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Internal tickets

Internal tickets allow you to create an internal note for your colleagues. An Internal ticket has to be assigned to a specific agent. It is only visible to agents, not to the customers or any other end-users. It’s also possible to postpone the internal tickets and use them as planned tasks.

Internal tickets
Internal ticket

Internal tickets are useful for:

  • Sending an internal note to an agent
  • Creating a task for an agent/group of people in the specific department
  • Making a note for yourself (possibility to postpone an internal ticket)
Internal tickets
Internal ticket

When creating internal tickets you can:

  • Select a department
  • Select an agent
  • Specify a customer
  • Define a subject
  • Create a message

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