Keep it clear with customer interaction software
Provide personalized support experiences at every touchpoint.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Customer interaction software that leads you right direction
Customer interaction software allows you every touchpoint interaction
Customer interactions made easy
Our omnichannel customer interaction software stores all customer queries in a centralized dashboard.
Answer Tweets, live chat messages, or phone calls from one interface while reviewing important customer info with our built-in CRM.
Less guesswork, more insights
Our customer interaction software enables you to follow your customer’s problem resolution journey across different channels while staying in the same ticket thread.
Capture leads and convert
Take advantage of the world’s fastest live chat widget that’s equipped with pre-chat forms, proactive chat triggers, and a real-time typing view.
Customize each chat button animation, color, style, or chat window background with ease.
Instant Instagram & Twitter support
Instagram, Twitter, Facebook, Messenger, WhatsApp or Viber? We’ve got ‘em all. Interacting with your customers on social media has never been easier.
Getting bad-mouthed on Twitter? Set up keyword monitoring to salvage customer relationships before it’s too late.
Virtual call center? Check
Automatic call distribution, free internal calls, complex IVR trees, call back options, and unlimited call recordings. The best part? Agents can provide customer service on the go, and across all devices.
Learn more about our customer interaction software call center.
Community & self-service
Provide your customers with a designated space for community interactions and self-service.
Create multi-brand knowledge bases, community forums, and ticket submission forms tailored to your business aesthetic with our WYSIWYG editor.
Report, automate, gamify, go!
LiveAgent customer interaction software collects data about all customer interactions and converts them into handy reports. Gain actionable insights, improve agent efficiency with powerful automation, and boost agent productivity with gamification.
Sounds too good to be true?
Our customers say it best
Tired of switching between phones, chats, emails, and other communication tools?
You won’t have to! LiveAgent is a unique piece of customer interaction software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center or live chat.
3,000+ Trustpilot | GetApp | G2 crowd reviews
Free migration? Say no more.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Discover all that LiveAgent customer interaction software has to offer
Satisfied customers? Priceless.
Did you notice that LiveAgent customer interaction software is the cheapest and simultaneously most advanced option on the market? That’s right. Check out all that we have to offer on our pricing page.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What is a customer interaction software?
A customer interaction software is a software that manages customer interactions. Moreover, it is used to manage inbound calls, emails, chat sessions, and/or social media interactions with customers.
Why is it crucial to have customer interaction software?
Interaction software is crucial to a business as it helps with customer care. It helps the company to respond to customer complaints, questions, and suggestions timely. Moreover, it enables you to access and track all data related to customer interactions.
How can you choose the right customer interaction software for your business?
To choose the right customer interaction software, firstly determine what your business needs and preferences are. The second step is to research the best companies through verified review websites, such as Capterra or G2. The third step is to compare the price, features, and customization options. After that, you should be able to narrow down the list of customer interaction software providers. The last step that we recommend is to try the companies' free trials to make the final decision. You should always try out the product before you purchase it.
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To improve customer service, LiveAgent offers a 24/7 service with no setup fees. With the rise of e-commerce, businesses are adapting to new strategies, including automation and chatbots. While these cost-efficient options are useful for handling high volumes of customer queries, it's important to maintain a human connection. LiveAgent offers fail-proof tips to ensure customer satisfaction.
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Need a free live chat software?
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