LiveAgent offers the option of having multiple tickets opened simultaneously. Easily switch from one ticket to another and solve them all at the same time.
If you want to restrict your agents to work only on one ticket at a time, you can do that by switching the “To solve” algorithm on in your customer support ticket system.
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To solve button
By clicking on the “To solve” button, agents can open tickets that are assigned to them and need to be solved.
There is also the possibility to setup a feature where your agents will be able to answer tickets opened from the “To solve” button only. In this case, agents won’t be able to answer tickets opened from the ticket list. They will be able to open only one ticket at once, so multiple ticket tabs won’t be enabled and agents will have to solve each ticket in order.
The article covers LiveAgent, a help desk software that connects various channels in one interface. It offers a state-of-the-art ticketing system and allows for easy transfer of ticket lists, knowledge bases, and live chats. Users can try a 7 or 30-day free trial with no credit card required. LiveAgent, Zendesk, and SysAid offer many features, while Helpdesk.com and Help Scout have fewer. LiveAgent has the highest overall rating and customer support rating, with pricing at $9/month/agent. The article provides links to related resources and the latest LiveAgent updates and discounts.
LiveAgent offers various features for businesses to track and improve their customer support performance. This includes agent ranking, agent reports, and channel reports. The platform also offers a comprehensive glossary and resources on customer service benchmarks and email management. A free trial is available, and LiveAgent integrates with other project management and help desk software. Overall, LiveAgent can improve customer support and sales for businesses.
LiveAgent is a multi-channel customer support software that offers a 14-day free trial with no setup fee and 24/7 customer service. The platform includes ticketing software, live chat, and a built-in call center. They offer a free trial for 7 or 30 days, with no credit card required. The text also outlines an IT help desk audit checklist and GDPR compliance checklist for business owners and help desk managers. LiveAgent offers email notifications to keep you updated with every interaction. They also provide a variety of resources, including webinars, to help businesses improve their customer service. Sales contacts and a demo are available.
LiveAgent is a highly recommended customer service solution that has received positive reviews from a variety of businesses. It offers features such as unlimited agents, integration with email, social media and phone communication channels, and the ability to track and categorize support tickets. Customers have reported significant improvements in response time, customer satisfaction, and sales conversion rates since using LiveAgent. Overall, it is described as easy to use, cost-effective, and a valuable tool for any fast-paced online business.