Time Rules are special Rules that are not “action triggered”, but instead are time conditional. Time Rules run in the background in intervals (usually every minute) and check if the conditions are met. If the result is positive, the rule is executed.
Time Rules Overview
Example 1In LiveAgent, you can setup a Time Rule to send an automatic reply to a customer after 24 hours.
Example 2Time rules can also be used in a scenario when a Ticket is not resolved within a specific period of time.
New Time Rule
This Time Rule will delete Tickets marked as SPAM which are older than 90 days.
Time Rule Example
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