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Freshcaller vs LiveAgent comparison
| Features | Liveagent
Try the best self-service support alternative for free! No credit card required.
|
Competitor
|
|---|---|---|
| Overall rating
Overall software ratings from verified users on Capterra.
|
4.7
Received an overall rating of 4.7 out of 5 by verified users on Capterra.
|
4.5
Received an overall rating of 4.5 out of 5 by verified users on Capterra.
|
| Ease of use
Ease of use ratings from verified users on Capterra.
|
4.6
Rated 4.6 out of 5 for ease of use by verified users on Capterra.
|
4.5
Rated 4.5 out of 5 for ease of use by verified users on Capterra.
|
| Customer service
Customer support ratings from verified users on Capterra.
|
4.7
Rated 4.7 out of 5 for customer support by verified users on Capterra.
|
4.6
Rated 4.6 out of 5 for customer support by verified users on Capterra.
|
| Value for money
Price to value ratings from verified users on Capterra.
|
4.7
Rated 4.7 out of 5 for product value vs price by verified users on Capterra.
|
4.4
Rated 4.4 out of 5 for product value vs price by verified users on Capterra.
|
| Price
Software price in USD per agent per month.
|
$15/month/agent
Price in USD per agent per month.
|
$19/month/agent
Price in USD per agent per month.
|
| Alerts / escalations
Alerts and escalations for tickets and SLAs based on priority and pre-defined conditions.
|
Offers alerts and escalations.
|
Offers alerts and escalations.
|
| Automated routing
Automated ticket routing to specific departments and agents based on pre-defined conditions.
|
Offers automated routing.
|
Offers automated routing.
|
| Call center Management
A centralized dashboard for making, receiving, and managing calls.
|
Offers call center management.
|
Offers call center management.
|
| Queue management
A system that is used to manage call queues.
|
Offers queue management.
|
Offers queue management.
|
| Email management
The ability to connect the ticketing software with multiple email addresses in order to receive, answer, and write emails directly from the software.
|
Offers email management.
|
Offers email management.
|
| Performance metrics
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.
|
Offers performance metrics.
|
Offers performance metrics.
|
| Knowledge base management
A feature that allows users to create and manage comprehensive knowledge repositories.
|
Offers knowledge base management.
|
Offers knowledge base management.
|
| Multi-Channel communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
|
Offers multi-channel communication.
|
Offers multi-channel communication.
|
| Real-time chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
|
Offers real-time chat.
|
Offers real-time chat.
|
| Reporting/Analytics
An analytics dashboard that enables users to generate performance reports.
|
Offers reporting/analytics.
|
Does not offer reporting/analytics.
|
| Self-service portal
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
|
Offers a self-service portal.
|
Offers a self-service portal.
|
| Service Level Agreement (SLA) management
A feature that enables you to manage and monitor SLA logs, SLA compliance, and more.
|
Offers service level agreement (SLA) management.
|
Offers service level agreement (SLA) management.
|
| Social media integration
Integrations with popular social networks such as Facebook.
|
Offers social media integrations.
|
Offers social media integrations.
|
| Ticket management
Manage tickets with ticket transfers, ticket merging, splitting, marking as spam, snoozing, and more.
|
Offers ticket management.
|
Offers ticket management.
|
| Workflow management
Automation rules that can be implemented to speed up customer support processes.
|
Offers workflow management.
|
Offers workflow management.
|
Free data transfer
Our support service members are ready to help you out with whatever you need so feel free to contact us! While we transfer your data, you can have a break and wait until you can use your new LiveAgent account and provide the best support to your customers.
Would you like to migrate on your own?
We are currently offering a migration plugin for Freshcaller which will help you import your tickets. Click here to get more information.
What kind of data can I migrate from Freshcaller?
People
Migrate agents, admins, end users and customers with ease.
Tags
Migrate all your department and ticket tags.
Tickets
Migrate tickets, attachments, user fields, and ticket fields.
Ready to migrate from Freshcaller to LiveAgent?
Have a look at some perks you get when you make a switch to LiveAgent
Outstanding customer service
24/7 support from our agents. We’re there whenever you need us.
Ultimate help desk solution
Useful tools, more than 175 features and over 40 integrations. We have everything you need.
Increase savings and ROI
Get LiveAgent free forever or choose one of our three paid plans.
Choose your language
Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.
Migrate your data from Freshcaller today
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
All-Inclusive
Ideal for businesses of all sizes and large corporations
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Migrating from different call center software?
Migrate your data from any of the below-listed call center solution providers for free. Make the switch today. We’ve got you covered.
Related Resources to Freshcaller migration
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- Freshcaller alternative - LiveAgent
- The Best Ticketing Alternatives (With Features) - LiveAgent
- The Best Live Chat Alternatives (Ratings) 2021 - LiveAgent
- Self-Service Support Alternatives (Top Ranked) - LiveAgent
- The Best Call Center Alternatives For 2021 - LiveAgent
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