Call Center Software

What is Call center software?

Call center is a place, where calls from customers are handled by a company. It is used to provide customer support, telemarketing or to sell products or services. Call center software is a set of applications and tools. There are two categories of this type of software: Customer Relationship Management software and Computer Telephony Integration software.

There are also many types of call center software, for example – browser-based, cloud-based call center or hosted call center software. With cloud-based software is all information and data stored in cloud. With browser-based software are all features and functions in the user’s browser.

Call Center Software
Call Center Software

How to close more deals with live chat?

Find out more
Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.