Adding a Contact form to your website, enables your customers to send you a message directly from your website. Once a customer clicks on your Contact button, a form is shown where she or he just enters his message and clicks send. You can even add multiple Contact forms of different designs on various websites.
LiveAgent offers two types of Contact forms:
- Contact form using a button, when the Customer clicks on the Contact button, a form will be shown
- In-page Contact form without using a button, the Customer doesn’t click on any Contact button, a form is shown directly on the website (no need to use a Contact button)
Business Benefits of Contact forms
- Generate more leads by having an easy way to get contacted
- Acquire important business information (Name, Email address, Phone number, Interest)
- Hide your email address to avoid spam, have visitors contact you only through Contact forms
- Contact forms can be fully customized in the number and types of fields that you require to be filled
- Don’t want to share your email address, have a Contact form
You can choose a predefined Contact form from 3 style options:
Possible changes in Contact form design:
- Let visitor choose department
- Border color
- Button color
- Content color
- Form color
- Status color
- Textbox field
- Listbox field
- Checkbox field
- Checkbox Group field
- Create unlimited number of fields (name, email, phone, order ID, company, message…)
Pre-made Contact buttons
Place a Contact button anywhere in your website and start answering your customers. LiveAgent provides various pre-made & customizable Contact buttons. Haven’t found the right style for your Contact button? Don’t worry, you can create a custom one by uploading an image or by writing your own HTML code.
The simple system makes it easy to create customized Contact forms that are easy to integrate into your website by simply copy-pasting small HTML code.
Knowledge base resources
Generate more leads with contact forms!
Provide your customers with a convenient way to contact you on your website while generating leads and collecting customer contact information. Try it today for free.
Contact fields store specific information about contacts such as their phone number, email address, and job position. LiveAgent software allows for custom contact fields to gather additional information like billing address, shoe size, and language. Contact fields can be used to personalize marketing efforts and provide more knowledgeable service. Custom contact fields can be created via LiveAgent or directly in contacts. Creating exceptional customer experiences with personalized and knowledgeable service can lead to increased customer satisfaction, sales, and long-term relationships. LiveAgent offers a free 14-day trial to try their services.
Ticket forms, also known as contact forms, are a standard feature in most ticketing system solutions. They allow you to collect additional information from customers before they submit queries, using dropdown menus or mandatory fields. The form can be placed anywhere on your website to be easily accessible. Furthermore, they can be created for many types of service requests, allowing you to precisely enter individual content and specific categories. LiveAgent offers customizable ticket forms, transfer ticket function, and other related functions.
Help desk contacts store essential information about customers including name, email, phone number and personal information. Custom contact fields can be created to store specific information. Through LiveAgent’s contacts feature, information such as gender, job position, IP address and browser information can be stored. Building customer profiles with the help desk contacts feature can lead to better customer service, more personalized service and improved customer satisfaction. LiveAgent is a highly recommended solution for managing customer support requests via different channels.