Switch to LiveAgent & migrate your data from Channels today.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Migrating from Channels to LiveAgent?
Migrate to LiveAgent and experience a great help desk ticketing system that can support email, live chat, call center, customer portal, knowledge base, and social media for a fair price. Migrate to LiveAgent today or start your free trial to try it out.
Channels vs LiveAgent comparison
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Channels
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Channels doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Channels doesn't offer Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Channels offers Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service.
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Channels doesn't offer Self-Service.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Channels doesn't offer a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Channels doesn't offer a Twitter integration.
|
| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Channels doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Channels doesn't offer a Viber integration.
|
| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Channels offers a WhatsApp integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Channels doesn't offer knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Channels doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Channels offers automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Channels offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Channels offers IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
|
LiveAgent offers video calls.
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Channels doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Channels doesn't offer unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Channels doesn't offer unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Channels doesn't offer unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Channels doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Channels doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
|
Channels offers unlimited 24/7 support.
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Transfer your data to LiveAgent today
Export your data into a solution that can handle any customer request. LiveAgent is fully-featured and supports all important communication channels. We also offer a large number integrations and 24/7 customer support for every customer.
Would you like to migrate on your own?
We currently don’t have a migration plugin available for Channels. If you’re interested send us a message and we’ll add it to our task list.
What kind of data can I migrate from Channels?
People
Migrate agents, admins, end users and customers with ease.
Tags
Migrate all your department and ticket tags.
Ready to migrate from Channels to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Increase savings and ROI
Get LiveAgent free forever or choose one of our three paid plans.
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from Channels today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from different call center software?
Migrate your data from any of the below-listed call center solution providers for free. Make the switch today. We’ve got you covered.
FAQ
How can you migrate from Channels to LiveAgent?
Channels data can be imported only manually at this time. Let us know if you're interested in a migration plugin and we'll add it to our list.
What data can you migrate from Channels to LiveAgent?
Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from Channels to LiveAgent.
Want to migrate from LiveCall?
LiveCall users can easily migrate to LiveAgent's customer support system, with no setup fee, 24/7 customer service, and no credit card required. The system offers a 7 or 30-day free trial for their features, integrations, and support. Users can choose a name for their LiveAgent subdomain and can sign up with their company email to receive the 30-day free trial.
Moving from Pure Chat to LiveAgent?
LiveAgent is a customer service software with features that support multiple helpdesk channels. It offers a variety of integrations and 24/7 customer service, and a free trial for 7 or 30 days with no credit card required. Users can switch to LiveAgent from Pure Chat and enjoy the benefits of its fully featured customer support solution.
Looking to move from LiveChat to LiveAgent?
LiveAgent offers a free assisted migration from LiveChat and will transfer all data safely. A 7 or 30 day free trial is available with no credit card required. Users can choose a name for their LiveAgent subdomain and receive product updates and promotional offers.
Looking for a Channels alternative?
LiveAgent is marketed as the best alternative to Channels for customer support. The platform offers various communication channels, including email, live chat, and social media. Users can also benefit from a knowledge base to provide customers with more information. The pricing is affordable, and there is no setup fee or credit card required for a 14-day free trial. Switching to LiveAgent is simple, and the platform is used by various companies worldwide.
Moving from LeadDesk to LiveAgent?
LiveAgent is a ticketing system that can handle all important customer communication channels. It offers features, integrations, and 24/7 support. There is no setup fee, no credit card required for a 14-day free trial, and users can cancel anytime. LiveAgent also offers data migration from LeadDesk.
Moving from Customerly to LiveAgent?
Looking to migrate your data from Customerly to a different solution? Have a look at LiveAgent and see the benefits. Start your free trial today.
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