With LiveAgent’s powerful ticketing tool, you no longer have to worry about limiting your agents to working on just one ticket at a time. The ticketing tool offers the flexibility to have multiple tickets opened simultaneously, allowing your support team to efficiently switch between different customer inquiries and solve them all at the same time. This functionality enables agents to maximize their productivity and effectively manage a high volume of tickets.
If you want to restrict your agents to work only on one ticket at a time, you can do that by switching the “To solve” algorithm on in your customer support ticket system.
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To solve button
By clicking on the “To solve” button, agents can open tickets that are assigned to them and need to be solved.
There is also the possibility to setup a feature where your agents will be able to answer tickets opened from the “To solve” button only. In this case, agents won’t be able to answer tickets opened from the ticket list. They will be able to open only one ticket at once, so multiple ticket tabs won’t be enabled and agents will have to solve each ticket in order.
LiveAgent offers a customer service software with multiple features including a customizable ticketing system, VoIP phone systems, and inbound call center software. It also allows for the easy transfer of ticket lists, knowledge bases, and live chats. The software has received high praise for its ease of use, reliability, and cost-effectiveness with pricing starting at $9/month/agent. LiveAgent offers a 14-day free trial and one-on-one demos to showcase its benefits. Additionally, it provides an option to export tickets in HTML or PDF format for easy printing, sharing, or saving.
Customers praise LiveAgent for its prompt support team, categorization of tickets, chat options, and improvement in customer service. They claim it is a great tool that beats other options in terms of price and functionality, empowering agents to provide better support and increasing customer satisfaction and sales. LiveAgent is also commended for its ease of use, reporting features, and time-saving capabilities for email management. Overall, it is considered a reliable and cost-effective solution for efficient customer service.
