Internal tickets
Internal tickets allow you to create an internal note for your colleagues. An Internal ticket has to be assigned to a specific agent. It is only visible to agents, not to the customers or any other end-users. It's also possible to postpone the internal tickets and use them as planned tasks.
Internal ticket
Internal tickets are useful for:
- Sending an internal note to an agent
- Creating a task for an agent/group of people in the specific department
- Making a note for yourself (possibility to postpone an internal ticket)
Internal ticket
When creating internal tickets you can:
- Select a department
- Select an agent
- Specify a customer
- Define a subject
- Create a message
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