Call center is a place, where calls from customers are handled by a company. It is used to provide customer support, telemarketing or to sell products or services. Call center software is a set of applications and tools. There are two categories of this type of software: Customer Relationship Management software and Computer Telephony Integration software.
There are also many types of call center software, for example – browser-based, cloud-based call center or hosted call center software. With cloud-based software is all information and data stored in cloud. With browser-based software are all features and functions in the user’s browser.
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