A ticket ID is a reference number consisting of a sequence of capitalized letters and numbers. Each ID consists of 11 characters and looks like the following format XXX-XXXXX-XXX.
Every time a ticket ID is used in LiveAgent, f.x. in a note or in an internal chat, it is automatically hyperlinked for your convenience. If ticket ID A is mentioned in the note of ticket B, it’s also automatically mentioned in ticket A as well.
Ticket ID’s make it easy to find specific tickets without having to search through your help desk system. Therefore, you can quickly add to or communicate the status of your customer’s issue. These ID’s are extremely useful because they eliminate confusion and save tons of time for agents.
A ticket is a service request from an end-user. Service requests can be from a multitude of communication channels. Such as email, live chat, social media, or even through the phone. Every time a new customer communication comes in, ticketing software automatically converts the interaction into a support ticket with an ID.
Immediately identify the customer’s inquiry with a ticket ID. Simply, add information or communicate the ticket status to a customer.
Never lose track of your customer inquiries with the ticket phase feature. The ticket phases can be shown as; Open, New, Closed, etc.
To have efficient customer service, you need to rightfully divide the number of tickets, calls, chats each customer representative gets per shift. As a result, you can prevent agent burnout and increase overall efficiency. Automated ticket distribution allows you just that. You can define the amount as well as a break that the agent should take throughout the day.
Having centralized ticketing software for your customer service agents is a useful system for many reasons. Not only can you see agent performance reports, but you can also see which agent has dealt with which ticket. This prevents more agents from working on the same customer issue. Moreover, you can easily detect who was responsible for a specific customer issue. Also, if you need to transfer the customer to a different department, you can easily transfer the ticket ownership. As a result, you will never hear: “I didn’t know it was my responsibility.”
If you would like to learn more, read LiveAgent -Ticketing.
Ticketing software is a program used by support teams to streamline and manage customer communications. LiveAgent is a ticketing software that brings clarity and efficiency to customer support. It houses all customer communication as Tickets in one inbox.
For instance; Email, Calls, Social media posts, Live Chat, and more. Having all customer inquiries in one universal inbox makes it easy to locate all customer interactions and data.
To learn more, read LiveAgent – Ticketing software.
Try out LiveAgent for FREE
Handle all customer inquiries from one interface. Start improving your customer service with a 14-day free trial right away!FREE TRIAL
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.