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Our omnichannel customer interaction software stores all customer queries in a centralized dashboard.
Answer Tweets, live chat messages, or phone calls from one interface while reviewing important customer info with our built-in CRM.
Our customer interaction software enables you to follow your customer’s problem resolution journey across different channels while staying in the same ticket thread.
Take advantage of the world’s fastest live chat widget that’s equipped with pre-chat forms, proactive chat triggers, and a real-time typing view.
Customize each chat button animation, color, style, or chat window background with ease.
Instagram, Twitter, Facebook, Messenger, or Viber? We’ve got ‘em all. Interacting with your customers on social media has never been easier.
Getting bad-mouthed on Twitter? Set up keyword monitoring to salvage customer relationships before it’s too late.
Automatic call distribution, free internal calls, complex IVR trees, call back options, and unlimited call recordings. The best part? Agents can provide customer service on the go, and across all devices.
Learn more about our customer interaction software call center.
Provide your customers with a designated space for community interactions and self-service.
Create multi-brand knowledge bases, community forums, and ticket submission forms tailored to your business aesthetic with our WYSIWYG editor.
LiveAgent customer interaction software collects data about all customer interactions and converts them into handy reports. Gain actionable insights, improve agent efficiency with powerful automation, and boost agent productivity with gamification.
Sounds too good to be true?
Roman Bosch
Partly
It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing
We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals
Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group
I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike
With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin
We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna
The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay
We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
You won’t have to! LiveAgent is a unique piece of customer interaction software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center or live chat.
3,000+ Trustpilot | GetApp | G2 crowd reviews
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Did you notice that LiveAgent customer interaction software is the cheapest and simultaneously most advanced option on the market? That’s right. Check out all that we have to offer on our pricing page.
Most Popular
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
A customer interaction software is a software that manages customer interactions. Moreover, it is used to manage inbound calls, emails, chat sessions, and/or social media interactions with customers.
Interaction software is crucial to a business as it helps with customer care. It helps the company to respond to customer complaints, questions, and suggestions timely. Moreover, it enables you to access and track all data related to customer interactions.
To choose the right customer interaction software, firstly determine what your business needs and preferences are. The second step is to research the best companies through verified review websites, such as Capterra or G2. The third step is to compare the price, features, and customization options. After that, you should be able to narrow down the list of customer interaction software providers. The last step that we recommend is to try the companies' free trials to make the final decision. You should always try out the product before you purchase it.
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