Time Rules are special Rules that are not “action triggered”, but instead are time conditional. Time Rules run in the background in intervals (usually every minute) and check if the conditions are met. If the result is positive, the rule is executed.
Time Rules are most commonly used for clean up tasks, sending email reminders, resolving Tickets that have not had activity in a while, adding tags, etc.
In LiveAgent, you can setup a Time Rule to send an automatic reply to a customer after 24 hours.
Time rules can also be used in a scenario when a Ticket is not resolved within a specific period of time.
This Time Rule will delete Tickets marked as SPAM which are older than 90 days.
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