What is a Ticket ID?
Ticket ID is a sequence of capitalized letters and numbers consisting of 11 characters. A typical Ticket ID is in the following format "XXX-XXXXX-XXX". Every time, a Ticket ID is used in LiveAgent, e.g. in a note or in an internal chat, it's automatically hyperlinked for easier access. Also, if a Ticket ID is mentioned in a note in 1 ticket, it's also automatically mentioned in the other ticket for better convenience.