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SupportBee vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
SupportBee
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing in Ticket plan for $15/agent/month.
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SupportBee offers ticketing in plan for $15/agent/month.
|
| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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SupportBee doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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SupportBee doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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SupportBee doesn't offer Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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SupportBee doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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SupportBee doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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SupportBee doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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SupportBee doesn't offer a Viber integration.
|
| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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SupportBee offers knowledge base in plan for $15/agent/month.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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SupportBee offers customer forum in plan for $20/agent/month.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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SupportBee offers automation and rules in plan for $15/agent/month.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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SupportBee offers API functions in plan for $15/agent/month.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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SupportBee doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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SupportBee doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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SupportBee doesn't offer unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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SupportBee doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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SupportBee doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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SupportBee offers unlimited tickets/mails in plan for $15/agent/month.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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SupportBee doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
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SupportBee offers unlimited 24/7 support in plan for $15/agent/month.
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Transfer your data today
Get access to a help desk system with amazing ticketing system that can handle email, live chat, call center, social media, and customer portal.
Would you like to migrate on your own?
LiveAgent offers migration plugins for help desk softwares and we are currently working on SupportBee migration plugin. Stay tuned for more information.
What kind of data can I migrate from SupportBee?
People
Migrate agents, admins, end users and customers with ease.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Tags
Migrate all your department and ticket tags.
Ready to migrate from SupportBee to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from SupportBee today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Ticket
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
Ticket+chat
- Everything in Ticket, plus:
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
All-Inclusive
- Everything in Ticket + chat, plus:
- Call center support
- Video call
- IVR
Free
- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Moving from different software?
Migrate your data from any of the below-listed software solution providers for free. Make the switch today. We’ve got you covered.
FAQ
Why should you migrate from SupportBee to LiveAgent?
LiveAgent is help desk software that enables you to deal with all customer inquiries from one interface. It offers more than a ticketing system. It also includes a knowledge base, customer portal, forum, live chat, call center, and more. As a result, your customer service department can provide quick and efficient customer assistance on multiple channels.
What data can you transfer from SupportBee to LiveAgent?
LiveAgent enables you to transfer data such as ticket fields, tickets, attachments, admins, tags, customers, and more.
What are the benefits of LiveAgent?
LiveAgent is a help desk solution that allows you to establish a positive relationship with your clients. With LiveAgent, you can instantly communicate with your website visitors and improve your sales, service, and support.
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