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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Switch to LiveAgent & we’ll migrate your data from Helpshift for free.

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  • ✓ Customer service 24/7    
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Migrating from Helpshift?

Looking for alternative software to Helpshift? Try LiveAgent for your customer support or technical support and see the benefits.

Migrate your support team from Helpshift to LiveAgent or start your free trial today. It’s simple. Just register for a free trial, enter your login and you’re almost ready to roll.

What kind of data can you migrate from Helpshift?

Customers icon

People

Migrate your admin, agent profiles and customer contacts

Email icon

Tickets

Migrate tickets including message strings, agent messages and other related

dollar ticket

Tags

Migrate tags

HelpShift vs LiveAgent comparison

Features Liveagent HelpShift
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
HelpShift offers ticketing in plan for $60/agent/month.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat in Ticket+Chat plan for $29/agent/month.
HelpShift offers Live Chat in plan for $60/agent/month.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
HelpShift doesn't offer Call Center.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
HelpShift offers Self-Service portal in plan for $60/agent/month.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
HelpShift doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
HelpShift doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
HelpShift doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
HelpShift doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
HelpShift offers knowledge base in plan for $60/agent/month.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
HelpShift doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
HelpShift offers automation and rules in plan for $40/agent/month.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
HelpShift offers API functions in plan for $60/month.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
HelpShift doesn't offer IVR features.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
HelpShift doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
HelpShift offers unlimited history in plan for $60/agent/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites in Ticket plan for $15/agent/month.
HelpShift offers unlimited websites in plan for $60/agent/month.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons in Ticket plan for $15/agent/month.
HelpShift offers unlimited chat buttons in plan for $60/agent/month.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
HelpShift doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
HelpShift doesn't offer unlimited call recording.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
HelpShift offers unlimited 24/7 support in plan for $60/agent/month.
Maximum queue time

A complimentary Helpshift migration

Data migration doesn’t have to be a complicated process when you’re doing it with us. Our support team will gladly help you out with the migration procedure – free of charge. In the meantime, you can take a break and we’ll notify you when the migration process is completed.

We will migrate tickets, customer and agent profiles, tags, and all of your feedback so you will have everything you need to do your business. 

4 benefits of migrating to LiveAgent

Satisfaction prediction scores

Great customer experience

Provide great customer support and receive better feedback with our solution

Service desk

Fully featured help desk software

All the tools, features and integrations are there to let you do your best work

Reports

Save more and earn more

Turn prospects into paying customers and save money with our paid plans

On time resolution

Increase workflow

Do more in less time with our toolset

Get to know our tools and features

A good customer service software has to have all the tools you need to provide the best support. Up your workflow with a great toolset and get done more with LiveAgent.

LiveAgent includes a reliable ticketing system that contains all of your email, messages and more to keep things organized. It also includes email support, your custom knowledge base, super fast live chat, call center and even support of social media like Facebook Messenger, Twitter or Instagram. We have also added Viber. So what do you think? Would you like to try out our tools?

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LiveAgent tools

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Excellent customer service

We know that our clients expect top-notch customer service. That’s why we introduced support from LiveAgent to help them out 24/7

Do you have a problem with your settings, template or simply want to ask us something? Connect with us any way you want. Give us a call, start a chat, look through our support library or send us an email whenever you have a custom issue or want to access some information.

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FAQ

How can you migrate from HelpShift to LiveAgent?

To migrate from HelpShift to LiveAgent, feel free to contact our support for assistance or use a free migration plugin.

What data can you migrate from HelpShift to LiveAgent?

Your business can migrate data such as tickets, admins, agents, customer information, tags, attachments, and more from HelpShift to LiveAgent.

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