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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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  • Ticket
  • Ticket+Chat
  • All-Inclusive

Multiple ticket tabs

LiveAgent offers the option of having multiple tickets opened simultaneously. Easily switch from one ticket to another and solve them all at the same time.

  • Multiple ticket tabs

If you want to restrict your agents to work only on one ticket at a time, you can do that by switching on the “To solve” algorithm.

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To solve button

By clicking on the “To solve” button, agents can open tickets that are assigned to them and need to be solved.

There is also the possibility to setup a feature where your agents will be able to answer tickets opened from the “To solve” button only. In this case, agents won’t be able to answer tickets opened from the ticket list. They will be able to open only one ticket at once, so multiple ticket tabs won’t be enabled and agents will have to solve each ticket in order.

To-solve-button-LiveAgent
To solve button

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