In LiveAgent you can configure email templates for your Customers and Agents. All the email templates sent from your LiveAgent can be formatted as HTML or plain text emails. By using the implemented WYSIWYG editor, you can easily edit and style the content of your email templates.
Customer email templates
These are preconfigured email messages sent to customers when certain types of events occur.
You can customize Customer email templates for:
Ticket reply (Sent to the customer when the agent replies to the existing ticket.)
New ticket (Sent to the customer when the agent creates the ticket using a compose message.)
Forward message (Sent when the agent forwards a message to the customer.)
Ticket resolved (Sent to the customer when the ticket is resolved.)
Chat transcript (Email template of a chat transcript sent to the customer. The customer must select send transcript option to receive the transcript via email.)
Reply to forum topic or suggestion (Sent to the customer when a new reply is added to the forum or topic, this email is sent to all the customers that commented or voted for the suggestions/topic. This email also contains an unsubscribe link.)
Registration mail (Sent to the customer when she or he creates an account in the Knowledge base. This email contains a link where he can setup his password. It also serves as a customer email verification. Customers using fake email addresses won’t be able to set up their account password.)
Forgot Password mail (Sent to the customer when she or he clicks on forgot password link. This email contains a link to reset her/his password.)
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