Do your customers send you private information, which you don’t want to show in your helpdesk?
LiveAgent can automatically Search string in every incoming message and Replace it with something else before being displayed or stored in a database.
You can hide delicate data with random characters or data. The main reason for applying masking of a data field is to protect data that is classified as personal sensitive data.
It can be used, as an example, for preventing helpdesk operators from viewing credit card numbers in billing systems (obfuscating credit card numbers from 123456789 to 12xxxx789).
Encrypt sensitive data with ease
Use our search and replace feature to mask sensitive customer data. Try it today. No credit card required.
Knowledgebase resources
Customers praise LiveAgent for its prompt support team, categorization of tickets, chat options, and improvement in customer service. They claim it is a great tool that beats other options in terms of price and functionality, empowering agents to provide better support and increasing customer satisfaction and sales. LiveAgent is also commended for its ease of use, reporting features, and time-saving capabilities for email management. Overall, it is considered a reliable and cost-effective solution for efficient customer service.
LiveAgent offers various customer service software and communication channels, including chat, calls, video calls, contact forms, and social media integration. They also provide knowledge base software and help desk software for startups. Try all their communication channels while your LiveAgent is ready.
LiveAgent is a versatile help desk solution that can be used in various industries. It offers benefits such as no setup fee and 24/7 customer service. With it, businesses can improve their customer experience, reduce response times, and decrease ticket volume. It is adaptable to the needs of different industries, with use cases and testimonials available. Businesses can try a free trial for 7 or 30 days, and no credit card is required. Additionally, LiveAgent is a helpful tool for businesses seeking assistance with their customer support needs.
LiveAgent is a customer service software that offers canned messages for quick responses to common queries and automation tools to organize email tickets. They also provide VoIP phone systems, complaint management system, and email management software. With a new AI-powered email ticketing reply feature, LiveAgent can generate responses accurately and quickly. The software also allows agents to edit or add to the response generated by AI. Furthermore, LiveAgent offers a 14-day trial period for ticketing software with no credit card required and resources for startups. They also offer solutions for businesses considering migrating from other platforms.
