A ticket ID is a reference number consisting of a sequence of capitalized letters and numbers. Each ID consists of 11 characters and looks like the following format XXX-XXXXX-XXX. Every time a ticket ID is used in LiveAgent, f.x. in a note or in an internal chat, it is automatically hyperlinked for your convenience. If ticket ID A is mentioned in the note of ticket B, it’s also automatically mentioned in ticket A as well.
Ticket ID’s make it easy to find specific tickets without having to search through your help desk system. Therefore, you can quickly add to or communicate the status of your customer’s issue. These ID’s are extremely useful because they eliminate confusion and save tons of time for agents.
A ticket is a service request from an end-user. Service requests can be from a multitude of communication channels. Such as email, live chat, social media, or even through the phone. Every time a new customer communication comes in, a ticketing software automatically converts the interaction into a ticket.
If you would like to learn more, read LiveAgent -Ticketing.
Ticketing software is a program used by support teams to streamline and manage customer communications. LiveAgent is a ticketing software that brings clarity and efficiency to customer support. It houses all customer communication as Tickets in one inbox. For instance; Email, Calls, Social media posts, LiveChat, and more. Having all customer inquiries at one universal inbox makes it easy to locate all customer interactions and data.
To learn more, read LiveAgent – Ticketing software.
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