Effective outbound call center software
Boost your sales and marketing efforts with our CRM integrated call center solution.
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Sell more with outbound call center software
Support your customers proactively by reaching out to them with outbound call center software– improve customer relations, optimize outbound customer interactions, and generate more sales opportunities. With LiveAgent’s call center software outbound customer communications can be handled easily and efficiently, directly from your help desk.
A study by inContact revealed that the majority of consumers are actually open to being contacted proactively by companies. In fact, 73% of those who have had a positive experience with an incoming call from a business/ service provider report they had a positive change in their perception of the organization calling them.
What is outbound call center software?
Unlike inbound call center software that is used by businesses to handle incoming customer calls, outbound call center software allows you to make outgoing calls to sales prospects, leads, or current customers. Outbound calls can be made for various reasons like proactively supporting customers, cross-selling or up-selling to existing clients, conducting survey research, etc.
The majority of today’s call center software solutions combine both outbound and inbound call center functionality. Choosing the best outbound call center software typically comes down to selecting the tool with the most appropriate set of features.
Take a proactive approach to customer communications with outbound call center software
Proactive customer support
Deliver proactive support and reach out to your customers before they even have to ask for assistance.
Product or service renewals
When it comes to renewals, a timely phone call can help businesses prevent losing customers.
Up-selling and cross-selling products
Extend your offers to existing customers by up-selling or cross-selling relevant products.
All outbound calling features in one software
With robust inbound and outbound call center software features, LiveAgent can help you enhance customer communications, improve the efficiency and productivity of your customer support teams, and boost customer satisfaction. Connect any VOIP provider, set up smart call routing, create custom IVR trees, easily handle missed calls, store unlimited call recordings, receive calls from your website, and enable video calls with chat – all within LiveAgent.
Outbound call center solution within a multichannel helpdesk
Our call center software is just one part of our multichannel help desk platform that is packed with 180+ features, 40+ integrations, and endless customization options. LiveAgent includes a powerful ticketing system with automation, native live chat, social media integrations, and self-service capabilities. Let your customers contact you from the channel of their choice while enabling your agents to efficiently handle all communications from a single place.
Integrations included
With over 40+ integrations you can simplify and improve your outbound customer communications by miles. Get notified about new tickets while you’re taking care of business on Slack, register new PipeDrive deals, bill users with ChargeDesk – all from your LiveAgent ticket panel.
3,000+ reviews on top comparison websites
Use LiveAgent for outbound customer communications and driving sales
Initiate outbound communications in a few clicks
Initiate outbound calls or emails to your potential customers in just a couple of clicks –right from your LiveAgent dashboard, while visiting your prospect’s websites. When enabled, the feature can be of great assistance, especially to B2B sales teams allowing sales agents to handle outbound interactions quickly and conveniently.
Easy access to in-depth customer insights
With LiveAgent’s outbound call center CRM software you get instant access to comprehensive customer insights, including each customer’s personal information, previous purchases, and service history – all in one hybrid ticket stream. Armed with this knowledge, agents can proactively reach out to existing customers and effectively up-sell or cross-sell your products whenever it’s appropriate.
Make use of unlimited call recordings
With unlimited call recording functionality, you can store all your customer calls and voicemail messages safely and conveniently right inside your LiveAgent account. This feature ensures that no customer calls are lost and enables agents to easily access and replay call recordings if they need a reminder of what transpired in previous communications to approach customers with relevant offers.
Use proactive chat to convert more customers
Engage prospective customers on your website by using proactive chat invitations that are a part of LiveAgent’s multichannel help desk solution. Set automated chat invitations for custom URLs on your website (such as your pricing page) or invite visitors to chat with your agents during the checkout process to build their purchase confidence, enhance their shopping experience, and convert them into paying customers.
Track and engage prospects on social media
Keep track of your social media engagements with LiveAgent. The software integrates with the most popular social media channels like Facebook, Twitter, and Instagram seamlessly. Easily monitor and instantly reply to all your social media messages, comments, and brand mentions from a single dashboard. Provide timely assistance and convert more leads into sales.
Learn from call center analytics
LiveAgent call center software comes with built-in analytics and reporting features. Get valuable insights from nearly endless reporting capabilities that track various call center metrics and KPIs. Generate different kinds of reports, know of how your call center is performing, and identify areas of improvement.
Why is LiveAgent outbound call center software the right choice?
Easy to use cloud-based technology
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
Outbound and inbound calling
LiveAgent combines both outbound and inbound call center software functionalities. Receive unlimited incoming calls or reach out to customers proactively.
No extra per-minute charges
Get the best value for your money with a simple and transparent pricing model, with no long-term contracts and no additional charges for per-minute usage.
All-in-one multichannel platform
The call center is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, voice communications, and social media messages.
Get LiveAgent for a fair price
Get a professional outbound and inbound call center software built into a powerful help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
Outbound call center software FAQ
What is an outbound call center?
The outbound call center is usually a sales department making calls to generate new leads for the business.
Where can I find software to handle outbound calls?
The best way to search for software that enables your agents to handle outbound calls effectively is to head to the trusted review websites, such as G2 or Capterra. After that, decide based on the ratings, features, price, and customization, which contact center software is the best for you.
What are the benefits of outbound call center software?
The outbound call center software benefits include; increased leads, improved customer service workflow, fewer costs with VoIP services, and better brand awareness. You can try free call center software and experience some of the benefits first hand.
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