Multiple ticket tabs

LiveAgent's multiple ticket tabs let agents handle multiple inquiries simultaneously for efficient support, or restrict to one ticket at a time with the "To solve" feature. Try a 14-day free trial.

With LiveAgent’s powerful ticketing tool, you no longer have to worry about limiting your agents to working on just one ticket at a time. The ticketing tool offers the flexibility to have multiple tickets opened simultaneously, allowing your support team to efficiently switch between different customer inquiries and solve them all at the same time. This functionality enables agents to maximize their productivity and effectively manage a high volume of tickets.

If you want to restrict your agents to work only on one ticket at a time, you can do that by switching the “To solve” algorithm on in your customer support ticket system.

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Take advantage of our multiple tabs feature that allows you to work on multiple tickets simultaneously. Try it today. No credit card required.

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To solve button

By clicking on the “To solve” button, agents can open tickets that are assigned to them and need to be solved.

There is also the possibility to setup a feature where your agents will be able to answer tickets opened from the “To solve” button only. In this case, agents won’t be able to answer tickets opened from the ticket list. They will be able to open only one ticket at once, so multiple ticket tabs won’t be enabled and agents will have to solve each ticket in order.

To-solve-button-LiveAgent — To solve button

Ticketing software

Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon.