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Freshcaller vs LiveAgent comparison

Features	Liveagent Try the best self-service support alternative for free! No credit card required.	Competitor
Overall rating Overall software ratings from verified users on Capterra.	4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.	4.5 Received an overall rating of 4.5 out of 5 by verified users on Capterra.
Ease of use Ease of use ratings from verified users on Capterra.	4.6 Rated 4.6 out of 5 for ease of use by verified users on Capterra.	4.5 Rated 4.5 out of 5 for ease of use by verified users on Capterra.
Customer service Customer support ratings from verified users on Capterra.	4.7 Rated 4.7 out of 5 for customer support by verified users on Capterra.	4.6 Rated 4.6 out of 5 for customer support by verified users on Capterra.
Value for money Price to value ratings from verified users on Capterra.	4.7 Rated 4.7 out of 5 for product value vs price by verified users on Capterra.	4.4 Rated 4.4 out of 5 for product value vs price by verified users on Capterra.
Price Software price in USD per agent per month.	$9/month/agent Price in USD per agent per month.	$19/month/agent Price in USD per agent per month.
Alerts / escalations Alerts and escalations for tickets and SLAs based on priority and pre-defined conditions.	Offers alerts and escalations.	Offers alerts and escalations.
Automated routing Automated ticket routing to specific departments and agents based on pre-defined conditions.	Offers automated routing.	Offers automated routing.
Call center Management A centralized dashboard for making, receiving, and managing calls.	Offers call center management.	Offers call center management.
Queue management A system that is used to manage call queues.	Offers queue management.	Offers queue management.
Email management The ability to connect the ticketing software with multiple email addresses in order to receive, answer, and write emails directly from the software.	Offers email management.	Offers email management.
Performance metrics Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.	Offers performance metrics.	Offers performance metrics.
Knowledge base management A feature that allows users to create and manage comprehensive knowledge repositories.	Offers knowledge base management.	Offers knowledge base management.
Multi-Channel communication Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.	Offers multi-channel communication.	Offers multi-channel communication.
Real-time chat A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.	Offers real-time chat.	Offers real-time chat.
Reporting/Analytics An analytics dashboard that enables users to generate performance reports.	Offers reporting/analytics.	Does not offer reporting/analytics.
Self-service portal A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	Offers a self-service portal.	Offers a self-service portal.
Service Level Agreement (SLA) management A feature that enables you to manage and monitor SLA logs, SLA compliance, and more.	Offers service level agreement (SLA) management.	Offers service level agreement (SLA) management.
Social media integration Integrations with popular social networks such as Facebook.	Offers social media integrations.	Offers social media integrations.
Ticket management Manage tickets with ticket transfers, ticket merging, splitting, marking as spam, snoozing, and more.	Offers ticket management.	Offers ticket management.
Workflow management Automation rules that can be implemented to speed up customer support processes.	Offers workflow management.	Offers workflow management.

Free data transfer

Our support service members are ready to help you out with whatever you need so feel free to contact us! While we transfer your data, you can have a break and wait until you can use your new LiveAgent account and provide the best support to your customers.

Would you like to migrate on your own?

We are currently offering a migration plugin for Freshcaller which will help you import your tickets. Click here to get more information.

What kind of data can I migrate from Freshcaller?

People

Migrate agents, admins, end users and customers with ease.

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Ready to migrate from Freshcaller to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We’re there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

Increase savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from Freshcaller today

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Migrating from different call center software?

Migrate your data from any of the below-listed call center solution providers for free. Make the switch today. We’ve got you covered.

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