Email still remains one of the major customer service channels for a huge number of consumers. Not every business, however, puts a lot of effort into providing quick and professional responses – in fact, some do not respond at all. The survey by SuperOffice found that 62% of companies do not respond to customer service emails, 90% do not inform the customer that an email has been received, while 97% do not follow up to see if customers are satisfied with the answer.
While it’s nearly impossible to hand-craft each and every email to prospects or current customers, using customer service templates that cover a variety of scenarios can be of great help to customer service teams, especially those having to deal with a huge amount of emails. With templates as a starting block, your agents can help more customers in less time and less stress, and ensure they provide a consistent service.
Building your own library of sample email templates for customer service might be both challenging and time-consuming. Here are some proven email templates based on 10 different scenarios your support team can use and tailor as needed when interacting with customers and prospects.
The customer service industry is one of the fastest-growing in the world. With the help of customer service software, you will be able to keep track of more than one conversation at once and get more done in a day.
When responding to a customer complaint, make sure to address the issue at hand and use the customer’s name. To respond appropriately, you should also use a professional tone while being friendly and polite.
Good customer service is an important part of running a successful business. It can improve your company’s reputation, and help to retain your customers.
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