A ticket ID is a reference number consisting of a sequence of capitalized letters and numbers. Each ticket ID consists of 11 characters and is presented in the following format XXX-XXXXX-XXX. Every time a ticket ID is used in LiveAgent, f.x. in a note or in an internal chat, it is automatically hyperlinked for your convenience. If ticket ID A is mentioned in the note of ticket B, it’s also automatically mentioned in ticket A as well.
Ticket ID’s make it easy to find specific tickets without having to search through your help desk system. A ticket ID can also help you quickly add to or communicate the status of your customer’s issue. These ID’s are extremely useful because they eliminate confusion and save tons of time for agents.
A ticket is a service request from an end-user. Service requests can from a multitude of communication channels, such as email, live chat, social media, or even through the phone. Every time a new customer communication comes in, a ticketing software automatically converts the interaction into a ticket. To learn more about tickets, check out this link.
A ticketing software is a program used by support teams to streamline and manage customer communications. A ticketing software brings clarity and efficiency to customer support, because it houses all customer communications (tickets) in one inbox, making it easy to locate all customer interactions and data. To learn more about how a ticketing software works, check out this link.
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