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Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
Vision offers ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
Vision offers Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
Vision doesn't offer Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
Vision offers Self-Service.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
Vision offers a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
Vision offers a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
Vision doesn't offer an Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
Vision doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
Vision doesn't offer a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
Vision offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
Vision offers customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
Vision offers automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
Vision offers API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
Vision doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
Vision doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
Vision offers unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
Vision offers unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
Vision offers unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
Vision offers unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
Vision doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
Vision offers unlimited 24/7 support.
Transfer everything you need so you can begin solving customer issues as soon as possible. Learn how LiveAgent works. Feel free to contact us if you have any questions or need help. Any questions you might have about LiveAgent can be answered by our team of customer support representatives 24/7.
We are currently working on a Vision migration plugin for LiveAgent. Stay tuned for more information!
Have a look at some perks you get when you make a switch to LiveAgent
24/7 support from our agents. We’re there whenever you need us.
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Migrate your data from any of the below-listed solution providers for free. Make the switch today. We’ve got you covered.
Companies are switching to LiveAgent for its affordable pricing, helpful support team, advanced automation, and easy integration with other platforms. Users appreciate the ability to send emails instead of tickets, attach files, and manage emails and chat from the same window. The system offers contact forms, live chat, databases, and integration with social networks, and it works well on mobile platforms. Overall, LiveAgent is praised for its value for money, ease of use, and strong customer support.
LiveAgent offers a range of features including WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, video calls, unlimited history, unlimited websites, unlimited chat buttons, unlimited tickets/mails, unlimited call recording, and unlimited 24/7 support. Crisp also offers some of these features but lacks WhatsApp integration, customer forum, IVR features, and an Instagram integration.
LiveAgent improves conversion rates by increasing productivity, providing a universal inbox, and offering over 179 help desk features. Switch now to boost your business and save up to 16%.
LiveAgent is praised by its users for improving customer service, increasing customer satisfaction and sales, and providing efficient support through various channels.
LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.
LiveAgent is reliable customer service software that improves reputation and productivity with automation rules and a built-in CRM. It offers personalized experiences, live chat, and integrates with social media. Trusted by companies like NASCAR and Forbes.
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