Need a free call center software?
According to CCW, 62% of organizations think that the biggest challenge in making future investments will be integrating with a current call center software.
With LiveAgent, it doesn’t have to be a challenge. Add your phone number to LiveAgent and start making and receiving calls through your browser, hardware phone or mobile apps. Store unlimited call recordings in LiveAgent, and utilize them for training or legal purposes.
Start increasing customer satisfaction levels and agent productivity with our free call center software today.
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Benefits of a free call center solution
Implement a free call center software for your business and gain these advantages:
Quicker Response Times
Our software includes free ticketing features to help you minimize the total time spent on resolving customer queries.
Single Point of Contact
Your support team can handle all customer requests from multiple channels in one place.
Increased Customer Satisfaction
Maintain valuable relationships with your new and loyal customers. Be available on all channels!
Improved Productivity of your Agents
By managing all support channels in one place, your agents spend less time on monitoring multiple devices.
Free call center software features
LiveAgent’s free call center software saves you tons of time and increases agent productivity. Free your agents of monitoring multiple devices and phone apps. With LiveAgent’s free call center software, all your calls can be dialled and answered within the LiveAgent dashboard or our LiveAgent app. Our free call center software also supports internal calls amongst your agents.
Another core benefit is our call recording feature. This feature allows you store and playback your call recordings for training and legal purposes.
Additional free features
Improve your customer interactions with our free call center software. Apart from call center features, you will also receive a free universal inbox ticketing system, live chat, knowledge base and unlimited agents.
Our free call center software is forever free, but has limitations such as a 7 day ticket search history, 1 email address, 1 phone number and 1 live chat button. If you’re interested in more advanced features or no limits on the number of chat buttons, emails or numbers you can have integrated with LiveAgent, check out our paid plans.
Free call center software erases customer service setbacks
Slow Response Times
12% of Americans rate their number one frustration with customer service as “lack of speed.” Statista
Lack of Clarity Across Media
72% of consumers see having to explain their problem to multiple people as poor customer service. Dimensional Research
Customer Churn
One-third of consumers say they would consider switching companies after just one instance of bad customer service. American Express
Lack of Transparency
72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.” Microsoft
Try LiveAgent today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Start with our free call center solution, and upgrade to a paid version anytime to receive unlimited ticket history, more features, and no limits on number of live chat buttons, email addresses, phone numbers and contact forms.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
Is Free Call Center Software Worth It?
Free call center software is definitely worth it if you are a solopreneur or a small company that only needs one phone number and does not need any additional features such as; call recording or IVR. However, LiveAgent is a complete help desk solution that also includes call center software. Although our free version might have fewer features, it is usually a great option for small businesses. It covers ticketing, phone number, chat button, basic reports, and customer portal.
Is any call center software free for business use?
There are a lot of different call center systems that offer a free trial or free account. To find the one that you prefer, research software review websites to compare. LiveAgent is a help desk solution that also includes a call center. We offer a free account forever and a free trial for anyone interested in our extensive help desk features.
Should I consider paid call center software?
If you are looking for feature-rich call center software, then the answer is yes. Free call center software usually has limitations or, as we like to say, minimal options. However, it all depends on what your company's preferences and needs are.
Related Resources to Free call center software
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