Internal tickets

Internal tickets allow you to create an internal note for your colleagues. An Internal ticket has to be assigned to a specific agent. It is only visible to agents, not to the customers or any other end-users. It’s also possible to postpone the internal tickets and use them as planned tasks.

Internal tickets are useful for:

• Sending an internal note to an agent
• Creating a task for an agent/group of people in the specific department
• Making a note for yourself (possibility to postpone an internal ticket)

When creating internal tickets you can:

• Select a department
• Select an agent
• Specify a customer
• Define a subject
• Create a message