In the current digital era, we all have numerous accounts on various platforms, portals, and workspaces, etc. In an ideal world, users should choose different passwords for each account to prevent misuse and hacking. However, many users have problems accessing their accounts because they forget their passwords. Some users forget their password even if they use the same one for every account.
As such, it’s important to make the process hassle-free for both the user and your customer service agents. This can be done by automating the process. It will be a game-changer for your support team as they will be able to focus on more complex tasks rather than resetting passwords.
The best and most efficient way to automate the process of resetting passwords is to do so by email.
A password reset email is a message sent to a user that has problems logging into their customer portal account. The email contains their email or login information and a link that redirects them to a secure page where they can change their password A password reset email can be prompted by a user who has trouble logging in and chooses to “change your password”, or by a system that detects that someone has tried to access their account numerous times unsuccessfully.
Usually, it’s a short email informing the recipient that someone has requested their password to be reset, and describes what actions they should take in order to proceed with setting up a new password.
For security reasons, this email should also contain one sentence informing the recipient to ignore the email if they didn’t request the password reset.
You must send a password reset email immediately after a customer portal user requests to have their password reset. If a user has to wait for a password reset email for too long, they will think that something went wrong, and they will be left without access to the customer portal.
A password reset email should be very short and straight to the point. It should only be three to four lines long. Inform the user what they need to do to reset their password and don’t add any unnecessary information. Use simple language. If a recipient has to take a certain action, they should know exactly what’s expected from them.
Yes, a password reset message should always state something like “If you did not request a new password, please ignore this message”, or “If it wasn’t you who prompted this password reset request, let us know immediately by replying to this email.” It is really important to include this information because phishing password reset requests could be used to hack customers’ accounts, so they should be aware of the risk.
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A message will be sent to your email address containing login details, right after your account is installed.
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After the process is over, we will send the login details to your mailbox.