of the issue in the added note is sufficient for them.

Need a reminder? Use a note!

Create private notes and use them as reminders for yourself or your colleagues. Try it today for free. No credit card required.

Start free 14-day trial

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