Customer Service Templates

Email still remains one of the major customer service channels for a huge number of consumers. Not every business, however, puts a lot of effort into providing quick and professional responses – in fact, some do not respond at all. The survey by SuperOffice found that 62% of companies do not respond to customer service emails, 90% do not inform the customer that an email has been received, while 97% do not follow up to see if customers are satisfied with the answer. 

While it’s nearly impossible to hand-craft each and every email to prospects or current customers, using customer service templates that cover a variety of scenarios can be of great help to customer service teams, especially those having to deal with huge amount of emails. With templates as a starting block, your agents can help more customers is less time and less stress, and ensure they provide a consistent service.

Benefits of Using Customer Service Email Templates

  • Save time and improve agent efficiency. Using customer service templates when responding to customers will save your support team from having to create individual responses, optimize their time and improve efficiency.
  • Reduce the number of human errors. With ready-made, tried and tested customer service email response templates, you can eliminate human error and remove the risk of sending incorrect messages that might frustrate customers.
  • Maintain consistent company messaging. Customer service email templates ensure that everyone on your support team is on the same page while your brand voice remains present in every customer interaction.

Common Email Templates for Customer Service

Building your own library of sample email templates for customer service might be both challenging and time-consuming. Here are some proven email templates based on 10 different scenarios your support team can use and tailor as needed when interacting with customers and prospects.

  1. Auto-response email template
  1. Checking in with a customer email template
  1. Thank you email template
  1. Angry customer response email template
  1. Happy customer response email template
  1. Customer complaint response email template
  1. Delayed response email template
  1. Follow-up email template
  1. Renewal reminder email template
  1. Refund email template
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