Support your customers proactively by reaching out to them with outbound call center software– improve customer relations, optimize outbound customer interactions, and generate more sales opportunities. With LiveAgent’s call center software outbound customer communications can be handled easily and efficiently, directly from your help desk.
A study by inContact revealed that the majority of consumers are actually open to being contacted proactively by companies. In fact, 73% of those who have had a positive experience with an incoming call from a business/ service provider report they had a positive change in their perception of the organization calling them.
Unlike inbound call center software that is used by businesses to handle incoming customer calls, outbound call center software allows you to make outgoing calls to sales prospects, leads, or current customers. Outbound calls can be made for various reasons like proactively supporting customers, cross-selling or up-selling to existing clients, conducting survey research, etc.
The majority of today’s call center software solutions combine both outbound and inbound call center functionality. Choosing the best outbound call center software typically comes down to selecting the tool with the most appropriate set of features.
Deliver proactive support and reach out to your customers before they even have to ask for assistance.
When it comes to renewals, a timely phone call can help businesses prevent losing customers.
Extend your offers to existing customers by up-selling or cross-selling relevant products.
With robust inbound and outbound call center software features, LiveAgent can help you enhance customer communications, improve the efficiency and productivity of your customer support teams, and boost customer satisfaction. Connect any VOIP provider, set up smart call routing, create custom IVR trees, easily handle missed calls, store unlimited call recordings, receive calls from your website, and enable video calls with chat – all within LiveAgent.
Our call center software is just one part of our multichannel help desk platform that is packed with 180+ features, 40+ integrations, and endless customization options. LiveAgent includes a powerful ticketing system with automation, native live chat, social media integrations, and self-service capabilities. Let your customers contact you from the channel of their choice while enabling your agents to efficiently handle all communications from a single place.
With over 40+ integrations you can simplify and improve your outbound customer communications by miles. Get notified about new tickets while you’re taking care of business on Slack, register new PipeDrive deals, bill users with ChargeDesk – all from your LiveAgent ticket panel.
Initiate outbound calls or emails to your potential customers in just a couple of clicks –right from your LiveAgent dashboard, while visiting your prospect’s websites. When enabled, the feature can be of great assistance, especially to B2B sales teams allowing sales agents to handle outbound interactions quickly and conveniently.
With LiveAgent’s outbound call center CRM software you get instant access to comprehensive customer insights, including each customer’s personal information, previous purchases, and service history – all in one hybrid ticket stream. Armed with this knowledge, agents can proactively reach out to existing customers and effectively up-sell or cross-sell your products whenever it’s appropriate.
With unlimited call recording functionality, you can store all your customer calls and voicemail messages safely and conveniently right inside your LiveAgent account. This feature ensures that no customer calls are lost and enables agents to easily access and replay call recordings if they need a reminder of what transpired in previous communications to approach customers with relevant offers.
Engage prospective customers on your website by using proactive chat invitations that are a part of LiveAgent’s multichannel help desk solution. Set automated chat invitations for custom URLs on your website (such as your pricing page) or invite visitors to chat with your agents during the checkout process to build their purchase confidence, enhance their shopping experience, and convert them into paying customers.
Keep track of your social media engagements with LiveAgent. The software integrates with the most popular social media channels like Facebook, Twitter, and Instagram seamlessly. Easily monitor and instantly reply to all your social media messages, comments, and brand mentions from a single dashboard. Provide timely assistance and convert more leads into sales.
LiveAgent call center software comes with built-in analytics and reporting features. Get valuable insights from nearly endless reporting capabilities that track various call center metrics and KPIs. Generate different kinds of reports, know of how your call center is performing, and identify areas of improvement.
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
LiveAgent combines both outbound and inbound call center software functionalities. Receive unlimited incoming calls or reach out to customers proactively.
Get the best value for your money with a simple and transparent pricing model, with no long-term contracts and no additional charges for per-minute usage.
The call center is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, voice communications, and social media messages.
Get a professional outbound and inbound call center software built into a powerful help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
The outbound call center is usually a sales department making calls to generate new leads for the business.
The best way to search for software that enables your agents to handle outbound calls effectively is to head to the trusted review websites, such as G2 or Capterra. After that, decide based on the ratings, features, price, and customization.
The outbound call center software benefits include; increased leads, improved customer service workflow, fewer costs with VoIP services, and better brand awareness.
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